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I have been with this dealership for years. They treat... - obedlbeal
I have been with this dealership for years. They treat you like family. I would not go anywhere else. I would recommend them to anyone. Their service is excellent!
Top Reviewed Service Specialists At This Dealership
Parts Counter Person
Team Service Manager
Leak repair and regular service - Genny
I found a leak in my vehicle. Was able to schedule an appointment in less than a week. Also while there had to have regular service completed. Annual inspection also done. I was able to use a loaner vehicle for free. There was no charge for the inspection and also I was no my "free" oil change. I enjoy saving money so this was a win win for me.
Chrysler Service Advisor
Helped me restore the settings I preferred. - Mainecar
Mike K is always the best in helping the customer.? I needed help with my Jeep settings and he restored my preferences. Very knowledgeable regarding all features.
Great dealership and sales staff! Tyler was so helpful... - Deblemieux
Great dealership and sales staff! Tyler was so helpful and continues to be. He’s always available to answer any questions I have! Great experience,
Engine light coming on - Tom77
Customer service was excellent ; problem was solved professionally and on a very timely basis. Staff in waiting room were very accommodating.. Woud highly recommend dealership.
Great service. Issue was corrected and vehicle returned... - cclark919
Great service. Issue was corrected and vehicle returned when expected. Am nearing the end of my least. Will be looking to trade within a couple of months.
My son was driving home to Maine from visit in NH. AAA... - lisakmarazoff
My son was driving home to Maine from visit in NH. AAA towed his vehicle to Bessey because it was closest to him. The tow driver was amazing. Then at 10 this morning, my son called to ask if they could possibly get the car in to, they diagnosed and replaced the alternator and had him on his way at noon!
We stopped by the dealership with one thing in mind to... - hollandrockwell
We stopped by the dealership with one thing in mind to check out - but Steve presented us with options we didn't even consider to be perfect for us. He didn't try to push us out of our comfort zone, understood what we were looking for and was extremely helpful, courteous and FAST to get the answers we needed. I never felt like I was being pushed into something over my head, and I'm still swooning from my experience buying my first brand new vehicle.
The single worst customer service experience. - ba22hockey
I purchased a new 2015 dodge durango from this dealer. I recently brought it in for an engine light that was coming on, going off, and sometimes flashing. I explained the problem they said no worries they would check it out. They called said it just needed spark plugs $340.00 for spark plugs to be replaced. They also at the same time tried to tell me I needed a new radiator it was leaking (it is not per dealer #2) I took the vehicle back and within 10 miles the engine was having the exact same problem. I brought the car back asked them to access the problem again and credit me for the labor that obviously didn't fix the issue. They refused to credit that labor. I took it to another dealer who in less than an hour told me about 4 additional problems that the car had and needed attention that the other dealer failed to mention. If you bring your car to them you better know what needs to be replaced. They will do the bare minimum, not review what may be the root of the problem and just attempt to patch repair the job so you'll be back in or bringing it to another dealer later on. If I Could give the quality of work a 0 I would.
Horrible experience! - Tcote65
I bought a nice 2012 dodge ram in auburn, me after getting home from Afghanistan in the marine corps. I then relocated to farmington to live and work so I decided to try to keep my business local. After having brake issues and a small recall job for a gas tank strap, I decided to take my truck over to Farminton Franklin Crystler for service to have it done professionally, so I could have it for my fathers moose hunt. I realize that the hourly rates at dealerships can be expensive, but I figured it would be worth it because they are a dodge dealer and they would be able to figure it out faster than an average joe mechanic. Boy was I wrong! The first sketchy situation was that I drove over there with no known battery problems but when I called them later in the day they stated that my battery was dead on arrival so they had to jump it and put a new battery in ($188.59 with labor costs included). On the bill I received it states "customer states battery dead, test and replace as required." Next thing was a squeaky belt which I did mention when I dropped it off. That turned into their adamant recommendation that I need to now have my water pump, fan clutch, and tensioner replaced($646.73). There were some check engine lights associated with the breaking issue. I had them clear the codes and "fix the issues" that caused said codes. There employees told me that the only thing related to my brakes that they could find wrong was a failed brake lamp switch and abs control module so they replaced both (576.84). They "cleared codes, retested system, passed. Test drove good." So after $1585.44 I pay and take my truck out of the parkinglot. Immediately, I realized the brake issue has not been fixed (full brakes by compressing the brake down 1/2 inch)and my traction control light is still on. While on the moose hunt my brakes locked up twice to the point of almost causing me to go off the road. In order to drive I had to shut the truck off, pump the brakes, and repeat until my brakes would release. When I got home I called the dealership and told them what was going on. They apologized and had me bring it in the following week. I dropped it off on Tuesday morning and hadn't received a call so Wednesday at about 4pm I call them to get an update. They said they were still trying to figure it out and that they hadn't realized before that the "parking brake levers at the rear wheels were stuck in the applied position. Will need parking brake shoes and pivots, but did not disassemble rear brakes". They also stated "they dont even know what can of worms this could mean." At this time I paid then another $228.75 for their knowledge and decided they weren't touching my truck again. So, after going in for a small recall issue and brakes, after about $1800 I am still having all the same issues before I dropped it off there. I have never felt so taken advantage of or ripped off in my life. I will never recommend anyone to go there for buying a new vehicle or for service. I am disgusted and extremely angry.
AVOID Macdonald Motors AT ALL COSTS - Very Disappointed Customer!
I wish that I could give ZERO STARS. The service department at this dealership is HORRIBLE. I am sharing my recent experience, so that other consumers are not also taken advantage of by this grossly dishonest service department. I needed to get the oil changed and inspection stickers for two vehicles. They were both running fine when we brought them in for these routine services. I also needed to buy two new tires for my truck. I am new to the area and I assumed that an actual car dealership would provide quality services, versus me having to shop around for a new mechanic. BIG MISTAKE.
A very courteous man named Bob kept us informed throughout the oil changes and inspections. He came into the waiting room several times. Long story short. Our 2013 vehicle passed inspection without incident. The oil was changed. His only recommended was for a new air filter "next time." Our 2012 pick up truck needed Brake pads in order to pass inspection. It was toward the end of the business day. We were happy that the mechanic(s) was able to put the new brake pads on and complete the "passed" inspection process. The oil was also changed. Bob stated that he'd order new tires and that they would be able to put them on the very next day! We were so impressed by the courteous, speedy service.
Then, we each drove our cars ONE MILE to our house. The pick up truck suddenly stalled in the driveway and would not restart!!! I called Bob to alert him of this immediate problem, as this same truck was running well and driven into the dealership two hours before! He sent a tow truck and said they would "look at it in the morning." But, that "he couldn't think of anything THEY could have possibly done" during the services performed. Really?
I was notified today at 4:00 pm that my truck was ready. Another long story short...
They charged me another $200.00 to fix my "Mass Air Filter" because it "had dirt on it." The service manager stated that it was just a "co-incidence" and that the problem had nothing to do with the fact that they'd been under my hood all afternoon, the day before. He also basically told me that my business wasn't important enough to them, because they are a dealership, to admit to any wrongdoing. I WOULD NOT RECOMMEND Macdonald Motors. They are a dishonest establishment with horrendous business practices. Furhtermore, I was unable to submit his review unless I provided my email. Again, Really? Stay away from Macdonald Motors!
always friendly, quick, get an appointment quickly - milesgeisler
Have purchased two Grand Cherokees. Feel I got a good deal.
Service has been outstanding for the jeeps and have started bringing my other vehicle in for service. Much less expensive than VW dealership and more convenient.