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Chris Humphres was awesome ,easy going , answered all my... - couldntthinkof1male
Chris Humphres was awesome ,easy going , answered all my questions , I will definitely send anyone to him ! Great guy great salesman will be back to get my next car with him
My concern was immediately addressed and I was completely... - kayakcarl
My concern was immediately addressed and I was completely satisfied with the result. I felt they made every effort to be fair and accomodating. I do not think that many of the dealers would have tried so hard to satisfy my concern.
UNTRUSTWORTHY - jsdoty
Bought a used vehicle from Butch Oustalet in Gulfport. First off, we have tried to buy 2 other vehicles from them in the past and found them to be arrogant, unhelpful and unwillingly to negotiate. We did not buy from them then, and should not have bought from them the third time either!! When we went to buy our current vehicle, they were the same way, but it was a vehicle my husband really wanted so we wound up paying asking price.
When we test drove it we were only allowed to go straight down airport rd. and back because it was missing a lug nut (which they put on that afternoon). We noticed upon initial inspection that the edge of the roof was bubbling, and there was a cigarette burn on the driver seat, which we were guaranteed they would fix before that evening (because they had people on site that could do those repairs) when we returned to sign papers. We returned that evening (in the dark it looked as though the roof was repaired), was told they would fix the burn hole the next day, signed papers, and drove home. Upon driving it home we noticed the steering wheel was crooked and something was very wrong with the steering and handling of the vehicle! We checked out the problem when we arrived home and discovered it was missing parts needed for the lift that was put on! The next morning before returning to have the hole fixed, I noticed that the "fix" that was done to the roof was to cut the bubbles off and put black tape over the spots!! When I drove to the dealer to have the hole repaired I was told the person that does that work was off sight and it would take more time to fix that issue. I showed them the horrible "fix" for the roof and was told " Yeah, we were going to send if off to get fixed, but thought we would try that, we will send it off to have it fixed properly") I explained the steering and handling problem we experienced and asked them to put the missing parts on and align it because driving the vehicle was dangerous.
So longer story shortened..... a month later......
The hole is still in the seat. A piece that was missing from the lift was put on but the upper and lower ball joints on both sides need to be replaced. The control arms need to be replaced. The inferior springs that were put on need to be replaced. The steering wheel still rides crooked. The roof is still the same. After calling EVERYDAY for two weeks and talking to the salesperson, used car sales manager, sales manager, service people, we were lied to then shuffled around then avoided. They did not honor anything or even offer to pay for repairs. We were quoted over $3000 to fix the repairs needed from other sources.
PLEASE do not go there to purchase your vehicle!
Beware of price u see on website - MX-5 Bad Taste
I bought a MX-5 (2016) in Sept of 2015. I had watched the development of the new MX for a while and by the time the 2016’s hit the market, I had to have one. When the sale-rep called and said they had come in, I came immediately…ready to buy. A test drive only proved that I was set. I retired back in February, closing a family retail business of 98 years, the last 45 operated by me. Greeting the public, selling to the public is an art form, I’m convinced. The sales rep was nice and the finance manager was very helpful. The MX-5 in red is a show stopper, people constantly ask me where I got it and then, naturally they ask what kind of deal did I get? That’s when I tell them that in all my years of buying a vehicle, this was the worst deal ever. I enjoy the MX-5, it’s fun, the grandkids love for me to take them for a ride but I must tell you that I can’t get the deal out of my mind. I was expecting at least a token discount off the sticker and yet, the dealership added $1000 to it. I know I had the option to leave. I know that it was a new model. I know…… My wife says sell it, she was tired of hearing about it. Whenever one of their commercials come on tv about the best deal, well I guess it was not for me. I’m embarrassed that I let my desire outrun my common sense. I would suggest that they at least put that “extra charge” on the sticker under something else other than “Market Demand” which really means….we are adding that just because we can. At least it might not haunt someone like me if it’s hidden somewhere! I ask, why should I go back to do more business with them?