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Our 3rd vehicle purchased there. Great selection to... - Charles1309
Our 3rd vehicle purchased there. Great selection to choose from and the staff really makes you a part of the process. They point out each step and don’t continue to the next until all questions are answered and understood.
Top Reviewed Service Specialists At This Dealership
Chrysler Service Advisor
Words can not express how happy I am to be working with... - lcarey2010
Words can not express how happy I am to be working with such professionals every time I bring my car in for service.
I am always greeted by my name, and am always acknowledged by not only the service department, but by members of the Management team (Lance Quinn, Jason Decker and Jason Witts), and also my salesmen,(Gary Mitchell). I know that if there is any issue I may have, they will make sure it is taken care of.
I don't know why anyone would buy a vehicle anywhere else. This team is the best. Thank you for all that you do on a daily basis.
I am a repeat client of Darlings auto mall. My salesman... - Twocarpentersconstruction
I am a repeat client of Darlings auto mall. My salesman mike hill is second to non in service and information. Josh Bartlett is exceptional in the service department . They always go above and beyond expectations.
Do research before stopping by, it could save you a lot... - mw
Do research before stopping by, it could save you a lot of issues and don't go in alone if you don't want to get taken advantage of especially in the service center. I will not recommend this dealership to anyone because of the treatment I received from the beginning to the end. They lie, do shady things to your vehicle, harass you, ignore you, place blame by assumptions if they feel you don't have a backbone and don't understand your consumer rights. Before stopping by be sure to research consumer rights through the attorney general office.
Service is severely lacking. 9 am appointment they took... - mongobud
Service is severely lacking. 9 am appointment they took my car in at 10:10. Waiting in lobby, No status or apology. Almost 11 still waiting. Scheduling is terrible.
My son was driving home to Maine from visit in NH. AAA... - lisakmarazoff
My son was driving home to Maine from visit in NH. AAA towed his vehicle to Bessey because it was closest to him. The tow driver was amazing. Then at 10 this morning, my son called to ask if they could possibly get the car in to, they diagnosed and replaced the alternator and had him on his way at noon!
The single worst customer service experience. - ba22hockey
I purchased a new 2015 dodge durango from this dealer. I recently brought it in for an engine light that was coming on, going off, and sometimes flashing. I explained the problem they said no worries they would check it out. They called said it just needed spark plugs $340.00 for spark plugs to be replaced. They also at the same time tried to tell me I needed a new radiator it was leaking (it is not per dealer #2) I took the vehicle back and within 10 miles the engine was having the exact same problem. I brought the car back asked them to access the problem again and credit me for the labor that obviously didn't fix the issue. They refused to credit that labor. I took it to another dealer who in less than an hour told me about 4 additional problems that the car had and needed attention that the other dealer failed to mention. If you bring your car to them you better know what needs to be replaced. They will do the bare minimum, not review what may be the root of the problem and just attempt to patch repair the job so you'll be back in or bringing it to another dealer later on. If I Could give the quality of work a 0 I would.
