72 Michigan Buick Dealers

Very well done. - Kidsaf

Very well done. Thank you for being so attentive and professional. Keep up the good wirk

I was overwhelmed by the cost of multiple repairs, and - cindyjo24

I was overwhelmed by the cost of multiple repairs, and the service provider, Scott, was able to help me find a way to do part of the essential now repairs and those that could wait (like air conditioning) so that it was affordable. Also, because a part was not in stock, and I had already been borrowing a family member's vehicle for a few days, I was stressed about how to get it back to them knowing the mechanic did not recommend me driving my car under that condition. Scott was able to secure a loaner vehicle for me at no cost which was an amazing gift. I had relief all around and feel safe again and know more repairs are due but can be budgeted.

We had a fantastic experience! - srj12

We had a fantastic experience! Larry made the entire process effortless from start to finish. he was knowledgeable, helpful, caring and genuinely focused on making sure we were comfortable every step of the way. He never made us feel pressured and always took the time to answer our questions thoroughly. Simply put, he embodies everything you want in a salesperson. As a procurement executive, I work with sales professionals every day, so I have a pretty good sense of what separates the good ones from the great ones. I'll tell you what - Larry is the real deal. He understands customer service builds trust, communicates effectively, and truly puts the customer first. Knapp Auto should protect him at all costs! The level of service we received was exceptional, and it's one of the main reasons we'll continue to do business with Knapp Auto in the future. Great vehicle, great dealership, great salesperson. Thank you, Larry & the entire Knapp Auto team.

Very efficient personnel,they greeted me with respect and - boydocat

Very efficient personnel,they greeted me with respect and thanked me for coming to the dealership. They did the service as scheduled and informed me of recommended future services.

Set up a service appointment over a week ago for 10;30am. - Rcsjr

Set up a service appointment over a week ago for 10;30am. Arrived and had to wait 10min to check in. Asked to check dashboard “Check Trailer Brake” warning message as well as intermittent power outage on rear wiper (GMC Yukon). Was told they would bet back to me next week as today was Friday. Informed them the “experience” of setting an appointment over a week prior and then being told it would take leaving vehicle over the weekend” is totally unacceptable and destroying customer loyalty.

Why do the take the vehicle and drive it over to the - Scotthamp43

Why do the take the vehicle and drive it over to the service area to get paperwork ,? Before starting to work on it ?

They respect your time and are very informative. - stemery23

They respect your time and are very informative. Would highly recommend to friends and family.

My son been dealing with Baker on his truck for a check - jf2448

My son been dealing with Baker on his truck for a check engine light. Every time I go’s in they can’t actually find what’s going on with it. Even though the code reads emissions code. They think they fix it and then it comes back on , they say it must be this problem and then fix it for this amount , then again the check engine light comes on after they say they fixed it. After they fixed it recently again I drove it another 45 miles and now the check engine light it’s back on. I drive a lot of miles for work so it go’s out of Warranty quick but been dealing with this since I bought the truck! I’m over it with them. This is ridiculous that they can’t find and fix a problem or admit this truck has a problem. It’s been in at least 3 times since November plus multiple times before that and costing me thousands of dollars and time and they still can’t fix it. They just keep throwing parts at it and not working. Baker is the worst dealership in Michigan or the USA to deal with and I’m not the only one that thinks this. I will be blowing this up on social media with my friends and family help. If Baker GMC doesn’t take care of this next step will be that I will call my Lawyer and GM.

They were friendly and very helpful. - Gaye

They were friendly and very helpful. They listened and very accommodating. I was at another dealership for many years. I have not been happy with them and so glad I found this dealership. I found it because you were open on Saturday and never thought I would of found my new car and dealership.

Just had my truck repaired,working with Tony was very - briggslarry961

Just had my truck repaired,working with Tony was very easy & comfortable.A big shout out to Tony Griffin

Heather in the service department is wonderful to work - Figb7238

Heather in the service department is wonderful to work with. She keeps me informed with the current conditions with my vehicles and lets me know of my options when needed. Brent in sales has been very helpful in helping me to make decisions on vehicle purchases. Both are great to work with, no pressure in making decisions, just a feeling of confidence in what they tell you! This is my go to dealership!

Mike uses deceptive tactics when selling an extended - Lmironiuk

Mike uses deceptive tactics when selling an extended warranty. Indicated “with this warranty should anything happen to you the loan is paid off”. Later I discovered I had purchased life insurance coverage. Shame on me for not reading the small font on the I pad the contract is on. Thanks for Bing correcting it the next day.

The ease of scheduling an appointment is very important - binoeske

The ease of scheduling an appointment is very important to me and Matt Lafontaine Automotive does a great job making it easy.

Suski personnel were very responsive to my need to - dtimmons

Suski personnel were very responsive to my need to service the transmission. It is behaving much better since the service.

Best and smoothest experience, all questions answered. - cassbiggs

Best and smoothest experience, all questions answered. Sam was great and Will definitely be back.

Randy Wise in Fenton is such a Great Place to buy. - Jeffrey.dobbyn

Randy Wise in Fenton is such a Great Place to buy. If you need Anything go see Oliver Hackney. To say this guy is a Top Notch salesperson is the Understatement of the century. This guy is THE BEST. From Jonathan To Shayna Hackney you can't go wrong. I've been biting from Oliver for over 40 years. Nobody and I mean Nobody else in Genes County or anywhere close to it can match his Knowledge, Honestly and Moral Integrity. Hey off the couch and go see the Hackney Team at Randy Wise Today...

