208 Montana CODA Service Centers

Our experience with Hardin Chevrolet resulted from an... - mbergh

Our experience with Hardin Chevrolet resulted from an auto accident we incurred 25 miles from Hardin. We ran into a herd of deer on I-90 with two of the deer striking and disabling our vehicle. Since the accident occurred after business hours, we had our suburban towed to the Hardin dealership and parked in their backlot. The next morning we walked the four blocks from our motel to the dealership at 7:30 am to see if it could be fixed. Needless to say, our experience with Hardin Chevrolet was wonderful. Everyone we worked with from the service dept, to the front desk, to the sales staff and finally the owner went the extra mile to help us out. The treatment we received was far above and beyond what we could have expected. Our car was immediately moved into the shop and temporary repairs were done, at a very reasonable price, to allow us to drive our vehicle back to our hometown 600 miles away. Unfortunately, the transmission had more serious internal issues which prevented any long distance driving. The people at the dealership then offered a car to get us to Billings, Mt where we could rent a car. The owner, Jamey Eisenbarth, also made a personal offer to sell us a new or used vehicle at his cost recognizing that our vehicle was close to, if not a total loss. He then gave us a vehicle to test drive and to take to lunch downtown over the noon hour. Meanwhile, Brad, one of the sales people, spent a couple of hours with my wife looking at possible vehicle options. Later that day, we were able to make arrangements to have our vehicle transported back to Fargo and to have a rental car agency pick us up in Hardin. The staff at Hardin Chevrolet helped us remove and stow our car top carrier in our Suburban in preparation for the transport as well as helped us unload our vehicle. Finally, Karen, at the front desk, took pictures of damaged vehicle parts and sent them to us for review by our insurance csompany. Overall, a great experience under a very stressful situation. Kudos to Hardin Cheevrolet and their staff!! This small town dealership has definately set the bar higher for the big city dealerships!! We received wonderful personal service! Great Job!!

Expensive - Jimi

We bought a yearold Sienna, Had serious cold weather related problems with sliding doors and being unable to start the car in near zero temps. they hauled it in, couldn't find anything wrong, and we got a big bill for nothing. they coulden't get the sliding doors to work in sub-zero temps, but they charged us. They probably tore the do it yourself section out of the owner's manual; why would the previous owner do that? There were other minor iritations. Then we bought a Tacoma 4X4 which may or may not have been wrecked.They didn't mention that it had, and it was all nice and shiny, so I didn't think to ask; tools at the paint several years tell, a story. Most of the paint seems normally faded, but several areas haven't faded?! If that wasn't Enough to put us off we bought tires,at a higher price than at our usual, Capitol City Tire,cause we needed?an alignment. had a flat tire and the wouldn't fix it free, as Capitol does. Iwas pissed and am every time I look at my truck, daily; So I drove it to Capitol City Tire, and they fixed it for free, even tho' I told them where I got the tires. Capitol has been doing all our tires and maintainence since. I love Toyota, but won't buy another from Hel Motors.

I have a one year old Tundra that has had a minor - jb05becker

I have a one year old Tundra that has had a minor electrical issue. Went back in today to try to get the issue resolved. The service department was great to deal with. They were very professional and walked me through the problem step by step. Turns out it was user error all along! Thanks guys, for taking the time for the tutorial and showing me the fix. Jake B.