Horrible experience! - Tcote65
I bought a nice 2012 dodge ram in auburn, me after getting home from Afghanistan in the marine corps. I then relocated to farmington to live and work so I decided to try to keep my business local. After having brake issues and a small recall job for a gas tank strap, I decided to take my truck over to Farminton Franklin Crystler for service to have it done professionally, so I could have it for my fathers moose hunt. I realize that the hourly rates at dealerships can be expensive, but I figured it would be worth it because they are a dodge dealer and they would be able to figure it out faster than an average joe mechanic. Boy was I wrong! The first sketchy situation was that I drove over there with no known battery problems but when I called them later in the day they stated that my battery was dead on arrival so they had to jump it and put a new battery in ($188.59 with labor costs included). On the bill I received it states "customer states battery dead, test and replace as required." Next thing was a squeaky belt which I did mention when I dropped it off. That turned into their adamant recommendation that I need to now have my water pump, fan clutch, and tensioner replaced($646.73). There were some check engine lights associated with the breaking issue. I had them clear the codes and "fix the issues" that caused said codes. There employees told me that the only thing related to my brakes that they could find wrong was a failed brake lamp switch and abs control module so they replaced both (576.84). They "cleared codes, retested system, passed. Test drove good." So after $1585.44 I pay and take my truck out of the parkinglot. Immediately, I realized the brake issue has not been fixed (full brakes by compressing the brake down 1/2 inch)and my traction control light is still on. While on the moose hunt my brakes locked up twice to the point of almost causing me to go off the road. In order to drive I had to shut the truck off, pump the brakes, and repeat until my brakes would release. When I got home I called the dealership and told them what was going on. They apologized and had me bring it in the following week. I dropped it off on Tuesday morning and hadn't received a call so Wednesday at about 4pm I call them to get an update. They said they were still trying to figure it out and that they hadn't realized before that the "parking brake levers at the rear wheels were stuck in the applied position. Will need parking brake shoes and pivots, but did not disassemble rear brakes". They also stated "they dont even know what can of worms this could mean." At this time I paid then another $228.75 for their knowledge and decided they weren't touching my truck again. So, after going in for a small recall issue and brakes, after about $1800 I am still having all the same issues before I dropped it off there. I have never felt so taken advantage of or ripped off in my life. I will never recommend anyone to go there for buying a new vehicle or for service. I am disgusted and extremely angry.
always friendly, quick, get an appointment quickly - milesgeisler
Have purchased two Grand Cherokees. Feel I got a good deal.
Service has been outstanding for the jeeps and have started bringing my other vehicle in for service. Much less expensive than VW dealership and more convenient.
Helped me restore the settings I preferred. - Mainecar
Mike K is always the best in helping the customer.? I needed help with my Jeep settings and he restored my preferences. Very knowledgeable regarding all features.
AVOID Macdonald Motors AT ALL COSTS - Very Disappointed Customer!
I wish that I could give ZERO STARS. The service department at this dealership is HORRIBLE. I am sharing my recent experience, so that other consumers are not also taken advantage of by this grossly dishonest service department. I needed to get the oil changed and inspection stickers for two vehicles. They were both running fine when we brought them in for these routine services. I also needed to buy two new tires for my truck. I am new to the area and I assumed that an actual car dealership would provide quality services, versus me having to shop around for a new mechanic. BIG MISTAKE.
A very courteous man named Bob kept us informed throughout the oil changes and inspections. He came into the waiting room several times. Long story short. Our 2013 vehicle passed inspection without incident. The oil was changed. His only recommended was for a new air filter "next time." Our 2012 pick up truck needed Brake pads in order to pass inspection. It was toward the end of the business day. We were happy that the mechanic(s) was able to put the new brake pads on and complete the "passed" inspection process. The oil was also changed. Bob stated that he'd order new tires and that they would be able to put them on the very next day! We were so impressed by the courteous, speedy service.
Then, we each drove our cars ONE MILE to our house. The pick up truck suddenly stalled in the driveway and would not restart!!! I called Bob to alert him of this immediate problem, as this same truck was running well and driven into the dealership two hours before! He sent a tow truck and said they would "look at it in the morning." But, that "he couldn't think of anything THEY could have possibly done" during the services performed. Really?
I was notified today at 4:00 pm that my truck was ready. Another long story short...
They charged me another $200.00 to fix my "Mass Air Filter" because it "had dirt on it." The service manager stated that it was just a "co-incidence" and that the problem had nothing to do with the fact that they'd been under my hood all afternoon, the day before. He also basically told me that my business wasn't important enough to them, because they are a dealership, to admit to any wrongdoing. I WOULD NOT RECOMMEND Macdonald Motors. They are a dishonest establishment with horrendous business practices. Furhtermore, I was unable to submit his review unless I provided my email. Again, Really? Stay away from Macdonald Motors!
Exceptional service and professionalism. They sent... - ckloth
Exceptional service and professionalism. They sent reminders for the appointment and were right on time. We didn’t have to wait long. The price was excellent.