407 Nebraska CODA Service Centers

Alexandra Gouldie is always extremely helpful. Her smile... - Johnlb777

Alexandra Gouldie is always extremely helpful. Her smile and warm reception males you feel right at home. She is a great asset to the dealership.

I am writing to talk about a recent visit to Beardmore - B. Smith

I am writing to talk about a recent visit to Beardmore Chevrolet. I want to express my disappointment with the level of service I received from your staff member Stacy Fields. On August 8th, 2023, I had my 2008 Chevrolet Tahoe in for a tune up at Beardmore Chevrolet. After further inspection I was told that it needed additional work to the cost $4628.91. I authorized Beardmore Chevrolet Dealership to complete the work. Two hours later, Omar Cardenas, Service Advisor, called and informed me that I would need to pay half the amount before my vehicle would be completely serviced and was enlightened that I could pay by credit card over the phone. I asked Omar if this was the dealership’s policy and if this was in writing and posted. Omar informed me that the policy was not posted and that his manager, Stacy Fields, had informed him to contact me. I reluctantly paid the full amount ($4628.91) over the phone. However, it was communicated that my vehicle would not be ready for several days with no definite day or time. I asked to speak with Stacy who was in a meeting. She returned my call, and I informed her how disappointed I was in having to provide my credit card over the phone and how I had to pay half up front with no clear time as to when my vehicle would be complete. As I continued to voice my frustration with having to pay half up front for services not yet rendered. Stacy asked me if I had ever purchased a home would I not have to provide a down payment. I informed her that I was an Army Veteran and that I would not have to provide a down payment. She told me that this was not true and that she was an Army veteran as well from Fort Hood, TX, and a realtor estate agent in Texas. I asked her what does this have to do with what I am talking about? Stacy went further to share that her Service Advisor was new and may have forgotten to mention this when I agreed to have the work done. I was forwarded a copy of an email from what is supposed to be the sole owner (Chris Fasbender, Director of Operations) of Beardmore Chevrolet where he is reminding his staff to secure a deposit for services over $3000.00. In conclusion when I picked up my vehicle, I asked another Service Advisor about the down payment policy she informed me that she had never heard of such. Also, I was promised a 5 percent military discount and a courtesy wash which I did not receive. I hope that this matter is resolved promptly as it caused me considerable inconvenience. I believe/feel I am entitled to the 5 percent discount that Omar communicated over the phone. Respectfully, B. Smith

They were very helpful with my whole car buying - Shawnahaharn

They were very helpful with my whole car buying experience from them. Would recommend them to everyone

Had my F150 serviced at Bill Summers this morning, Top... - huskerfan69101

Had my F150 serviced at Bill Summers this morning, Top notch experienced professionals, Thank you Bill Summers Ford Service Dept, thank you Jared Lashley for the grade A customer service once again.

I have emailed the Service Center four times asking some - CG66

I have emailed the Service Center four times asking some simple questions about bringing my BMW in for some work, and have not heard back. They suck at communication, and obviously don't value my business.