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Awesome people and Awesome deals I worked with Jeremy... - Xjacobham
Awesome people and Awesome deals I worked with Jeremy cates and Josh Glazier they are the best super helpful, I had a great experience at the dealership.
Cooperative, friendly, and educated staff made the... - Christian
Cooperative, friendly, and educated staff made the expérience positive. They know what they’re doing, and will happily assist you with any various needs. I would definitely go back there.
This is an update from my previous review regarding the... - bk1632
This is an update from my previous review regarding the unscrupulous attempt to force me to eat the losses on a faulty 2014 Ford Fusion I purchased in 2017 from Best Ford.
As I detailed previously, after 1 week of frustrating and demeaning argumentation with leadership (Mike Frassica, Carol Gates) at Best Ford (which required me missing work for 2 entire days) they decided that it was in their best interest to buy my car for 4k more than it was worth so long as I would buy another car from their dealership. At first they offered me another Fusion and after my experience with Ford Corporate and my Ford experience more generally, I opted not to take that route. The only other legitimate option for me at that time was to purchase either a used Jeep, or a Subaru they were peddling. The Jeep was in my price range and was a suitable car for what I do for a living.
Given a week of intense argumentation, which included threatening lawsuits, and on more than one occasion, 20 exceptionally painful minutes of trying to logically articulate what any rational person would reasonably infer from the situation, with people either constitutionally incapable of reasoning or, what is more likely: people who did not want to take responsibility for financially maiming their naive customers; I finally decided to go with the Jeep. Out of the sheer madness inducing stress I endured from this situation and because I could not possibly imagine that a dealership could be so brazen and shameless I did not run a Carfax report on the Jeep before I purchased it (only 2nd car I have ever purchased). Last month, when I went to service my Jeep (which I largely despise) the master tech asked me what happened to the vehicle previously. I responded "I have no idea" and he told me that it had been almost entirely rebuilt after suffering numerous crashes. In what will be two years this July I have put less than 30k miles on my Jeep and am being told that the transmission is YET AGAIN faulty. Not only did Best Ford sell me a used car that was overpriced originally (which I put down 1/3 cash on) which was totaled at 88k miles (Roughly 50k miles of driving) due to a faulty transmission which was either caused by their service department, or part of a faulty line of transmissions Ford produced in their Focus, Fiesta, and Fusion lines (https://www.fordtransmissionproblems.com/). At this point, because I had to roll debt over from the Fusion, I am underwater over 5k on the vehicle WITHOUT the price of this new fix. These are the dire financial consequences that result from dealing with unscrupulous dealerships like Best Ford. When will this stop?
From beginning to end, this is still the worst experience with any vendor, for any service, that I have ever had in my life. Now I am stuck with a grossly overpriced rebuilt Jeep hawked to me by charlatans who will say or do anything to make a profit.
Stay far away - Sthompson728
We bought a used truck from the dealer and within a week the check engine light came on. We took it back to the dealership and the gas tank was falling off due to severe rust. Turns out, it was much worse. The rust was so bad under the truck that it was literally crumbling. We wanted them to take back the vehicle because it wouldn't pass inspection and was dangerous to drive. All they would do was give us back a fraction of what we paid for it and trade in the vehicle. We had no other choice so we traded it in for a car we didn't want that was new so we wouldn't have any issues. Overall terrible experience.