No customer loyalty rewards - if you don't ask for them!!!! - BKR8297
On 7-27-2017. I took my 2007 Hyundai Santa Fe in for service to replace both fuel level sensors. I was shocked to find out it costs me $ 711.17 to have them replaced. I paid it anyway!!! I couldn't drop it off at another local repair shop, whom I trust very much, because I couldn't get a ride back to work. The labor costs at any dealership are horrendous to pay for!!! I think Bill Marsh has the highest per hour labor cost rates in Traverse City, MI. After the repairs were done, I talked to the service manager Brad Denoyer in regards to their Bill Marsh customer rewards program and asked him do they still have it?? He said "yes" and I asked him....why didn't someone tell him how much reward credit available to this $ 711.17 bill?? After a lot of ....hemming and hawing around....they gave me $ 100.00 refunded back off that bill. I couldn't believe I had to plea with him for this customer loyalty reward credit. I've been a loyal customer of Bill Marsh for the last 15 years. I tell you, the ole man "Bill Marsh" wouldn't tolerate this kind of treatment to his customers!! And to top it all off, before I drove off with my car, I noticed my back seat floors were not vacuumed up when they finished reinstalling the back seat that was required to be removed for this service repair!! Jamie Marsh....should advise his Service Managers to provide "better" customer service if he wants to maintain customer loyalty!!!
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