warranty repair - bobby
Seems as though only complainers write reviews. I called well ahead to make my appointment, they worked on my trailer as soon as I got there. Half hour to locate problem, half hour to repair, checked repair and I was on my way. Ron was great. He also had checked out the trailer when I bought it. Answered all questions, and I had many.
Horrrible customer service - Camper99
I brought my motorhome in for recall and a couple of minor items. After a month they called and said everything was done. I went to pick it, paid my bill and was told the motorhome would be brought up front shortly. After 20 minutes it appeared. The driver got out and turned it over to me. I got in and the jacks down alarm is going off. I tried a couple of things to clear it but it didn't work. I went back in and asked if a tech could come out and look at it. After 10-15 minutes the service writer came out and said I had to fill out the service work order paperwork and pay a $139.95 service deposit before they would look at it. Really? But, since it was a 2 hour drive home I agreed. I went back and waited. And waited. During this time my son and I figured out the problem was most likely a bad pressure sensor on one of the jacks. Finally a tech came out. He was clearly annoyed at being there. I explained what we did and what we found. He simply said, "So." I asked if they had a sensor in stock. He said no and went on to tell me that we couldn't leave the motorhome there to be fixed. As I was about ask why he said, "It just doesn't work that way. You'll have to leave now." Wow. I went back in, got my "service deposit" back and was told they simply don't have room for rv's without an appointment and since everything was fixed on my first appointment, that appointment was over and I would have to reschedule. It took me several calls to get an appointment the first time, and that was a two month wait to get in. Now, I don't blame them for the bad sensor. It happens. But they were going to send me out with a warning buzzer blaring. I found the jack manual had been pulled out from my bag of manuals so they clearly knew about it and tried to work on it. That explains the 20 minute wait for it to show up. Not one word from the guy that drove it up. No help at all. The service writer asked if I wanted to schedule another appointment. No thank you.