104 Michigan Buick Dealers

To say this dealership has deceptive business practices, - caleb

To say this dealership has deceptive business practices, does not deal in good faith, lies and is discrimitory is an understatement! If you want a dealership to waste countless hours of your time; schedule appointments and still make you wait; OUTRIGHT SELL A VEHICLE to someone else when you already have a scheduled appointment with them to purchase; discriminate against you because you are young; then this is the dealership for you! I contacted the dealership on November 2nd to inquire about a Z71 Tahoe that was in transit. They informed me it would arrive on 8th. They scheduled me for an appointment for Noon on the 9th. I arrived at scheduled time, had to wait 20 minutes for this appointment to speak to the salesperson, see and test drive the vehicle, only to be told the vehicle didn't arrive. November 10th, they contacted me via text, told me the vehicle had arrived. I asked them for appointment and they did not respond. I was finally able to secure an appointment for November 21st. I test drove vehicle, they valued my trade and vaguely gave me some payment options. Monday the 27th they reached out to me via text (and all communications were done this way). As I had explained to them on the test drive on the 21st, I had to see about the costs and timeframe in which to remove my emergency lights from my current vehicle and get them transferred to the new Tahoe Z71 because I'm a Firefighter. They started assisting me with trying to get quotes for the light removal and reinstall. I was impressed they were stepping up their game after the bad taste from the previous first interaction. That same Monday evening we came to an agreement that I would come in Wednesday morning to purchase the Z71 Tahoe. They had offered me an appointment for Tuesday but only 2 available times. I work second shift so 3:00 didn't work and the one morning appointment also didn't work as I had a previously scheduled appointment, so we agreed upon 10:45 Wednesday morning. Tuesday the 28th @ 8:23AM they sent me a text asking me to confirm the appointment for Wednesday the 29th @ 10:45AM, I confirmed the appointment at 9:04AM. At 4:43PM, I inquired if they had received the quote for the light swap. At 5:30PM they texted and said they had someone come in and put down a non-refundable $1000 deposit on the vehicle I was to purchase at 10:45 the very next morning. WHAT?! Why would someone be test driving a vehicle that was sold? They never asked for a deposit in any of the text conversations we had Monday or Tuesday. Why wasn't the vehicle being prepped for delivery that night so when I arrived the next morning I wouldn't have to wait? What happened to the appointment I had the next morning to purchase the vehicle? These were all questions I asked the dealership after receiving a text that they received a deposit on the vehicle I was purchasing. I tried phoning for over an hour, even though I was at work, and kept getting "this call may be monitored for quality purposes. Sorry the mailbox you are trying to reach is full". I tried every number I could find for this dealership. The proof is in the text messages from the dealership, admitting we were to finalize my sale next day. I definitely responded to William P., in a professional manner, though I did not want to, and he never responded. The only response I received from this dealership was an automated text message Wednesday morning asking me to once again confirm my appointment for later that morning. An appointment for what? They sold the vehicle I was to purchase! The assumption, from this dealership, that a young "kid" couldn't possibly afford a Z71 Tahoe is quite evident. I would never recommend this dealership and by writing this review, I hope I am able to provide fair warning to others.

Never even answered me back and never emailed me back - Deasycook66

Never even answered me back and never emailed me back either sad because I truly need a vehicle

They worked with us. We were able to get an appointment... - mcmroost

They worked with us. We were able to get an appointment quickly. Fixed our brake issue in an expected time frame. Great experience. Thank you so much everyone!

Overall, a good experience - sportsjoe13

During the course of my purchase experience, we ran into some issues that can mostly be chalked up to coronavirus related. At one point there was a breakdown in communication and I almost walked away and bought my truck from a different manufacturer or dealership; however, Bob went above and beyond my expectations to make it right. Both he and Paul were at the dealership for about two hours after they closed figuring things out so I can get the truck on time. It also took longer for the paperwork to be completed than I was expecting; however, I believe this is mostly due to most places (secritary of state and banks) either not being open or working from home. After all things considered, I have been satisfied with the service from the sales dept.

