The works - John
Thanks service department you always go above and beyond when servicing my F150 the multi point check saves me a lot of time making sure every thing is good and that's why I don't have no trouble down the road with no surprise mishaps like you see so often on the highways.
Great Experience - Brian_T
Awesome car buying experience! Purchased a 2013 Ford Escape with only 21000 miles and couldn't be happier. My sales person, Mark, was very helpful and absolutely no pressure or hassles. I've bought alot cars in my life and have gotta say this was by FAR my most enjoyable time. I would highly recommend Campbell Ford to anyone who just wants a great deal on the first go around, and no games or haggling. Very good people!
Great guys and easy to deal with - Girl who knows what she wants!
This was no pressure experience. I knew what I wanted, asked them the history on it and they told me everything I needed to know and when down to purcahse the car with not one issue. Couldn't have been easier!
Best car buying experience ever - Richard
I have dealt with several car dealerships over the years, and this by far was the best experience I have ever had. In the past it has taken so long to complete the process. Our experience with Republic Ford was so seamless with no Hoops to jump through it was almost as if they just gave us the truck. They renewed my faith in car salesmanship, and I would recommend them to anybody.
Great experience - djatb125
Just bought my fourth new vehicle at Sam Scism and will never go anywhere else. Great service, great trade in price, great experience! Very satisfied
2016 Ford Taurus - Explorer2
Went to look at 3 2016 Ford Taurus's on the lot. I looked on both Cars.com and their website. The prices on 2 of the cars were around 20,335 and the 3rd one was 23,500. Went to the dealership to look at them, 1st they had to jump start the car that I wanted to drive. Once I decided on the car, we went inside to work out the deal After coming back, the price of the car went up $6000.00. I showed him the website and cars.com pricing and the salesman told me that there is no way they are going to sell those cars for that price. I showed him the same car at Shawnee Mission Ford with the same pricing on it and the excuse I got was that the person working on the website, placed the wrong prices on most of the cars. (if this was true, then why didn't you go fix the problems. This car I was looking at was the same price for 30 days). I then called back later and spoke with a sales person, who stated that the prices where correct on the internet. So this is a great bait and switch, if I ever seen one. So if you find a car with a good price, don't believe it. Can't buy it for that.
Thank you! - Sld
We pulled into the Ford Groves dealership this morning after discontinuing our 1000+ mile trip when a recently repaired wheel bearing just “didn’t feel right”.
Phillip got the car right up on the rack after assessing with one pull on the tire that indeed something was wrong. he and another technician fixed the wheel before we could even finish a cup of coffee in the waiting room.
Poor customer care! - Myreview
Why would you sell a vehicle that you, the dealership, alter that will not pass a state inspection. Then when the customer confront you then you tell them to leave.
I love the MKX that we purchased. I was very impressed... - jantayl
I love the MKX that we purchased. I was very impressed with the New Owner evening that introduce their staff and explained a lot about my vehicle.
I went to Gregg Smith Ford for an "Invitation... - jwil40
I went to Gregg Smith Ford for an "Invitation Only" sale on used cars and trucks. I decided that I would like to purchase a new F-150 2006 model truck based on the current rebate in order to help pay off a 2001 Explorer in which I was upside down on. I received pre-approval on my financing and was convinced by my salesman "Jason" that the only Ford truck I could get into was a "XLT" Supercab so I pursued the purchase until closing time at which time I was handed the keys and told to drive the vehicle home with me and fax them financial verification the next day in order to complete the sale. I sent the papers at 0800 the following morning.
Around 0900 my phone rang and the salesman informed me that I needed to return the truck immediately because Gregg Smith was angry that a new truck went out overnight and according to the salesman, the GM was "chewed out" for violating Gregg Smith's policies on new truck's not being allowed to go home with the customer until after all contracts were signed and the deal was complete. I told the salesman that I was at home alone with 3 small children and that I couldnt possibly return the truck until the following morning or later on that afternoon. I was put on the phone with the GM who couldnt care less what I had to say as his primary concern was the immediate return of the truck and the pain from his early morning ass chewing ceremony. I informed the GM that if I returned the truck to Gregg Smiths Ford, I would have no reason to return to complete the purchase as I live only 5 minutes from Warrensburg Ford and 40 minutes from Gregg Smith. I was basically informed to return the truck ASAP and if I didnt return, so what. I complied immediately. I went in to speak with the General Manager who listened to me for 3 minutes before deciding to tell me as he was standing up from behind his desk that he would not show me any of the numbers associated with our deal ( I told him that I didnt even know how much I was paying for the new truck yet or how much they were paying for my trade in) and that he needed to go test drive a potential trade in so he could make some money!!! He walked out on me leaving me sitting in his office wondering just what the heck happened.
On Monday morning (2 days later) I drove to Warrensburg Ford and told them the story. I was told to find a truck and take it for a drive for as long as I wanted to provided I left my trade in and copy of DL with the dealership. I selected a 2006 Ford F-150 "KING RANCH", loaded with every option avaliable. The General Manager personally ensured that my visit was pleasant and that any problems were handled by him. Within a couple of hours I was waiting for my new King Ranch to be driven over from the reconditioning / cleaning bays and by 4PM I was on the road home. Warrensburg Ford not only got me into a King Ranch for 75.00 more a month than Gregg Smith Ford but they received my highest ratings in all areas of the sale through delivery. I received a better interest rate on my loan, they showed me the dealer invoice and they doubled the dollar amount for my trade in over Gregg Smiths embarrassing offer which they refused to budge on by as little as 1 cent in order to make a sale.
To top it all off, I watched 100 plus customers during my 10 hours of sitting around the showroom receive their free advertised 5 piece luggage set and scratch off tickets just for stopping by. Most of them didnt even have an interest in buying. After all was said and done, I wasnt even offered my free gifts.
If you are looking to buy a new Ford, I suggest staying far away from Clinton, MO and Gregg Smiths Ford. My one experience was bad enough to keep me away forever and to recommend Warrensburg Ford for a fair, low pressure, upfront deal.
I started my search for a new vehicle on line. Of the... - jimmy57
I started my search for a new vehicle on line. Of the four dealers I contacted, Gregg Smith Ford was the only one that got back to me. The salesman I dealt with was very knowledgable, and not at all put off by the fact that I wanted to order my new Milan instead of taking one off of his lot. I wanted to lease my car, and was introduced to the New Car Manager who spent close to an hour with me giving me all of the different leasing and purchase options. I agreed to a payment and term, placed the order and by the time the car came in, they were able to lower my payment and shorten the term, which they did without complaint. A lot of dealers might have left everything the same and made a little more profit. All in all, Gregg Smith Ford treated me honestly and were great to deal with!
Internet purchase. If this wasn't their first... - KonaDave
Internet purchase. If this wasn't their first internet sale, it should be their last.
You'd think a dealership could handle their paperwork correctly.
Dealership represented vehicle as One-owner and provided a CarFax saying so when they knew the vehicle had been retitled.
On the positive side, the vehicle was almost pristine, although they couldn't provide a checklist of inspection or servicing.
Overall, nice folks if you aren't worried about performance.
Mark was So easy to work with. No pressure. Answered all... - jonib111
Mark was So easy to work with. No pressure. Answered all our questions. We test drove a few different cars over 2 days.
I called mark with several questions; he took the call each time; and answered every question.
I like that he has been a long term employee and I will definately buy my next car at North Country. I worked with Pam in the finance portion; explained everything and did not care that it was last closing time. Great experience.