88 Maryland Ford Service Centers

Service Department - steve123

I was giving a written proposal of $99.99 for a wheel alignment on a 2014 F150 truck. The bill came back at $111.60 and when i asked the service manager why it was higher than the proposed amount he said it was for "shop supplies". When i asked him what supplies were added he could not tell me but said that everyone is charged for shop supplies (this was for wheel alignment and no disposal for oil or other items were required!) I told him that this was a rip off and i would not come back to that dealership. He said did i want to talk to the owner and i told him no and reiterated that i would never come back there because it is a price gauging establishment! Do not go there!

Service dept save the day - Caliche64

Last Tuesday night at 10 pm I was on the highway and the rear tire on my rental was slowly but surely folling into pieces. I had an early fly to Ft Lauderdale and there was no time to have this fix. Tom and Victor decided to open extra-early and fixed the tire. I was on my way before 7:30 AM and made it to my hotel and then to JFK on time. They saved my vacation. Thanks

We’ve been going back and forth with Hertrich ford Elkton - Ford Owner

We’ve been going back and forth with Hertrich ford Elkton for 4 months trying to resolve a transmission issue on our 2020 F-150 (10 speed transmission). They say it’s fixed, then the problems continue. They even left clamps in place disabling the heater and tried to pass it off as an unrelated issue to charge us a diagnostic fee to discover their mistake. The issue has yet to be resolved and in spite of the continued inconvenience of having our truck in their repair facility, they limit the ability of their shuttle driver to help me get back home. I can forgive mistakes if there is an apology and willingness to own the error and learn but their stubborn refusal to accept responsibility and continue to make excuses is astounding.

Excellent service at reasonable cost - wren

After visiting Norris Honda and Firestone regarding a repair, I chose Graff's, as they seemed more confident about doing the job than Firestone and much less money than Norris Honda. Honda said they charged so much because their mechanics were certified - I asked because I knew the job did not take much time and the parts were not that expensive. Anyway, the job was done well by Graff's and within my budget. I recommend them.

My Pontiac Grand Am was involved in a fender bender in... - amanda

My Pontiac Grand Am was involved in a fender bender in which my trunk lid was bent and my rear bumper was punctured. Hanagan's was recommended to me as an inexpensive and high-quality auto repair shop. I was impressed with the quick and friendly service. Even when I had to return to have a followup repair (they had repainted my entire trunk lid and a little bit of the paint had come loose from where the trunk closed), they did the work quickly and cheerfully--no cost. It's never fun to have your car in the shop but Hanagan's at least makes the experience as stress-less as possible

I've been going to this dealer for years. Mr. Franz... - st5325

I've been going to this dealer for years. Mr. Franz Pichardo has always been pleasant, professional, honest and tries his best to give his customers the best prices he can. My vehicle has lasted a long time because as far as I can tell, they do the work as it should be done. When I leave their establishment after having service done, I feel confident I won't have any problems. And I haven't. I'm sorry many people haven't had positive experiences there, but unfortunately it depends on who you deal with. Ms. Jeannie who schedules the appts. is great too.

Had a wonderful buying experience with Jordan and all of... - monster619

Had a wonderful buying experience with Jordan and all of the fantastic guys at Hertrich Ford The Bronco is AWESOME! Go get one from these friendly folks!

Jeff Forsberg did a wonderful job replacing my window - grumpy6722

Jeff Forsberg did a wonderful job replacing my window motor. Keep up the good work.

Terrible service and terrible staff attitude. - Honest Feedback

Be forewarned. Never go this place if you want a pleasant experience. Thought I'd give them a second chance thinking maybe my first experience was a fluke. Terrible decision. The service people talk over you when you are trying to explain the situation, and they are completely clueless and couldn't care less about you, the customer. This time, a guy almost hit me with his car then preceded to verbally accost me as if I did something wrong. When I got out of my car, it continued. He then said he was the owner and didn't need my business. Good. You lost it. Never go here.

VERY satisfied with my Lexus after Ed Zimmerman had his... - sandra

VERY satisfied with my Lexus after Ed Zimmerman had his crew fix my car after it getting hit. My SUV looks absolutely amazing. I have been to other shops and NO ONE has ever made my SUV look this good. Thank you Ed and the entire crew at Jones Body and Collision Center! Ed goes way above and beyond. I will recommend him to every person I know.

Service provider was very helpful and timing was - Ch6rliej56

Service provider was very helpful and timing was sufficient and explaining what being done was good

Great service from Mark as always ! My only issue is... - Sandy

Great service from Mark as always ! My only issue is this response is tedious and eat too long and complicated. I only added this because you insist on a lengthy response instead of just allowing me to say how great the service from Mark always is !

