1,196 Massachusetts CODA Service Centers

I'll tell everyone. - Me

I'll tell everyone. Save your receipts. They'll tell your off free tires for life. Because the computer says you didn't go for your oil change. xxxxxxxx. I had problems with truck first 2 Years, so I went for all oil changes. But the computers say I didn't. xxxx BERTERA

Stay away! - Bjenks145

Stay away!! Save yourself the hassle. You will regret it. The service department is the worst I have ever been to. They will screw your vehicle up.

After my previous review, I would like to thank bertera... - Phil Lanouette

After my previous review, I would like to thank bertera and Dave Flag for coming through with the repairs. I would recommend this service department and dealership.

HORRIBLE service! - MPestana

Scheduled and appointment for service. I was told 2-3 days. It took 16. Not even a apology just attitude. Lied to through the entire process. I was told I should have had it serviced where I bought it if I didn't like it. Wow.

David Englishman is the worse Service Manager ever! - Olivia J

David Englishman is the worse Service Manager ever! Took my car in for a flat tire and he calls me stating that I need a new exhaust, brakes, and rotors. When I questioned the need for the extra work he became extremely defensive and verbally aggressive. Come to find out it wasn't even my car that he was referencing, there was a "mix up with paperwork." Luckily, the Service Director,Shawn Murphy, was able to redirect him and save me from having to pay an addition $601.61. Shame on you David Englishman who couldn't even apologize to my face when I came to pick up my car! ( That didn't need new brakes, exhaust, or rotors!)

This review is for the whole service department team... - Jophel Luis

This review is for the whole service department team starting from JEREMY REDMOND, BRITTANY HAILE, BRENDA, and SCOTTIE. I’ve been into a lot of Subaru service department from NY and MA and i have experienced the worst customer service from there but BERTERA SUBARU SERVICE DEPT is very different. They have, by far, the best customer service and I brought my car a couple of times already for repairs and every time i bring my car in, i always get my car back in perfect condition. BRITTANY has been my service consultant every time i go there and she has been very helpful. SCOTTIE has been picking me up and dropping me off wherever i need to go and he has been outstanding in that category. Overall, i would give the whole service department team 10/10 stars if i can. Thank you!

Neil at the service entrance and Brandi Fitzgerald - jv02169

Neil at the service entrance and Brandi Fitzgerald Service Advisor are excellent at customer service. They are the BEST and I will recommend them to my family and friends. Thank you for your great service.

Thank goodness for Erik! - NMallen

From the moment I spoke with Erik, I knew I was in good hands. A tow truck company severely damaged my car during a routine tow and I was referred to Bezema from the dealership. I spoke with Erik and explained the situation. Once I gave the go-ahead to fix the car, he and his staff worked to ensure they met the timeline they promised me. I was so relieved when I picked up my car and it looked absolutely perfect! Not only did they fix and clean the outside of my car but they also professionally detailed it. My husband and I are so pleased with the service and we will be going back to Erik and his shop for all of our automotive needs going forward. Thank you, Erik!! Nicole & Michael

Awesome Service The Andover staff at Bill Deluca - Jake

Awesome Service The Andover staff at Bill Deluca Chev-Cad Is great keep it up

Brought my x5 in for diagnosis on over heat decided to go - gabriellesherman

Brought my x5 in for diagnosis on over heat decided to go with their service. Paid $1,800. The next day after receiving my car back not even 24 hours, the belt in the engine blew apart and damaged the some of the engine, now they want almost $6,000 to fix something they damaged. I have a handicapped child and this is my only car , they now want their loaner back because I can't afford the $6,000 right now and shouldn't have to pay!! Not good.

Almost 15 days of excuses, lies, and zero - jz886

Almost 15 days of excuses, lies, and zero accountability Dropped my car off July 2nd for a broken A/C and you would think a premium dealership would be able to diagnose and fix something like that in a timely manner but nope. By July 3, they ran a vacuum, dye, and UV test and still could not find the leak. they "refilled" it and admitted refrigerant was already low again, meaning it was leaking somewhere. Then I was told they were down technicians and could not do any more work that day mind you this was at 1pm they quit on the vehicle for the day. Fast forward to July 8th, 5 days later, they finally figured out it was the compressor. If they hadn't been lazy and quit on the vehicle maybe they would have found that out sooner. Took 6 days just to figure out what the issue was. I was told parts were coming July 9th and that they'd do "their best" to finish it that day. Shocker parts did not arrive. July 10th? Nothing. July 11th? still nothing. Finally, parts landed 7/16/25 and the car was finished today.. 15 days later. No updates unless I hounded them. No loaner. No offer to get me into a rental car until almost a week later. Not a single ounce of accountability and no real apology. And the best part Nate, the service rep acted like I was the issue the entire time, sarcastic, lazy, and unwilling to get me updates every time I texted, called. When I picked up my vehicle he looked like he could not wait to get me out of the door. No real greeting, no sorry for the delay, just terrible customer service and thanks to that I will never return here unless something changes. This place needs a serious reset. If BMW corporate or the owners of the dealership could see how their customers are being treated and saw the lack of communication, they would be embarrassed. Unless management steps in and retrains their staff (which it did not seem like they cared about the situation) I will never step foot in that dealership ever again.

Thank you Bob pion for servicing my car! - Drosike

Thank you Bob pion for servicing my car! It was quick and my service advisor Kyle small was very informative and easy to talk to. I will be back again.

Excellent buying experience!! Purchased my vehicle from... - Frank B.

Excellent buying experience!! Purchased my vehicle from Boch Maserati last week and very pleased with Mark Doran and Jesse Berger services. The staff is very easy to deal with and professional, you won't find pushy salesmen at this dealership. I will definitely buy again from them when we upgrade.