Had a catastrophic failure of a driveline component. - Jjjstone
Had a catastrophic failure of a driveline component. Had my 2020 Hyundai Santa Fe Limited towed 140 miles to Underriner Hyundai in Billings MT on a Sunday. I walked to the dealership at 6:30am Monday and though the place looked dark the Service Manager let me in out of the drizzle. I was told the part would take about ten days to be delivered. Service advisor Bonnie Brunko handled my case with Hyundai and provided me a loaner to get back to where I was staying in Bozeman. About ten days later I received a call from Ms Brunko to finalize some warranty issues and the next day I drove to Billings and picked up my car.
Overall my experience with Underriner Hyundai including Ms Brunko, Mr Ramirez (Service Mgr) and the technician that completed the work was excellent. The fact that they could provide a loaner car made this break down bearable.
Note: This happened in the middle of a 2300 mile trip from Winnipeg, Manitoba Canada to Palm Springs, California. Both my wife and I consider ourselves very lucky to have the "opportunity" to be close to Underriner.
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