Great buying experience - skier
A great buying experience - Bob Brent was particularly helpful in helping us buy our F-150. The dealership has lots to choose from. Portsmouth is not in our local area, but was worth the extra miles due to price and choices. The sales people and service were easy to deal with. Highly recommended!
Unethical and don’t stand by their product - Jjjb28
NEVER buy a vehicle from this dealership. They sold us a truck 6 months ago- brand new- that has wiring issues. Lost throttle on the highway and was terrifying. They have tried to fix it for the past FOUR months. Ford won’t take it back and now they just told us they won’t take it in trade or give any money for it because it isn’t safe. Actually advised we SUE them because they won’t just do the right thing. Clearly don’t care about our business OR my husband’s life advising his only option is to drive away in an unsafe vehicle. Terrible and unethical. Will never recommend anyone go here.
Didn’t buy a car but they were very helpful! - Karatesoftball
Had contacted the dealership to see if they wanted to purchase a car from me. Which is rather unorthodox. However Stephanie whom I felt throu email with was VERY HELPFUL! She was very quick to respond and friendly. Even though I did not complete a deal with them the service was great.
Stay far away - Sthompson728
We bought a used truck from the dealer and within a week the check engine light came on. We took it back to the dealership and the gas tank was falling off due to severe rust. Turns out, it was much worse. The rust was so bad under the truck that it was literally crumbling. We wanted them to take back the vehicle because it wouldn't pass inspection and was dangerous to drive. All they would do was give us back a fraction of what we paid for it and trade in the vehicle. We had no other choice so we traded it in for a car we didn't want that was new so we wouldn't have any issues. Overall terrible experience.