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I always have a great experience here. I drive over a... - AMBOLYN80
I always have a great experience here. I drive over a half hour just to come get my vehicle serviced at this location. I trust them & know they are doing good work.
Top Reviewed Service Specialists At This Dealership
Nissan Kia Service Advisor
GMC Hyundai Genesis Service Advisor
It’s always a great experience at Maple Hill auto. They... - marciamillard624
It’s always a great experience at Maple Hill auto. They are always prompt getting me in and getting the job done. Wait time is usually shorter than expected. I get in and get out quickly, yet they always take time to listen and answer my questions.
Subaru and Volvo Service Advisor
Audi Service Specialist
I love the people and the process. The service was quick... - thalesetriplett
I love the people and the process. The service was quick and very precise. The people were very courteous and informative. We didn’t have refreshments.
Lisa Rigney - Service Manager is the BEST:) - lruden3
Scheduled a service check-up online. Service Manager Lisa Rigney wrote up requested services, educating me on a few things car needed based on mileage - was not pushy, chose to have services requested, coupon honored, highly recommend.
I recently took my new Palisade in for its first oil... - alpelgus
I recently took my new Palisade in for its first oil change. Andrew Gross was my service consultant, and was very pleasant to deal with. He answered all my questions, and made sure I was informed about all the options the dealership offered as far as service was concerned. The service was performed within the time frame I was told it would take.
Service at signatures was quick and efficient. The... - rumrose22
Service at signatures was quick and efficient. The service department was courteous. The only thing I was alittle upset about was this is the second time after I get an oil change that 3 days later I receive a coupon in the mail .which is only good for that month. It would be nice to be able to save some money on a synthetic oil change
I guess this is the first negative review. My daughter... - Upset
I guess this is the first negative review. My daughter bought a car from here and it is having an issue. In the last 6 weeks or so it is having an engine issue. It has to go in for a forth time for the exact same thing. Shep get it back when they have had it 4 to 5 each time. They tell her it is fixed, then in a few days to a week it starts again. Each time they say it is something different. they cannot figure it out and give he a run around. They won't let you talk to anyone higher than the service manager.
We took our Elantra in for an engine knock. They said it... - ltv
We took our Elantra in for an engine knock. They said it was in the top of the engine and replaced the entire top end. When we picked it up, it was still doing the same thing. I had told them about a known issue with that particular engine and they chose not to listen. Got the car home and saw that the oil had been way overfilled, presumably to try and hide the knocking sound. Took the car back a couple days later and they said a knock was normal. I asked why it hadn't knocked before 75,000 miles and they had no answer. They refused to look at the engine any further. Took the car to another Hyundai dealer who diagnosed the problem as the identical thing I told Randy Wise. They replaced the entire engine at no charge and also told me about a class action lawsuit that would reimburse me for the seized engine in my Sonata, which Randy Wise had replaced and charged me almost $5000.
not good wont stand behind yheir product after you by it - badger
have a 2017 Tucson nice car but it started to use oil at over 1 quart in a thousand miles the had to do a oil test had to do 3 of them bring it in every 1000 miles the last one was done over a month ago and still haven't heard what they are going to do about it then the conveter plug up so that's were all the oil was going but being that it was 4000 mile past that part of the warrenty they wouldn't cover it even though it was probley caused by the oil problem it is having the car is only 2 years old said to call coustermer service to see if they might pay for it when called they said the dealer was suppose to call about it the dealer said that we could pay to get it fixed and they would reemburse theuy said they don't do that had to rent a car why they didn't have a loaner is a question I have so would I buy a Hyundai again not at that dealer or any one that is apart of betten baker
Deandre is the best! Best customer service, got me in and... - Melwilhelm1991
Deandre is the best! Best customer service, got me in and out with a great deal! Always go in and ask for Deandre!!!!!!!
No customer loyalty rewards - if you don't ask for them!!!! - BKR8297
On 7-27-2017. I took my 2007 Hyundai Santa Fe in for service to replace both fuel level sensors. I was shocked to find out it costs me $ 711.17 to have them replaced. I paid it anyway!!! I couldn't drop it off at another local repair shop, whom I trust very much, because I couldn't get a ride back to work. The labor costs at any dealership are horrendous to pay for!!! I think Bill Marsh has the highest per hour labor cost rates in Traverse City, MI. After the repairs were done, I talked to the service manager Brad Denoyer in regards to their Bill Marsh customer rewards program and asked him do they still have it?? He said "yes" and I asked him....why didn't someone tell him how much reward credit available to this $ 711.17 bill?? After a lot of ....hemming and hawing around....they gave me $ 100.00 refunded back off that bill. I couldn't believe I had to plea with him for this customer loyalty reward credit. I've been a loyal customer of Bill Marsh for the last 15 years. I tell you, the ole man "Bill Marsh" wouldn't tolerate this kind of treatment to his customers!! And to top it all off, before I drove off with my car, I noticed my back seat floors were not vacuumed up when they finished reinstalling the back seat that was required to be removed for this service repair!! Jamie Marsh....should advise his Service Managers to provide "better" customer service if he wants to maintain customer loyalty!!!
The best service ever! - Calvin123
I have bought 4 new vehicles here and I would never consider buying from any other dealership. The people and service can’t be beat. Thanks Fernileus 👍
4 hours for a tire change - Jimbob92
I spent 4 hours there for a tire change. Then the person a at checkout didn't take my card information down right, and so they called me at my work angry at ME! She never did admit her mistake, but when she entered it again it went through. If you like soap operas it is a fantastic waiting room to sit in and watch them for 4 hours while you're waiting for the simplest of services.
Don't leave - DanChampion
I found out the hard way that they have a policy that if you leave the building while they are repairing your car, they stop and put you to the back of the line.
I was there yesterday for my 10:00 am appointment that I was told would take a couple of hours. At 11:00 they came out and gave me a quote. I ok'd the repair and again they told me a couple of hours. I agreed and said I would grab some lunch. I was back within the hour, and proceed to read a book and wait. Two more hours pass, then the girl comes out and tells me they are almost done with my backup camera installation (I hadn't asked for one). I told her she had the wrong guy.
At 3:00 she came out (now 4 hours) and told me that because I left the building, she pulled the mechanic off my car as 'waiters'take precedence. They won't be able to get my car done today. I had to drive one of their cars home and take more time off the next day when they got it done. She made apologies, but blamed me for leaving. I was only gone for 45 minutes. Bad customer service.
Safety first - Tucker 09
Katie always makes sure your vechile is safe and kids are comfortable . Everyone walks by with smiles and friendly. We will definitely be back to get service
Service department - Johnkim
Service department is adequate. Management able to respond quickly, and resolve problems.
Would advise to keep good records of documentation and receipts for your charged services.
Elhart Automotive Campus
Maple Hill Auto Group
Service Assistant Manager
Express Service Team Lead
Service Advisor/Warranty Administrator