Please do not attempt to go to this dealership these - divatam5

Please do not attempt to go to this dealership these people are crooks and no sympathy for hardworking citizens. If a problem arise it's not pretty they treat their customers like crap.

Friendly, efficient service. - Nancysmith946

Friendly, efficient service. Had my oil changed and tires rotated. My waiting time in the lounge was brief as the service was done in a very timely manner…the good news was I used my GM REWARDS POINTS and didn’t have any out of pocket costs for the service! 🤗

Consistently excellent service - Pat

We have had consistently excellent service from Clift and the service department personnel are always professional and personable. Thanks to Dwayne for all the help!

I recently leased a car from Max Zimmermann at Crown - Rose H.

I recently leased a car from Max Zimmermann at Crown Motors. The overall experience was extraordinary. Max was professional, responsive, knowledgeable, and extremely helpful. Questions were answered promptly and paperwork was handled efficiently. I traded in my car and felt that I got a fair price. Max and Crown Motors demonstrated their commitment to providing outstanding customer service. I highly recommend Max!

Purchased our Audi Q7 and love it! Sales process was very... - Abby

Purchased our Audi Q7 and love it! Sales process was very easy and the staff was great!

Went to Todd Wenzel today to get help with my wheels. - Painter Lady

Went to Todd Wenzel today to get help with my wheels. Although they were closed for service due to a power outage, they took a look at my issue and helped fix the problem right away! Can't thank them enough for going out of their way to help. Awesome team.

Great Dealership with good reliable and timely service - Michiganman6938

Great Dealership with good reliable and timely service department. Looking forward soon to leasing my 4th GMC from Hart GMC because of the salesman “Ross Elliott” and the customer service! See you soon!

The service department is awful. - lanavanhoe417

The service department is awful. We bought two different plans, one for the car and 1 for the truck. First, you make an appointment and still have to wait depending on how many drive in oil changes there are. We’ve had 2 problems that we “know” of. The program was for oil, tire rotation and 27 point inspection. That is a laugh. One time they said they wouldn’t/didn’t rotate tires because we needed at least 2 new tires. First, they should come find you, ask if you still wanted them rotated. They have no idea what our thoughts are on that. Next..on the truck they checked every box on their inspection form. Not even a week later, husband was checking out something in the area of the filter and surprised there was a squirrel nest, complete with nuts etc. Had to have been for quite some time. Took pictures and actually took it in and service MANAGER says he’s sorry.Has a lot of new guys and they must have missed it. That is our problem? We paid good money for the plan expecting good and COMPLETE service. Brought the car in for service. We were having a problem with it making a squealing noise and a clunking noisewhen turning l. Asked them to check it out. Pick it up, said all was good, again inspection report had all things checked. Take it home, next day squealing/clunking noise still there. You tube university here we come! First thing to check, steering fluid. Well guess what, barely a drop in there - 2 days after service was done. Then you start wondering what else did they miss. Get the opinion email to fill out saying they hoped we could give them all 5’s. In both these instances we could not. Reached out by e-mail, NO RESPONSE. Actually got a second one, replied again by email- no response. In March I sent another e-mail. Response THANK YOU!!! (not sure for what)) Will NEVER take our vehicles to this dealership. (GRAND HAVEN)

After leasing a Buick, I never received any GM Rewards. - Mugrump

After leasing a Buick, I never received any GM Rewards. Called and texted several people at the dealership over a period of a few days about this issue. I never received a response until Shayla Kwekel called me. Her job is just to deliver cars to customers. But she took it upon herself to contact GM and get my rewards. She is the best. Thanks Shayla. Tom Maring

Stay Away - they advertise GM employee prices in a bait - n3yah

Stay Away - they advertise GM employee prices in a bait and switch scheme to get traffic. If they're willing to mistreat you before you are a customer by advertising false prices that they have no intention of honoring unless you work for GM, it would be logical that they will mistreat customers throughout the rest of the deal. I choose to do business with people who are more straighforward.

Blake Born is the general manager in South Haven but used - kd88976

Blake Born is the general manager in South Haven but used to be in Muskegon and cost me $6750 in court for a truck I bought. They are refusing to pay but he still has a job, he got me fired for speaking up about the vehicles

Had a good experience with Mike, Ron & Rick at Tinney in - Johnson.allyn

Had a good experience with Mike, Ron & Rick at Tinney in Greenville. Small town pride.

don’t usually leave reviews, but I have to give a - Jonathan S.

don’t usually leave reviews, but I have to give a shout-out to Zachary Buckles at Bookwalter Chevrolet. From the second I met him, I could tell he wasn’t like the typical car salesman. No pushy nonsense. No fast-talking games. Just a good, honest guy who actually cares about helping you. Zach took the time to really listen to what I wanted, not just what he wanted to sell. He was upfront about everything — pricing, options, even things I didn’t think to ask. The whole experience felt easy and comfortable. And at the end of the day, I left with a great vehicle and peace of mind knowing I got treated right. Go see Zach Buckles. He’s the real deal. 💯🚘

Took my 22 Yukon in for a recall. - Twrguy

Took my 22 Yukon in for a recall. No service lights were on when I took it to Winters GMC. They did the L87 recall checks and somehow the knock sensor wires came out of the housing. Now I owe them $350 to fix my vehicle. I’m sure the wires were damaged by the mechanic. Don’t worry I pay for your mistake. Thanks Jim Winters!