Happy Customer - torsten.tangleis
An amazing visit! All who helped were wonderful. I truly enjoy coming here for to get my vehicle serviced. Great dealership. I will definitely return for future visits
They work hard because you do too. - Bking
Customer service was excellent. Izzy our salesman was awesome and delt with all of my frustrations and got me what i wanted. I will definitely be going back to buy my next vehicle. I am now a customer for life. Everyone that works there is friendly and willing to help. Was by far my best ever dealer experience and they are also fast to get you going.
Horrible Customer Service in a Time of Need - Thomas P
Granted we've had one experience with them, but it was a time for them to shine and they really weren't impressive. We're travelling through when our van broke, and we were looking at purchasing a new vehicle to get home. We emailed in on a few vehicles, and granted we are on a low, tight budget, so not the most exciting for a salesman. Even so, not only was Dennis incredibly curt & unwelcoming in his replies, he showed absolutely no initiative in communicating with me, offering me options, thanking me for inquiring, acknowledging or asking about my needs, anything. I don't feel like I"m asking anything extraordinary, but simply to feel like someone cared that I wanted to do business with them. Never in our correspondence did I get even the hint that he cared about my business, cared about helping out my family, or cared that I was talking to him.
I'm sure that he isn't the only associate, and I realize that this review stands in contrast to many others, but our experience in a time of need has been supremely underwhelming, and our customer service experience avidly lacking. He did offer to come pick up on with a vehicle that ultimately didn't work out, but even out phone call was short and awkward. While we haven't found a way home yet, we will be pursuing other options if this is the way people who inquire about doing business are treated.
After searching all over California for a car that just... - JAdmiral
After searching all over California for a car that just couldn't be had reasonably (see my Galpin Lincoln review), I got a tip that a Vegas dealer has what I wanted (and was Calif. smog legal). I made the call and spoke to the internet sales guy named Lou. Confirmed he had the car, negotiated the price in 1 minute, held the car with a $500 refundable deposit via credit card, and hopped on a plane. When I arrived, the car was exactly what I wanted, clean, prepped, and ready to go. Did the paperwork, offered a cigar, and off I went!!The next morning, I noticed a flaw on the steering wheel cover. An hour wait in service resolved the problem, and I drove the 250 miles home. All this from a dealership that knew they'd probably never see me again! You know what? I'd fly back to do business there!
Great deal on a new F-150 Pickup truck - Truck man
I shoped around all over from California, Arizona, Reno and Las Vegas, NV. I never was offered the type of deal I got from the Lee family dealer ship in this small little hicka billy town where the girls are as mean looking as the old miners in the 1920's. I dealt with a young good looking gentelman by the name of Kraig Lee. I told him if he could get me a certain colo truck on the options. He did a locater and had me what I was looking for the next day. I could not believe that a dealer ship would go the extra 300 miles to make me a better deal than the 5 Ford dealerships I had visited.
With service like this I hop to deal with these honest hard working Lee boys on my next purcahse.