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We brought a car in for the 15,000 mile service and ended... - sw
We brought a car in for the 15,000 mile service and ended up asking for the vehicle back and walked out.
The appointment had been made weeks ago and we reserved a loaner car with the service seeing it took several hours when we brought the car there for the 7,500 mile service. When we got there this morning we were informed there was no loaner car available. We complained that nobody informed us about not having any cars even though the appointment had been made weeks ago. The woman "helping" us said "there is a chip shortage" in a way that felt like she was talking down to us. If they don't have loaner cars available I would have thought someone would inform us before showing up. After all we did receive numerous emails reminding us of the service and the $38 fee for a loaner car.
We got the paperwork and were a little surprised the 15,000 mile recommend service was going to cost $166. We thought an oil change was complimentary while under warranty but as it turns out only the first one is complimentary. Chevrolet's website does say "we're with our owners for the long haul" which is apparently only the first 7,500 miles.
We had a lot of errands planned for the day and went to get the car back before they brought it into the service area. The woman "helping" us proceeded to speak down to us about the whole situation and at one point even said "well, you didn't even buy the vehicle here". I'm not sure what the point of telling us that was. We know we bought the car (from a different state) before moving to the area. I guess had we bought the vehicle from there we would have had a different experience?
With attitude like that we'll gladly take our business elsewhere.
I needed to purchase a new Truck under an end of year... - Dave207
I needed to purchase a new Truck under an end of year time constraint. The sales team was excellent in helping make that happen. The end of 2020 was extremely difficult to find the truck I wanted and this dealership went out of their way to make it happen. Dealing with the sales staff and finance staff was a pleasure and continues to be a pleasure. The professionalism of the finance staff was amazing and made the entire experience enjoyable. When it is time for a new vehicle they will be one of the first places I look.
Best Hummer dealer I have had the please to do bussiness... - TV
Best Hummer dealer I have had the please to do bussiness with
Great experience! - DJ2420
I purchased a used vehicle from Swanson a few weeks back. Great experience. Andrew Dill was professional, honest and knowledgeable. He was also great at returning my calls and keeping me informed throughout the process. Would definitely recommend giving Andrew a call!