It was great! - Pamela70
I had a great experience here. Sean was great he did not pressure me at all. All the people were very nice and helpful. I will be back!
Dissatisfied with service department - bm39459
Laurel Ford service department has the car we bought 5 months ago in their shop for the fourth time with the same problem (6th time it's been in a shop since buying 5 months ago) They either don't know what they are doing or they don't want to fix it. Either way, our experience with this has been horrible. The car has been there 7 days right now, it is Friday and they say they may have it fixed by Tuesday of next week because the fuel pump has not come in. I have NO IDEA why they did not ship it overnight! That is 11 days it will be in their shop, if it is even fixed then. Very unacceptable! Ford Motor Co will not stand behind their brand either. Customer service is a joke!
No complaints at all! Everyone goes above and beyond! - TylerPatin21
I have purchased 2 new cars from "The Preacher" and just purchased my 3rd new car from Louis today. "The Preacher" was able to help me finance my first new car 3 years ago before I had any credit when no one else could. 3 years later Butch Oustalet still has amazing service! Louis and Gary handled all the paper work while I was at work and Louis even stayed till closing to make sure I was taken care of and will be dropping my new car off at my job tomorrow. I will continue to use Butch Oustalet and would higly recommend!
Terrible service dept. and no customer loyality - Kaiser
I have bought a bunch of vehicles from this dealership even though the service dept is terrible. I am having alot of trouble out of my last purchase and the dealership has been giving me the run around about fixing the situation. The management doesnt realize they will not only lose my business but they will also lose several other customers who go to the dealership because of me.
Sold me a lemon they done work on and refuse any help - Madkingranch2012
Bought a 2012 king ranch from premier in October 2017 they refused to give me any history on the truck .. Had to replace the crankshaft seal they put in it along with the fuel rail which found out after purchase truck been towed 7 times since purchase ... Stan grunnels told me in July after the truck quit that if I towed it from Florida to there shop he would trade me out of it ... Got it to him and he once again refuse to offer any help other than it was not his problem and he wasn't gonna touch the truck again .... Still owe 26 k on the truck had to buy another truck to travel for work now we are having to pay for both vehicles ... At this point the only help i want from them is to buy the lemon they sold me back or pay to have the engine repaured in it and I will continue to pay for it .... Just a lol help Stan wasn't asking for a full refund by any means . we have only put 22k miles on this truck .it had been towed 7 times ... In 10 months ....
Best car buying experience! - jfkntz
Chris Gann, Hunter Ogden, Cody Wagner and the whole Natchez Ford team made this the best car buying experience I've ever had! Not only was it fast and completely painless they were able to work around my crazy schedule and beat the pants off of local and out of town competition by THOUSANDS!
You definitely earned my business and families business for life. Thank you again!
An Excellent Dealership! - Renee Rates
In May of 2016 I had to make an emergency stop at their service center because the bumper cover on my Ford Fusion detached on the interstate. At the time, my mother and I were driving across country to Nevada, and it's a blessing that this dealership was conveniently located right off the interstate. As I drove into the service station, I was greeted very warmly by the service repair technician, as well as the sales agent, Mr. Ray Adams, who took very good care of the proceedings on my vehicle repairs. Mr. Adams went above and beyond his professional duties as a sales agent, as he offered us water, and made us feel right at home. Not to mention, the maintenance work was of no charges to me.
Thank you for being such a caring, professional, and wonderful team!