Very disappointed I've bought 6 vehicles from the since - Jmj

Very disappointed I've bought 6 vehicles from the since 2019 and thought I would get treated a little better when my 2019 f450 67k miles had an electric fire but it's been since Dec 23 and they have done nothing! Will never buy from that dealer again

Oil change takes FOREVER!!!!! - Moe

Getting an oil change is a all day process! This is ridiculous!!! Each and every time I wait all day for a simple oil change and the same excuse is "we're really backed up". It's so unfair because you have to get an oil change with them but you have to dedicate your whole day to them.

Rude, non-responsive front desk agents. - sara

Would never recommend. Very poor service department. Repairs not completed. Agents do not answer messages left by phone and email....just one example: have taken car in 2 times to get sunroof leaks fixed. Entire inside of car wet with condensation, floor mats soaked in water. After 2 days and $800+ paid, leaks/water recurred. On 11/11 tried to make appt. via internet but site broken. Sent emails to Brian, service agent and Bob Schrader, Gen. manager to set appt. On 11/12, called, spoke to Leo, Service mgr. Said he would have my car picked up TODAY, would let me know time. Never heard frrom Leo. By 2pm, called Leo, Brian, left messages. Still no responses. Finally got Brian on phone at 4:30. He thought Leo made plans for pickup. Did not say why never answered voice mail messages. Said he would have car picked up tomorrow. FINALLY heard from Leo at 5pm, said he "got busy and forgot". Great service!!??,eh?I Am NOT associated with VW dealership or service. center.

Repair of collision damage - Susan G

The shop did a nice job of coordinating with the insurance company of the party that caused the damage. They did the repair in a timely manner, and the repair looks really nice.

Customer Service is Awesome! So amazing! - Honor

I highly recommended this dealership! The moment I walked in the doors - I was approached with friendly smiles. Over the last 12 years - I have purchased 5 Mercedes vehicles from this dealership. My representative during these years has been Mr Celestin Lovence - who has spent numerous hours in ensuring that my needs in the vehicle are met. Throughout the years, Mr Lovence kept in personal contact with me and husband and this last purchased has been a phenomenal experience. He is truly committed to the highest quality of character service!

The customer service I expected and the lack of... - onthedlent

The customer service I expected and the lack of professionalism that was displayed is completely unacceptable at the MileOne collision Center on Reisterstown Road. On October 9, 2009 I was faced with a difficult situation. I hit a curb damaging two wheels and tires on the same side of the car. While doing this to keep the insurance company uninvolved I bought four wheels and tires and installed them myself. In this attempt I over torqued the left front wheel causing the wheel and tire to fall completely off the car. With this turn of events I was forced to file two separate claims on my car to rectify this problem. I worked for Saturn of Ellicott City for 2 years and loved every minute of it but due to the unfortunate turn of events that General Motors is going through I resigned. But the one thing that I loved about the MileOne Company and Saturn is that they seemed to genuinely care about their customers. After waiting 3 weeks I finally received my car on November 13th to find that having a normal driving experience was not in my immediate future. The followings events occurred: ? Bubble in the tire. ? No hubcaps on the car. (the hubcaps were actually left on my passenger seats). ? The tire pressure monitor was not working. ? Different set of wheels and tires on car. ? Missing wheels and tires that were in the car. I was very upset to see my car in this state after 3 weeks and two claims. Ed( Manager) and Rob(Service Technician) refused to try to rectify this problem of mine and I left defeated, disrespected, and taken advantage of. I would have been able to rectify these issues fairly easily if one of the wheels and tires were not missing from my vehicle. Now I am faced to purchase another wheel and 2 tires and a wheel alignment after 2 claims and $1116 paid out of pocket. All I wanted is the wheel that was wrongfully taken from me and to have my car look and drive the way it was before the accident so I can make this situation finally end. These are the facts about the accident: ? On the night/morning of the accident I the tow truck driver from Road Side Assistance dropped me off at home.(So I know everything was inside the car) ? Saturn of Owings Mills received the car on the 15th of October. ? Saturn of Owings Mills had the car towed on Wednesday the 21st of October. ? The accident happened on the passenger side of the car leaving me with 2 wheels and tires on the drivers side. ? I bought four the night the wheel fell off. Statefarm replaced 2 wheels and tires which should leave me with four stock wheels and four chrome rims. Thank you for time, patience and understanding in looking into this matter.

I went in because I had really poor body work done and... - Champskins5

I went in because I had really poor body work done and after much aggravation finally decided to give up on the morons I'd dealt with...wow, what a change when I went to Montrose. Staff at the counter was great and as I was explaining all the problems the owner overheard and got personally involved...try getting that at most dealerships. The sweet part was the work they did...outstanding! The paintwork was fantastic and they even touched up a spot unrelated to the accident. Above and beyond! Thanks Rick and your team!