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ZERO STARS. The service department is rude,... - SdS
ZERO STARS. The service department is rude, disrespectful, and lazy. It took 3 weeks for them to return my calls to schedule service, then they kept my car for a WEEK after it was fixed and lied to me throughout the whole process. The service director has not responded to multiple emails. Unorganized and unacceptable service from a high end dealer.
Excellent, low pressure sales environment.. - MichaelJ
Working with Mark Thomas and his manager Tom Papandrea was a truly pleasant experience. They are both knowledgeable, experienced sales people who took the time to understand my requirements. There was no sales pressure and we concluded a very satisfactory purchase in a short period of time. I must also compliment Jaime, the Finance Director, for her expertise and lack of any pressure to purchase "add-ons" which is often done at other dealerships. And most importantly, the new 2016 Jaguar XF is a fantastic, well-equipped, designed and constructed automobile. Truly Jaguar keeps raising the bar each year and this car, which replaced a 2003 XJR truly does that...