4 Michigan Acura Dealers

Brian in the service department is the best. - ScubaDriver

Brian in the service department is the best. Really always seems genuinely attentive to any concerns or questions I have as a customer. Has gone that extra distance too, in order for the work to be efficiently done and make certain I'm satisfied with the work.

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Worst experience. - andyhowson

Worst experience. Let’s start with sales. There’s two guys. They sit in their chairs and don’t move. Snacks “one per customer” and the one I had ended up having mold all over it. No one says hi, can I help you? Nothing. Operations manager-Terrible! We took our 2024 MDX for a noise issue. They looked at one thing and banked on that being it. After 6 hours on our second visit, they told us they road tested it (they didn’t, we watched) and sent us on our way. As soon as we got on the highway-same noise. I called the ops manager and asked that they send someone to pick the car up for service as we can’t spend hours there waiting. He refused. Wouldn’t hear of it. So we took the vehicle to Acura in Ann Arbor and they had us fixed in two hours.

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I looked at the reviews and why there was a one star... - StG

I looked at the reviews and why there was a one star review amongst many excellent reviews. I now know why. They will not allow you to put down a deposit to hold a car, even if you sign a sales agreement or what they try to pass off as a sales agreement. The reason being is that if you leave the premises to go to your own bank for financing, they don't want your business. The pressure isn't in the actual sale of the car, the pressure is in getting you to finance through them. If you don't finance through them right on the spot, they don't want your business. I have honestly never seen that sales tactic before, but you have been warned. For a "luxury" brand, you would think they would be more customer oriented, they are not.

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Purchased a used car. Honest! Made the deal simple and clear - hubram.sr

-great communication -honest -Ask for Raullindo great salesman -great finance department -Made my wife and I feel very comfortable -This is the place you should buy your next car.

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