Terrible customer service! First, I had an appointment... - Vladyslav
Terrible customer service! First, I had an appointment for 4 pm for a recall on my vehicle, and when I came to the dealership they said it was scheduled for 3 pm, but it wasn't because when I called they said the earliest time was 4 pm. Second, The person that I was speaking to at the dealership didn't present himself nor who he was. He only presented his first name which was Martin. On top of that, Martin was kicking me out and saying I was a bad customer when I wanted to leave a review about their service. Third, he didn't want to say his full name and didn't have a badge. Fourth, he said I was abusing him and was kicking me out again. Fifth, he and the other representatives didn't offer any other dates on which I can come to reschedule my appointment nor did they apologize for the inconvenience. They also didn't remind me in any way about my upcoming appointment or even send a confirmation. Also, I ordered a part from them a few months ago and paid for it and they kept and still are moving the ETA further and further from the original date. Their service department was very rude and unprofessional, especially Martin. I'll never come to this dealership again and don't recommend it to others.
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