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I have continued to be pleased with the service that I... - myra7
I have continued to be pleased with the service that I recieve at Jeffrey Acura. The staff are nice, friendly and professional. The customer service waiting area is always nice and clean.
Purchased a used car. Honest! Made the deal simple and clear - hubram.sr
-Ask for Raullindo great salesman
-great finance department
-Made my wife and I feel very comfortable
-This is the place you should buy your next car.
have 2019 Acura RDX. Acura sent an email about a recall... - axel par
have 2019 Acura RDX. Acura sent an email about a recall for the fuel pump. To replace it I called Acura Troy and had my appointment. Over the phone they told me that I need to have half a tank or less gas in my car at the time of the servicing. So I went there on my scheduled appointment. Well I had more than half a tank of gas at the time. However I did not think that it would be a big deal to drain the gas to replace the fuel pump at the fully equipped service center. But they told me that they can't accept my car for servicing because of the fuel level. I was pissed and I left, and called another Acura service in Roseville. They told me that it doesn't matter how much gas I have in my tank, they can still change the fuel pump without problem. Then I got more mad at Acura of Troy for not accepting my car for servicing. Because I took a whole day off from my work to go to the service. I called back the Acura Service to ask how in the world it is possible for the service in Roseville be able to change my fuel pump no matter how much gas it has in it but it is not possible for these people in Acura of Troy to change my fuel pump. The person over the phone told me that it is a safety issue for the technician, he tried to give me an analogy by giving example of how some people wear mask and some people don't wear it. What does it have anything to do with wearing mask or not wearing it. Bottom line I felt like because this was a recall, as a customer I was not going to pay money therefore it is a non-profit job for them so they did not want to work on it. And give excuses of safety to justify how they can work less and make the customers mad. In my opinion they don't care about their customers.
Excellent Service & Low Pressure Sales AAAAA+ - Obsmiller
Jerrod Herogg "Sales Manager" is very low keyed which is a huge plus, super friendly put together a deal for the salesman that I couldn't pass up, Smiley in service is absolutely wonderful, I was a day late in the service promotion but he got it applied and provided a rental plus he got a lot of things done under warranty which was a huge plus of course, this is an A1 dealership!!!!!