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What customer service? - jenaepage
The customer service I have experienced in the last 3 years owning a vehicle I purchased here has been nothing short of a nightmare. They do not care about customers whatsoever. Unfortunately, my vehicle has had NOTHING but PROBLEM after PROBLEM. To add insult to injury, it never fails that the service department is there to be completely incompetent, disorganized and over promise and under deliver. Don't even waste your time talking to the service manager Chris, he is the biggest problem with their service department. To even call him a manager is a joke. Every time we have called to bring my car in for the countless problems it has had, they have no record of my appointment, no clue why I'm there and we have to fight tooth and nail to receive just the most basic of "customer service". Honestly, the convenience store staff near my office provide customer service far superior than Chris and his sorry excuse of a service department at Land Rover Las Vegas.
If you are in the market for a luxury vehicle and are a Las Vegas local, I would strongly encourage you to look elsewhere. This is the only Land Rover dealer in the valley and they will treat you like garbage because they know you have no where else to go (within a reasonable distance).
Purchasing my Range Rover Evoque from this dealership is hands down the biggest regret in my entire life.
RUDE , NOT PROFESSIONAL and WORSE EXPERIENCE - Emmy
Mr Dinardi ,
I am very sorry to say but for a dealer like Jaguar / Ranger Rover I am more than Unhappy with yourself and your team .
First , When you spoke to my husband You sounded very blunt , rude and Not once you apologized for what happened .
I can tell you that for you being a GM doesn’t represent a GREAT LEADERSHIP !!!!
and second , I came myself to the dealer and met Guilermo and NOT ONCE He mentioned about this accident .
At the first place he should acknowledge me about this accident and in fact Guilermo told me this car bought from a local client whose been buying from you guys ages .
Do you really think If I knew back than this car had an accident whatever type of accident you mentioned below , I WONT EVER BUY THAT CAR !!
Dont blame on point fingers on other people , Thats shows your unprofessional handle this situation.
By Saying Sorry that We are UNHAPPY that doesn’t show your good faith .
Learn and Lesson NEVER BUY ANY CARS FROM YOUR DEALERSHIP EVER AGAIN !!!!!