It was a pleasure doing business with Brad. - jstark

It was a pleasure doing business with Brad. Very professional and is very conscious about other people’s time. Thanks for everything.

Tim and Matt went out of their way to help resolve a... - 24198tom

Tim and Matt went out of their way to help resolve a problem I was having with my 2009 Buick Lucerne, They solved the problem after overnighting a part and I was very pleased. Great service and very enthusiastic.

We moved to the area three years ago and wanted someplace - umfan1957

We moved to the area three years ago and wanted someplace locally to service our vehicles. We made the right decision without a doubt bring our auto's here. Yesterday, we needed to upgrade one of our vehicle and this team was awesome in making that happen. Ken, Brian and Michael went beyond the call to put us in the perfect vehicle. We highly recommended this friendly dealership.

Matthew Urka met us in the dealership with a smile and... - Ludington

Matthew Urka met us in the dealership with a smile and friendly greeting. He was very informative in helping us decide on the purchase of our 2009 Chevy Colbot. From explaining the features, the test drive, enrolling in Onstar to the final sale, he was alway courteous. Judy Neher Clem Neher

If they had a negative star, I would be more than happy... - vrj003

If they had a negative star, I would be more than happy to give it. After my husband and his whole family purchasing from them for decades, they attempted to rip me off for over $4000.00. My husband, recently deceased, had a lease from them. I needed to return it. They offered $2000.00 on a trade in. Come to find out through Shea Chevrolet, downstate, I had $6500.00 equity in the vehicle. Well, guess where I went? And yes, I am spreading the word on Wheelers. Why would people you know treat you that way? :(

We were in Alpena from Houghton for a hockey tournament - Jammelsch

We were in Alpena from Houghton for a hockey tournament and our side blind zone alert system malfunctioned, which also affected the locks, airbags, and key fob. Worried about getting home, we brought it here and they quickly diagnosed the problem. Even though they couldn’t do the complete repair to replace the modules, they did a quick fix (unplugged the defective module) in under an hour for under $50. I can’t say enough how helpful and knowledgeable the service manager Steve Bruski was! Bruski deserves a brewski! I highly recommend getting service or buying a vehicle here.

Used car manager is deceptive and arrogant. - Swanny

Used car manager is deceptive and arrogant. Carefully check your purchase documents and that the car is as described. Recommend you avoid this place.

This is the best and only dealership that I will ever buy... - flfjrf

This is the best and only dealership that I will ever buy a car from. The people here are simply fantastic. Craig and Alan trat you like a family member. Service is quick, efficient and fair priced. Tell the folks the car you want, the price range you want to spend, and they will find you what you need.

Honest. Helpful. Fair. Willing to go the extra mile to... - Dale Crisp

Honest. Helpful. Fair. Willing to go the extra mile to assist service customers. The best service experience I have had in over 50 years of dealing with dozens of dealerships. The main reason that I continue to buy my vehicles from them.

Great New Car Buying Experience! - Happy Camper

We just bought a 2019 Equinox from Fox Negaunee and are thoroughly pleased with the experience! Salesperson Casey Ford was NOT pushy, he was upfront about costs (which I valued greatly after another dealer wouldn't give me a price without a test drive). The Chevy Employee pricing made it a good deal, and while I would have liked to have gotten more from my trade-in, Fox sweetened the deal by giving an additional $500 incentive (on top of other incentives from GM). Casey was also upfront about GM Financial's interest rates (which we had decided not to use in advance, because of extremely poor user reviews). Car buying can be stressful, but Casey made it fun. We will look for our next vehicle at Fox.

The best customer Service - Miguel04

I was driving from Canton Mi to St.Joseph when my air conditioning had broke down, I was,able to Google the dealership location. When I arrived I was politely greeted by Ralf who reassured me that everthing will be taken care of and informed me that the overall time would not be long. In mind I was like great! What else can go wrong and nothing did. My car was fixed and looked over within 1 hour . I recived a follow up call within 2 hours to see how my air conditioning was working and a thank you card in my car. I have never been so impressed with the customer service, promptness, honesty and would highly recommend , Ralph who answered all my questions that I had abt my car and ect. And anyone who wants great service should go to Le Valley.

