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Bought a 23’ trailer in June 2020 & had great &... - masonesqd
Bought a 23’ trailer in June 2020 & had great & continuing communication with the salesman prior to the sale as he was very attentive to keeping me informed of the status of the negotiation of the final & fair price, & delivery. We had excellent service from the Finance Dept rep who was very knowledgeable and efficient in arranging the loan & all of the associated administrative requirements. At the conclusion of that we had an excellent bumper to bumper explanation of the workings of the trailer from the service rep who allowed us to video the more technical aspects. The trailer was missing one small interior component & the female Parts Dept rep was genuinely sorry for the minor oversight & kept us continually informed as to the status & ensuring we did receive it. She was very attentive & prompt to the various emails I sent. Post-sale, we have had to get extensions of the temporary registration due to COVID implications from the state DMV where the trailer is to be registered. Again, the Finance Dept rep has provided excellent communications & ensuring I got the new extensions prior to the old ones expiring. The only reason I did not give a 5 star review is because the building, a converted house, needs a good scraping & coat of paint to be more inviting.
DO NOT SPEND YOUR HARD EARNED MONEY AT THIS PLACE! They... - Mebennett9
DO NOT SPEND YOUR HARD EARNED MONEY AT THIS PLACE!
They have absolutely no regard for your time or money. If you haven’t realized by every single review on this page being that they don’t recommend don’t waste your time.
Where to start? My husband & I were looking for an RV to live in full time while we remodel & eventually for trips. Everything seemed great when looking at them & when they were getting money out of us. After that things went down hill quickly. Our sales person (Peter I believe was his name) without our knowledge decided to give us a completely different RV, different year after my husband had already insured a 2020 & with different upholstery even though I stressed several times I needed a certain color due to having a dog & my husband being a mechanic. We both were a bit turned off by that but they “made it better” by giving us some money off to make up for the upholstery.
Next we made it clear we would be living in it FT to everyone we spoke with. & needed a washer & dryer. We asked several times for them to just order the washer & dryer & my husband would install them himself since he’s a mechanic & we were told “we need to line our pockets so our techs need to do it.” Yet we continued to ask & they refused, not that it was company policy then just wanted more money. That’s not even the worst part about the washer/dryer situation. Once we did actually get our RV I went to do laundry one day & the entire RV started shaking so badly things were falling over. When my husband got home I told him something was wrong. He looked & they did not remove the shipping bolt from our washer that had a big sticker that said “must remove before installation” & there were a handful of bolts, screws, washers, etc thrown behind our washer on the floor. So our washer has been broken ever since. We contacted them & we were told they would get back to us...guess what they didn’t. We finally talked to someone who seemed like he would help (Mike) he assured us he would take care of it. It has been almost 3 months & ive finally been calling them every few days asking where our washer is? I talked to someone named Steve a few days ago who said he talked to mike & he remembers us “your washer is in” I asked how long our washer has been there & his response was “I don’t know?” I also asked if our washer is in & mike remembers us why didn’t anyone contact us to tell us it was in? He again responded with “I don’t know” I have asked multiple times & multiple people to have a manager call me to discuss what is going on they take my info & the manager refuses to call me.
Going back to the fact we told everyone we spoke to we would be living in it FT...we told them we wanted them to flush the lines because they had started to winterize it. We were assured several times they would flush the lines. & they were nice enough to tell us if we ever winterized it we needed to make sure to flush the lines before putting in the water filter because it sucks up all of the antifreeze well what do you know, my husband put in the water filter & they didn’t flush the lines. So on top of waiting for our washer for almost 3 months we’ve been waiting on a water filter that we’ve been told twice was ordering since the day we got our RV. Yeah it’s just a water filter but that’s not the point. This place is run so poorly with people who have no clue what they are doing & have ZERO respect for anyone’s time or money expect their own. PLEASE DO NOT DO BUSINESS WITH THEM. I promise it will save you a lot of time & money.
The bird they have is more competent than any employee that works there.