7 Mississippi Mercury Dealers

When I say this has been the best experience, I mean just - NICK0166

When I say this has been the best experience, I mean just that! When my daughter's truck was totaled, we went back to the same dealership and had not the best experience, what a difference 2 years made! So she decided to look at different vehicles and different dealerships. We literally ran the gamut in a three-hour circle from our home checking out different vehicles and dealerships. Walt Massey was the ONLY one that gave us a number for the vehicle out the door, and STUCK with that number, who were willing to sit down and discuss finance options after we had reached that out-the-door number, who found extra cash discounts, for us thru Ford (WITHOUT changing that out the door price), and who treated us like buyers, not illiterate women. It was refreshing to have a female sales person, to get treated like adults, and to walk away with the truck my daughter wanted, equipped the way SHE wanted, at a price below msrp and that made everyone happy! The experience left us wanting to share about this dealership (and we've sent 4 people that way already!)! We can't recommend Walt Massey enough!

Went in for my second oil change service lady was - jimturner02

Went in for my second oil change service lady was pleasant . Service was quick.thanks

I was very pleased with service department. - James

I was very pleased with service department. They were very friendly & helpful. Explained what they were doing completely.

I purchased an F-250. - mstaxlawyer

I purchased an F-250. The process was streamlined. They walked me through the vehicle step by step. A+.

Awful in every way. I brought my car here for a... - Liza Jo

Awful in every way. I brought my car here for a transmission fix. To note: I made sure they were aware I had a transmission issue and they swore they were fully capable of fixing it. A full 2 weeks come and go, and all they did was stare at it for 2 minutes and charge me $136. They did not do anything. I paid them over a hundred dollars so they could look at it, sip a beer, and walk away. When I tried talking to them, all they said was they can't fix it, and I'll have to take it elsewhere. Terrible service.

Dissatisfied with service department - bm39459

Laurel Ford service department has the car we bought 5 months ago in their shop for the fourth time with the same problem (6th time it's been in a shop since buying 5 months ago) They either don't know what they are doing or they don't want to fix it. Either way, our experience with this has been horrible. The car has been there 7 days right now, it is Friday and they say they may have it fixed by Tuesday of next week because the fuel pump has not come in. I have NO IDEA why they did not ship it overnight! That is 11 days it will be in their shop, if it is even fixed then. Very unacceptable! Ford Motor Co will not stand behind their brand either. Customer service is a joke!

Sold me a lemon they done work on and refuse any help - Madkingranch2012

Bought a 2012 king ranch from premier in October 2017 they refused to give me any history on the truck .. Had to replace the crankshaft seal they put in it along with the fuel rail which found out after purchase truck been towed 7 times since purchase ... Stan grunnels told me in July after the truck quit that if I towed it from Florida to there shop he would trade me out of it ... Got it to him and he once again refuse to offer any help other than it was not his problem and he wasn't gonna touch the truck again .... Still owe 26 k on the truck had to buy another truck to travel for work now we are having to pay for both vehicles ... At this point the only help i want from them is to buy the lemon they sold me back or pay to have the engine repaured in it and I will continue to pay for it .... Just a lol help Stan wasn't asking for a full refund by any means . we have only put 22k miles on this truck .it had been towed 7 times ... In 10 months ....