They charged me way over book of the vehicle I purchased - Pinkerbelle

They charged me way over book of the vehicle I purchased , I spent 4K over book value ... they won't negotiate ...: telling you "we are honest and give the best deal everytime" They gave me this "we owe" list of things needing to be done , the service shop I have no issues with . It's the sales department, in fact when I told them how disappointed I was in this large purchase they , they didn't respond. I sent the screen shot to the manager Nikki of the book price and explained how upset I was spending way over book for a suv with all these issues, I asked if I could return it or remedy and they wouldn't respond . The salesperson Brandee was condescending and rude after sale not helpful at all , yet before sale assured they want complete satisfaction of sale and was acting like a friend (clearly all a sales tactic)... hmm she was juggling two sales while selling to us So sure they can hustle a sale , but what your being sold is likely overpriced or in my case overpriced over 4K over book ?! Didn't think that was legal to swindle that way?! I will be checking into that since they aren't responding to my email inquiries to Niki It's been in and out of the shop. I've bought many vehicles in my life from dealerships and I can say this by far is the worst for a sales experience and management gives zero response if your unhappy or ask for some things to be remedied Never again and I wouldn't recommend them , they treat you nice until they sell you a overpriced car (in my case) and wash their hands of you with issues . I should have done more homework on the purchase but I didn't think they were taking me for such a ride on this ... I am truly sickened they would go so high over kbb value on a suv that in no way can be resold for that .. they took me for a fool and I guess it's shame on me for that please again as we asked from day 3 buy it back .... it has 30 miles since I bought it , buy it back to show you stand for your customers and their satisfaction instead of having them pay $$$$$$ for a lemon

Friendly Fair Dealership - Doc

They offer great deals and have an award winning service department and body shop! I highly recommend this most truly excellent trustworthy and very fair dealership.

I felt like I wasn't taken seriously. Let me break it... - gventro

I felt like I wasn't taken seriously. Let me break it down for you: I found the add on cars.com and was hoping to make a purchase. We get there and we ask for a man named Rob, who we spoke with on the phone. He said he would be there and we gave him a ball park of what would could realistically afford after my previous car was just totaled. We tell him the offer and he said it was very reasonable and to come on out today and ask for him. He wasn't there. We then met David Lee, who we explained the situation to, he brought the car up and let us take it for a spin. He seemed all right. We then get back and we are then shuffled off to Lee. He didn't introduce himself, he dismissed all my suggestions for possibly improving the car before we take it home (fixing the cupholder in the back that was broken, his reply was yeah we'll see [you're a GM dealership you should be able to fix a GM] brand, and steam cleaning the stains out of the seats). He dismissed our concerns about the tires, which looked less than 25% life in the back and roughly 50% in the front, if putting new ones on it was an option, he shrugged it off. We then get down and give him an offer and he said that they won't go any lower than what their asking. We offered within a few hundred dollars of the asking price and were going to pay cash. We said we couldn't afford that. He didn't offer to meet us part way, he didn't offer to show us any other vehicles he could come down on. When I bought my car (may she rest in peace) I was greeted by a handful of people who couldn't wait to get my business. Not here. It was a pretty awful experience. I'm in my mid 20s, I might be a young guy, but last I checked, you're a salesman, it's your job to SELL cars. People need cars. We test drove two of similar value and he didn't even offer a solution with that. It's not my job as a consumer to ask. It's the sellers job to try and get a car in my hand with what we have to offer. I might go back because they do have a lot of nice stock, but I won't deal with any of the salesman mentioned above, just management because they clearly don't know anything about making a customer happy.

We had a few rough moments hammering out a deal to trade... - suzme40

We had a few rough moments hammering out a deal to trade one vehicle for a new van for my 73 yr old mother. We were treated respectfully and courteously throughout the process. Although we had some misunderstandings, the entire staff worked tirelessly to resolve the problems and get my mother into the van she wanted. My mother really appreciated the way Phil showed her every dollar figure and allowed her the time to think; so she completely understood the deal. She is quite pleased with her new van and we are delighted to have found a dealership with such integrity in our town. Thank you.