friendly, quick service and reasonable priced - Paula48
I have done business with Starkville Ford for many years-- 20 or more. They are always friendly, easy to make appointments and do good work!. I know most of the employees by name and they know ours. We appreciate the quality and timeliness of the work done. i highly recommend them for Sales and Service. They have excellent inventory both new and used and very good sales people!
Oil Changes - rhondac
Bought New Toyota Camry 2018 beginning of year, which included Oil change and Car Care package. Your staff in the service department are great! Assistance is quick and knowledgeable.
TSB repair on my Shelby GT350 - Mustangr
The service department at Butch Ostelet in Gulfport is a very good service department. There was a TSB on my Shelby GT350 that needed doing. Adam took my car in service and treated it like it was his own. He kept me notified of progress of the repair by a new text message and email system at the dealership. I really like that system. It worked great! The TSB was done to my satisfaction and the car returned to me in a timely manner. I will be be bringing my other fords here for service. I will also recommend them to anyone that questions where to take their car for service. I did not purchase my car from Butch Ostelet as I was living 60 miles away at that time. Now that I live close to Butch Ostelet, I see no reason to drive 60 miles to the selling dealer when great service like that at Butch Ostelet is so close.
Dissatisfied with service department - bm39459
Laurel Ford service department has the car we bought 5 months ago in their shop for the fourth time with the same problem (6th time it's been in a shop since buying 5 months ago) They either don't know what they are doing or they don't want to fix it. Either way, our experience with this has been horrible. The car has been there 7 days right now, it is Friday and they say they may have it fixed by Tuesday of next week because the fuel pump has not come in. I have NO IDEA why they did not ship it overnight! That is 11 days it will be in their shop, if it is even fixed then. Very unacceptable! Ford Motor Co will not stand behind their brand either. Customer service is a joke!
Terrible service dept. and no customer loyality - Kaiser
I have bought a bunch of vehicles from this dealership even though the service dept is terrible. I am having alot of trouble out of my last purchase and the dealership has been giving me the run around about fixing the situation. The management doesnt realize they will not only lose my business but they will also lose several other customers who go to the dealership because of me.
Sold me a lemon they done work on and refuse any help - Madkingranch2012
Bought a 2012 king ranch from premier in October 2017 they refused to give me any history on the truck .. Had to replace the crankshaft seal they put in it along with the fuel rail which found out after purchase truck been towed 7 times since purchase ... Stan grunnels told me in July after the truck quit that if I towed it from Florida to there shop he would trade me out of it ... Got it to him and he once again refuse to offer any help other than it was not his problem and he wasn't gonna touch the truck again .... Still owe 26 k on the truck had to buy another truck to travel for work now we are having to pay for both vehicles ... At this point the only help i want from them is to buy the lemon they sold me back or pay to have the engine repaured in it and I will continue to pay for it .... Just a lol help Stan wasn't asking for a full refund by any means . we have only put 22k miles on this truck .it had been towed 7 times ... In 10 months ....
Best car buying experience! - jfkntz
Chris Gann, Hunter Ogden, Cody Wagner and the whole Natchez Ford team made this the best car buying experience I've ever had! Not only was it fast and completely painless they were able to work around my crazy schedule and beat the pants off of local and out of town competition by THOUSANDS!
You definitely earned my business and families business for life. Thank you again!
An Excellent Dealership! - Renee Rates
In May of 2016 I had to make an emergency stop at their service center because the bumper cover on my Ford Fusion detached on the interstate. At the time, my mother and I were driving across country to Nevada, and it's a blessing that this dealership was conveniently located right off the interstate. As I drove into the service station, I was greeted very warmly by the service repair technician, as well as the sales agent, Mr. Ray Adams, who took very good care of the proceedings on my vehicle repairs. Mr. Adams went above and beyond his professional duties as a sales agent, as he offered us water, and made us feel right at home. Not to mention, the maintenance work was of no charges to me.
Thank you for being such a caring, professional, and wonderful team!