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Departments don't communicate with each other - Builtjeep
Call center will tell you anything to get you to the lot. I was interested in a custom Built Jeep. Was told it was available then not and then was. I said I was interested and a cash buyer. I followed up a couple days later was told, yes it is available. Asked for that to be verified before I made the ride there. They came back assuring me it was. When I got there the Sales reps told me that it wasn't and the e mail that I got from Alexis(I thought was sales) was the call center and that no one had checked with them on the availability of the Jeep. So dropping everything on a Saturday to make the deal was a waste of my time/day.