great service - karen
Tim Hogan was very helpful in finding the car in our budget. Very easy to work with. This is the second Kia Bought from Tim.
Great job - john802
Greeted as soon as we parked in the parking lot. Sales very helpful but not too pushy. She really knew about the car. After visiting two other dealerships where we weren't treated very well, this was refreshing. Highly recommend.
Terrible Service Desk Personnel - FRANKDIAZ3
Don't bother with this service department if you don't absolutely have to.
They are very unprofessional, rude and inconsistent on their level of service.
The management and service desk guys have changed over the last year a few times and now it's worst than ever.
I have questioned the level of service, which was not received well.
I have even been cursed at by the Service Desk person, JOE.
Joe's still working there!
Save yourself some aggravation and go to Quirk Kia or Kia of Somersworth if you can.
Amazing Team! - BeckyI
Had an amazing experience shopping with George Cowley and his team. Had no intention of buying a new vehicle at all or any vehicle right now. George was so knowledgeable and truly cared that we get exactly what we needed. He even changed the order a day later on a plow I ordered to accommodate the heavier workload I'd be taking. The entire team works together in a supportive, no pressure atmosphere. George is so thoughtful that he sent me pictures as my truck was getting each part finished, as he knew I was so excited. You don't get more thoughtful and considerate than that, taking time out of his busy day. I could not have had a better buying experience. I actually ended up buying two new vehicles because I was 100% positive I would never get better deals or service. HIGHLY RECOMMEND!!!!!
Went in for a KIA recall - kyle lawrence
Went in to schedule my recall on my KIA forte, the guy refused to listen to anything I said. He kept trying to get me to buy a new car. Then when finally getting to the point of my visit he goes off on being in a lawsuit with Kia and refusing outright to perform the recall on my car.
Mike and Harold were outstanding they knew my situation... - rmiller0220
Mike and Harold were outstanding they knew my situation and picked out the perfect car for me and my family... The whole process was quick and painless... Harold is the best salesman i have ever meet in my 20 years of buying cars...
Total scam artists with a horrible service department - Carfan77
We're to start.....Dumpy dealership and I paid way to much and they totally ripped me off on my trade in and purchase of my 2014 Kia Cadenza. Then they claim that with there free oil changes they will clean your car. Worst cleaning job ever... every single time..... My five year old would do a better job at detailing but what made me completely pissed is that the service manger called me a liar in front of multiple sales people in the show room after accusing me of not ever changing the oil and then realized later that the idiots at the dealership had changed computer system and the maintenance history hadn't transferred over. I would never buy anything from ANY autoserv dealer but I totally would buy another Kia because the car has been great and have 30,000 miles and no problems except my autoserv experience
How little I mean to this dealership! - corbo
I made an appointment for an oil change for my brand new car. I only had it now like 50 days (First oil change), which was for 10:30 Sat. morning. I finally called to check on my car around 2:00pm to see what's up. I was told its not done yet. I asked why? Now - this part I can't believe... they told me, we have walk-ins sitting here, so we work on those cars first. I said I made an appointment for 10:30 so I wouldn't have to sit and wait. I then asked, "So I made an appointment and people waiting inside is more important than me, a person who set up an appointment and dropped it off so it would be there without issue?" I don't seem to rate very much with this dealership apparently.
This even get's better. I get a call from them about another hour or so later and they tell me that my oil change is done but we had an accident with your car. We backed it into another car. I asked like four times what damage was done? She would not tell me. She said its not that bad. (Really??? You crash my brand new $36,000 car and it no big deal). I go down there and nobody really wanted to help me. So I need an entire bumper for the car and who knows what else is wrong under the car it must of hit the tailpipe damaging that also. Now I have a car that's been damaged and will lose value just because of the accident, but the way they talk to me I should be thankful that they will fix it.
What they should be doing is giving me another car that is not damaged this isn't a car that been around for a year or so not even 60 days old. How careless can you be with a car that has warnings and camera so you don't back into things. If it wasn't brand new I wouldn't expect this but I do now.
The only person that loses here is me and its not fair. The entire thing feels like I am bothering them and I am one out on everything. What happened with caring for your customers?
The manager was not much help at all he did call but again it seemed as I was bothering his day. Bottom line is, I feel they need to make me whole. When I dropped off my car for a simple oil change, it was an undamaged 2 month old car with 5000 miles on it. Now, even though they will fix it, it is a damage repaired car, significantly affecting its value, due to their negligence.
I find it very hard to recommend this dealer to anyone and boy do I know a lot of folks, and wait until I hit Facebook and ask all my friends to pass it on.
Very unhappy customer!!!
Great value and timing - Doc Bowie
Thank you for a smooth experience in getting our 2016 Fusion. They did a great amount of the paperwork and smoothing of the process. We had a window to drive down 3 hrs from Maine and were on our way back home three hrs later with time to test drive, learn about the cars new features, trade in our car and even have it treated with a protectant for the paint and warranty. One stop and happy with a great value and nice car. Thanks to Derek there who followed up as well with kind notes and an open schedule. Doc Bowie and family in Maine.