Purchase of Vehicle - Sparky52
We truly enjoyed the experience with Bob and the purchase of our 2017 Ford Explorer. I contacted the dealer by email and then received an answer back to the questions I had asked. Bob and I spoke numerous times and then he delivered the vehicle to our house. After arriving, he wen through all of the questions we had, as well as showing us how to change features and make the various settings.
Thanks to American Ford and we want to wish a Merry Christmas and Happy New Year to all the staff that helped us make the purchase.
Horrible Service - FordGuy
I honestly don’t know how this place stays in business. They don’t answer their phones, goes to voicemail and then when you do get a call back hours later you are told they are closed at noon...on saturday...not a holiday. Parts folks are rude, withholding information and the prices are high. Seriously, go to Napa, Oreillys, Auto Zone or get some other brand of vehicle. Don’t waste your time on this particular dealership—especially parts and service. Should go out of business so a real Ford dealership could move in. Horrible-Horrible team lacking management and any idea what customer service is.
Dangerous!! Take your car somewhere else! - Toyota Owner
I had my Toyota Sequoia into Helena Motors to have a safety inspection done and the tires rotated. Three days later our front tire fell off the car at 75mph on the freeway. Scott, the service manager dodged phone calls for weeks. Jim the owner backs Scott. We have a report that our entire front suspension and tires passed inspection by their 'certified mechanics.' We are currently speaking with a lawyer on this issue. Very dangerous. Take your car anywhere else for your safety!!