38 New Hampshire Ford Service Centers

If you enter this building, STOP! - not happy

If you enter this building, STOP!!!! turn around, don't waste your time or money. I had an appointment for them to fix my taillight , and after they fixed the light to do an inspection. I was told by the service writer that he would let me know what was going on with the light before they continued. He never came back out to tell me anything, after sitting there for over an hour I noticed my vehicle sitting in the lot and asked if I was all set. the service writer told me they couldn,t fix my light and I failed inspection because of that and tried to charge me over 150.00 dollars. I asked why no one came and talked to me about the light and they knew it was going to fail the inspection why did you continue to do they inspection without consulting me? the answer was hilarious, we had to because it was on the service report. I told them I was supposed to be informed before you proceeded and wasn't, their reply well my tech went ahead and did it on his own without telling us. After exchanging words and explaining that I would have told them to stop after I was told they couldn't fix the light and the general manager speaking to me like I was a child and telling me to use my indoor voice, they agreed to refund my money ( I think they only did that because it was past quitting time I heard a couple of the six guys that were surrounding me make a comment about it). but after watching my account for several days it was not returned! They literally took my card walked over to the register and FAKED IT!!!!! They are liars, rip offs and act like they re superior to you. GO ANYWHERE BUT HERE!!!!!! IWISH I COULD GIVE THEM NEGATIVE 5 STARS

I brought my 2007 Mercedes M-Class to Lebanon Ford for a... - Sue

I brought my 2007 Mercedes M-Class to Lebanon Ford for a state inspection sticker. I was treated with courtesy and professionalism, the inspection was completed in good time, and the cost was reasonable. I have been taking my Mercedes to Lebanon Ford for a couple of years, and have always been pleased with the service I have received there, despite my vehicle being a different brand. All of the employees with whom I have worked, from Service to Cashier, have been polite, friendly, and competent.