Very helpful. - FJSJR55
Very helpful when I called service tech. When I came in for service they met or exceeded all my expectations. Even the parts Dept. Was helpful and expedient.
Top Reviewed Service Specialists At This Dealership
Express Service Team Lead
Service Department Rocks! - tinayoung
Considering my car sat at another dealership due to my motor being locked up for 3 weeks without being looked at or anything, my level of frustration had reached its max. On a whim i called Feldman and explained my situation. My car was picked up from the other dealership and sent there. Within a couple of hours they called me with the diagnosis and plan. Fortunately, for me what happened fell under a recall and Hyundai was responsible for costs. The Feldman service department was able to install a new motor and job complete in 5 days when the other dealership couldnt do in 3 weeks. Hands down this service department is the best! They were easy to work with, very friendly and extremely helpful. I have recommended them to all i talk to and will continue to! Thanks for everything you did!!
Excellent Service - Pat
Have used the dealership for the oil changes etc and they honor the warranty and do GREAT Work. Cost Effective, no waiting. Plus the people are so friendly as well as knowledgeable.
Hyundai service has been excellent and competitively priced - Rich
Purchased a Hyundai Tucson in 2016. The 2 years of service at Elhart Hyundai has been first class and competitively priced. Everyone I have dealt with fits the model - "Elhart Cares - be nice". I just had new tires installed and I was pleasantly surprised to get an installed price that was a little lower than the tire stores and it includes free rotations.
The primary reason for writing a review is to acknowledge the positive change in dealer service experience. There has been no push for unscheduled services. Up to this Elhart Hyundai experience, when getting service at a dealer, I was hassled for pricy service suggestions that were not required or not at the recommended service interval. Rather than dealing with it I switched to a local auto shop. That has changed at least at Elhart. Note: I did have Pontiac service experience at Elhart Pontiac 10+ years ago which was similar/typical of the hassles experienced at other dealers - glad to see it change.
The best service ever! - Calvin123
I have bought 4 new vehicles here and I would never consider buying from any other dealership. The people and service can’t be beat. Thanks Fernileus 👍
Professional and thorough - Briguy82
It was obvious that they were shorthanded in the service dept. but Chris just took it in stride. I felt like he made me a priority and he made every effort to compensate for my bad experience with a different dealerships service dept.. I was hesitant coming there but Chris and the mechanic that worked on my car earned my confidence and future business. Thank you Chris.
Exotics - David K
I had Steve’s work on my Lamborghini Murcilago and they did a fine job and a lot less than the dealership would have charged but besides that they kept me well informed ! I just brought them my Mclaren 650 s and they did an outstanding job ! All the employees are top notch and well educated to take on these projects . And my man Steven up front the best and I’ve had a lot of cars and custom cars but he ranks at the top !! Well done all David Karpelenia
Safety first - Tucker 09
Katie always makes sure your vechile is safe and kids are comfortable . Everyone walks by with smiles and friendly. We will definitely be back to get service
Service department - Johnkim
Service department is adequate. Management able to respond quickly, and resolve problems.
Would advise to keep good records of documentation and receipts for your charged services.
Will lie to make a sale - kim
Terrible dealership. I purchased a car from Glassman Kia and was told by the manager I would receive my first oil change free. When I went in to receive this oil change I was told that isn't something they do and then the employee tried to convince me to pay $119. She then told me that I must have confused this with another dealership. I will never go to Glassman Kia for a new vehicle or for service on my current vehicle because I refuse to give my business to rude liars.
Quality mechanics - LaurieB
Tim Lucas recently worked on my vehicle. He took the time to explain what needed to be done and got me on my way in a very reasonable time. I will continue to ask for Tim in the future for repairs or maintenance.
Charging more for a oil change for no reason - Trxrider
They are charging me more for a oil change for no reason. I bring in my own oil and they are charging me synthetic oil change even though I bring in my own oil and it’s conventional. The price just went up I have been during them for a while. But never again!!!
No customer loyalty rewards - if you don't ask for them!!!! - BKR8297
On 7-27-2017. I took my 2007 Hyundai Santa Fe in for service to replace both fuel level sensors. I was shocked to find out it costs me $ 711.17 to have them replaced. I paid it anyway!!! I couldn't drop it off at another local repair shop, whom I trust very much, because I couldn't get a ride back to work. The labor costs at any dealership are horrendous to pay for!!! I think Bill Marsh has the highest per hour labor cost rates in Traverse City, MI. After the repairs were done, I talked to the service manager Brad Denoyer in regards to their Bill Marsh customer rewards program and asked him do they still have it?? He said "yes" and I asked him....why didn't someone tell him how much reward credit available to this $ 711.17 bill?? After a lot of ....hemming and hawing around....they gave me $ 100.00 refunded back off that bill. I couldn't believe I had to plea with him for this customer loyalty reward credit. I've been a loyal customer of Bill Marsh for the last 15 years. I tell you, the ole man "Bill Marsh" wouldn't tolerate this kind of treatment to his customers!! And to top it all off, before I drove off with my car, I noticed my back seat floors were not vacuumed up when they finished reinstalling the back seat that was required to be removed for this service repair!! Jamie Marsh....should advise his Service Managers to provide "better" customer service if he wants to maintain customer loyalty!!!
Service department is worthless! - Mr.never again
Took my Santa Fe to Betten Hyundai service department for diagnosis of front end noise. Told them car had been repaired from accident a year previous. Asked them to check front axles which were replaced after the accident. They told me nothing wrong with them but the collision shop that repaired the accident damage had replaced the axles. I returned my car to the collision place and told them I personally found a problem with the front axles and told them what to look for. They again replaced the front axles and wheel bearings. Told the service department about that and they refused to refund me any money for their sham diagnosis. Will never go here again!
4 hours for a tire change - Jimbob92
I spent 4 hours there for a tire change. Then the person a at checkout didn't take my card information down right, and so they called me at my work angry at ME! She never did admit her mistake, but when she entered it again it went through. If you like soap operas it is a fantastic waiting room to sit in and watch them for 4 hours while you're waiting for the simplest of services.
Don't leave - DanChampion
I found out the hard way that they have a policy that if you leave the building while they are repairing your car, they stop and put you to the back of the line.
I was there yesterday for my 10:00 am appointment that I was told would take a couple of hours. At 11:00 they came out and gave me a quote. I ok'd the repair and again they told me a couple of hours. I agreed and said I would grab some lunch. I was back within the hour, and proceed to read a book and wait. Two more hours pass, then the girl comes out and tells me they are almost done with my backup camera installation (I hadn't asked for one). I told her she had the wrong guy.
At 3:00 she came out (now 4 hours) and told me that because I left the building, she pulled the mechanic off my car as 'waiters'take precedence. They won't be able to get my car done today. I had to drive one of their cars home and take more time off the next day when they got it done. She made apologies, but blamed me for leaving. I was only gone for 45 minutes. Bad customer service.
Maple Hill Auto Group