182 Michigan Chevrolet Service Centers

Splash shield was dragging on the road and we had 200 - Tom

Splash shield was dragging on the road and we had 200 more miles to drive. Ryan put it up on the hoist immediately, put some new clips on and we were on our way in under 15 minutes. They really saved the day for us on our long trip. Didn’t even charge us. Thank you Ryan!

Bought a 2016 Jeep Patriot about 2 years ago from these - Andrew Morris

Bought a 2016 Jeep Patriot about 2 years ago from these guys for my wife who hardly drives. We took it in with in 6 months for transmission issues. We had bought the extended service contract aka warranty. I was told that it needed a transmission and the the warranty company would only pay for a used one and that they were the ones who ordered it (turns out that was a lie) The first transmission came in with something broken so they had to get another transmission. We waited several weeks and it finally was "fixed" the transmission made a rattling noise but went down the road at-least for a few weeks..... Then we had to take it back in because it would no longer go down the road. Again replaced the used transmission with another.. Again did not last more than a few hundred miles. Then Schafer subs it out to Team Hodges to fix, again with a used transmissions, I waited very calmly for this to be fixed. Over a year later my Jeep still is not fixed and now the company that Schafer bought my used trans from no longer wants to warranty the trans... So Team Hodges makes another claim under my warranty for another used trans mission again it made it less than 5 miles before I had to take it back to Schafer. Then I get a phone call saying that I have used up all my warranty and that they might be able to get the transmission covered but I will have to pay all labor out of pocket now, I said I am not paying out of pocket for something that should have been fixed under warranty. I was told that my Jeep was in the parking lot ready for pick up but it still isn't driving right and when they (Schafer's own people) drove it back it lost power and the trans acted up on them. I now have a Jeep I am forced to make payments on that I can't drive that I paid extra for the extended warranty that was basically useless. But hey you guys were able to get my heated seats working...... I have contacted the dealer a few times trying to reach a manager and have left voicemails and even sent a message today to be contacted through the website and nothing. In total they had my Jeep for over half the time that I have owned it for repairs. I bought this dang thing with around 73k and it sits in my driveway with roughly 78k. Mind you I was never once offered to pay extra for a new transmission nor was a new transmission price even offered as an option to the warranty company. They used over $12k on my warranty to fix this transmission that still doesn't work. Do the right thing here and either buy it back or pay to have a new transmission put in it! Don't blame Hodges for all this or tell me to take this up with them I didn't take it there to be fixed I brought it back where I bought it from. I have also contacted the Michigan SOS and filed a complaint. I forgot to add when I asked the service department why they didn’t just put in a new transmission after the first couple I was told that they couldn’t find any. I then actually went online for 2 minutes and found a new one and actually sent the link in a text message to your service department. And yes I still have the text messages. Also the service department already tried to get you to buy this back and left the notes on my last copy of paperwork on how much a new transmission was and what the buy back price would be. I have not posted those publicly yet…..

Stopped in due to engine light coming on while I was - Sheryl

Stopped in due to engine light coming on while I was temporarily in town caring for sick family member. Melissa quickly checked the code and gave me information needed to feel safe driving home to the other side of the state. Also, Kyle at the quick lube was efficient and friendly, as well! Was extremely pleased with this dealership’s attentive customer service!

Excellent service Jordan took care of my Jaguar and got - cpalmer01

Excellent service Jordan took care of my Jaguar and got me back on the road!

I always feel at ease when I work with Don Riley and his... - wojosa

I always feel at ease when I work with Don Riley and his staff to repair my Saturn. They are honest and fully explain what must be done. The waiting room is very comfortable and the staff extremely friendky and helpful. I would recommend Suburban of West Michigan to anyone needing car repairs, tires, or looking for a used car. Sue Wojciechowski-Grand Rapids, Michigan

Tina did a great job getting my car in and out with - Jknee2005

Tina did a great job getting my car in and out with everything it need to be done

Treated like family in an hour of need - pogue

We were on our way to Traverse City from Chicago when our Oldsmobile broke down. Despite all of the expense and inconvenience of needing a major repair miles from home, Julian in the service department helped us tremendously. I feared we might be treated as second-class customers because we had an old car and were dumped by fate at their doorstep, but Julian treated us like family. Although there were hiccups getting back on our way, the stressful circumstances were mitigated by Greg Murray handling our after-hours phone call. They stood behind their work 100% when we were essentially helpless and stranded. Julian made it possible for us to save what we could of our trip, and took care of all of our follow-up phone calls and questions. These guys really went above and beyond and have earned my loyalty. Someday, if we are in the market to buy a new car, we are going to drive to Hudsonville from Chicago to do so.

Service after the sale means everything to me! - Terry Schollmeier

Service after the sale means everything to me!! With this expectation, Tyler Automotive exceeded my expectations and I give them a 5* rating!!!

Minor issues but received great service. - MarkJ

Had a minor issue during the cold spell which I had truck taken in to review. Team at Wally Edgar. checked on open recalls--fixed, checked past work done. Adjusted and verified fix. Took care of minor issue and found some other minor items and Added air in tires as they lost some pressure in the cold. Marc called me 4 times to give me an update to make sure I knew how it was going and when I would get my car back. Marc even gave me the option as all items were not complete but said I could pick & schedule another day to bring back or it would be another day to completely fix. Overall very happy with the team I worked with on this visit.

I was super please with the staff at Young Chevrolet! - jcbdhv2

I was super please with the staff at Young Chevrolet! I'm up working from another state in the great state of Pure Michigan! I needed a window regulator and a replaced key fob. The staff welcomed my graciously and took me right in. They solved my problems very promptly! The charges were extremely fair, and I would recommend anyone and everyone to do business with Young Chevrolet in Ionian, Michigan! Wishing everyone the best! Thank you very much, Jeffrey C. Bulsa