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Service advisor doesn't know a BMW from a Yugo or how... - braccodog
Service advisor doesn't know a BMW from a Yugo or how anything works on the car. Purely there to generate commissions and upsell you on a lot of work that does not need to be done. Famous for scare tactics like "well your loved ones could break down and get stranded or worse"
Overall poor sales service. - Ean P
Extremely poor service and overall experience. While most dealerships try to lowball on trade-ins, these people went to the extreme when I wanted to purchase a new vehicle purchase at full retail from them. Even though both trade-ins were in pristine condition, their trade-in offers were many thousands less than even average KBB trade-in values. I understand them wanting to make a profit but it shouldn't be at the expense at completely ripping off customers. Overall this and their other actions, showed a complete lack of any form of customer care. Will shop elsewhere.