72 Maryland Nissan Service Centers

Well here we go again. - GuyCenterpole

Well here we go again... did NOT want to go there for anything but I had to on 3-11-2024. My wheel lug lock disappeared and I had no other way to get them removed. So I called their parts dept. who told me they had them and the 4 lugs would be $40 (Ebay sells 24 of them OEM for under $25) but I agreed to bring it in. Having had terrible problems in the past with them calling me I gave them a number I can delete which I never used there before. After they finally got the lugs on (over an hour and charging $71.55) I was about to leave and thought maybe I should have a closer look at them. I don't know where these lugs came from but they were not OEM ones like the ones already on the vehicle, but rather than deal with them any more I left figuring I'd just get some on Ebay and replace them. Then on 3-14 around 9:20 my phone rang, there was nothing but a number on caller ID. (NOTE: This was my old number NOT the one I recently used) I answered and the person identified themselves (didn't get to write the name down) as someone with Pohanka Nissan. Before they got to say much I asked why they were calling. They didn't answer but kept talking so I asked again "why are you calling me?" and then the guy said something like "OK nevermind" and hung up. xxx kind of customer service is this? Tried several times to call the number back but every time got a message that voicemail was not set up. I finally spoke to a manager but have little faith they will do what they say. 1. I demanded in the past that they completely remove me from their database, which apparently they did not do. 2. Their "customer disservice" person who called would not say why they were calling and rudely hung up. 3. The replacement of lugs was not what it should have been (NOT OEM!!), took over an hour and cost me $71.55. I can't say enough negative things about this outfit, it makes me want to stay far away from anything Nissan. I have complained directly to Nissan before about this terrible dump. There is a lot more to my review on Yelp, I was not allowed to post that much here

Preston Auto Body repaired accident damage on my '02... - pintoboy

Preston Auto Body repaired accident damage on my '02 Ranger. They installed the wrong bumper pad (black, not grey, front and back bumpers, plastic panels were grey) then insisted the color was not black but grey. A new quarter panel was installed. They dented this panel WHILE in their shop, before I picked it up. They replaced the tail lens with a used lens, which was cracked more than the lens they replaced. They repaired the damage they had done to the new quarter panel, replaced the black bumper pad with the correct one (grey), replaced the lens with a new one. Where the truck was repaired began to rust within a year. The insurance company told me to return the truck to Preston for a third time. I refused. Nationwide agreed I could use a different body shop to correct the damage, poor workmanship, shown by Preston. I have had no problems with the other body shop's work. I wouldn't take a tricycle to PAB. Beware of this body shop.

I took my Nissan Maxima to this dealership for the 50,000 - We4Simmons

I took my Nissan Maxima to this dealership for the 50,000 mile service. It was my first time going there, as I recently moved to the Eastern Shore. After my oil was changed, the Service Advisor came to tell me that they couldn't inspect my brakes because all 20 of the lug nuts on my tires were "swollen" and that the Technician couldn't remove them. ??? They said they could break all 20 lug nuts and conveniently replace them for $477.00. ??? I said no thank you and was reminded that if I get a flat tire, I wouldn't be able to fix it and I would be stuck out on the road. Again I said no thank you. I took my car home and my husband easily removed ALL 20 lug nuts with the lug nut wench without much effort. ??? Needless to say, I can't trust this dealership to service my Maxima. I will not be going back. I'm not sure if it's because I'm a woman or because of my silver hair but I suppose their philosophy is that a sucker is born every minute. As for me, I'll find another dealership.