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Lenny was extremely helpful and took his time to explain... - alicebipat
Lenny was extremely helpful and took his time to explain details of the new vehicle. We were completely satisfied and it was a great outcome with a new car we will enjoy for years to come. The lunch provided was excellent and a really nice touch. Bill Jenkins was also very attentive and able to answer our questions on closing the deal. Great Experience and we did feel valued as a customer.
Smooth transaction - Sharon P
I went to Findlay to test drive a Lincoln Continental and I loved it so much that I bought it. The transaction was very smooth and stress free. Alan Rothenberg helped me through the whole transaction and I am thrilled with my car.
BAD EXPERIENCE!!! Was told the loud buzzing in my car was... - Monty
BAD EXPERIENCE!!! Was told the loud buzzing in my car was a bad axle bearing. The part (a complete axle) needed to be ordered and the repair would be done in a few hours. The cost: $600. I said OK. A few hours later I got a call saying the noise was a "possible faulty bearing in the transmission" and they needed six shop hours to check it out. $810! - with no guarantees and no estimate of parts cost or labor to put everything back together. They did replace the axle and reduced the charge to $457. When I complained the buzzing was still present - as loud as ever - the service manager (who couldn't make the time to meet with me) told the service writer to refund the $457. The refund confirmed my suspicion the axle did not need replacing. If a bad axle bearing was misdiagnosed why would I spend another $800 plus for more misdiagnosis'. I was either lied to or the service department has a high degree of imcompetense. I wrote to the G.M. and the CEO of Garff Automotive. I was 'shined-on' by them just like the service manager. GARFF AUTOMOTIVE IS NOT TO BE TRUSTED.
Sherry and Robert did a great job. My second time buying... - perrydav
Sherry and Robert did a great job. My second time buying here in three months. Love my Ford Focus and Ford pickup. Heading back to the whole lot when they get more inventory.
After searching all over California for a car that just... - JAdmiral
After searching all over California for a car that just couldn't be had reasonably (see my Galpin Lincoln review), I got a tip that a Vegas dealer has what I wanted (and was Calif. smog legal). I made the call and spoke to the internet sales guy named Lou. Confirmed he had the car, negotiated the price in 1 minute, held the car with a $500 refundable deposit via credit card, and hopped on a plane. When I arrived, the car was exactly what I wanted, clean, prepped, and ready to go. Did the paperwork, offered a cigar, and off I went!!The next morning, I noticed a flaw on the steering wheel cover. An hour wait in service resolved the problem, and I drove the 250 miles home. All this from a dealership that knew they'd probably never see me again! You know what? I'd fly back to do business there!
Great deal on a new F-150 Pickup truck - Truck man
I shoped around all over from California, Arizona, Reno and Las Vegas, NV. I never was offered the type of deal I got from the Lee family dealer ship in this small little hicka billy town where the girls are as mean looking as the old miners in the 1920's. I dealt with a young good looking gentelman by the name of Kraig Lee. I told him if he could get me a certain colo truck on the options. He did a locater and had me what I was looking for the next day. I could not believe that a dealer ship would go the extra 300 miles to make me a better deal than the 5 Ford dealerships I had visited.
With service like this I hop to deal with these honest hard working Lee boys on my next purcahse.