GOOD SERVICE - wgr54
ALWAYS A PLEASURE DEALING WITH THE SERVICE DEPARTMENT, SAM ALWAYS GETS THE JOB DONE AS PROMISED AND ON TIME. NEVER HAVE TO WORRY ABOUT FOLLOW UP.
Top Reviewed Service Specialists At This Dealership
Fantastic - Livy
to purchase a new car my overall experience was great i would highly recommend to all my friends and family i look forward to many more years of service here
David and his team are the Best - mfoleynh
My wife and I have been having our vehicles serviced at Ford of Londonderry for years. Can't say enough good things about their honesty and integrity. David Pen to makes us feel like family!
Body Shop Manager
Incredible Service - MonkeyMountain
My Ford was showing a wrench warning light. My manual indicated the powertrain awd was faulty. Called Autoserv. Bring it in in an hour. Shawn Robbins waited on me and wrote down the wrench complaint. Two hours later..trouble was diagnosed,part ordered and revisit scheduled. Brought the Edge in at 9:30..all fixed by 11. Highly recommend. So far..great experience. ***** 5 star so far.
Outstanding service center - 2011mustang
Brought my mustang that I bought sight unseen in for a good once over inspection and was blown away by how well that conducted business. Wish I could remember the name of the tech I worked with to give him credit. Great experience.
Service - Ford
I’ve hade the same Mechanic for over 15 years he’s good at what he does and works well with the service department to accommodate the things that I need taken care of on my vehicles
best place to service your car - kidcorey129
Im very busy. With a lot of driving for my job. They took me without an apt. and got me back on the road with in an hour
Excellent service - Wig
McFarland Ford has an excellent service department.They are friendly,professional,always courteous and knowledgeable.They get you in and out and the prices are very reasonable.I have more than one model of car and know first hand what other dealerships are like.They know you by name and stay abreast of your vehicle service status.Try them!!
Pleasant experience - Mark A
Serviced my 2016 F-250 for a coolant leak, covered under warranty. Called as asked with diagnosis before repair. Called again when done. Received courtesy transportation both ways (10 plus miles each way). Drivers were also courteous and professional.
Service department - Mike p 1962
I have been a customer of Grappone ford for 20 years I am very unhappy with the service department I recently had my 2013 F150 in do to brake failure for three days they said it’s normal for my brake pedal to collapse at times it was spongy I told them it was worse with my camper hooked up they way of fixing it was to tighten up my trailer brakes Wrong Answer i took it to another shop they figured it out in less then five minutes ABS was not getting enough electric current put in new battery cleaned all connections touch the brake now hang on maybe they need some mechanics instead of college technicians I was also lied too
Just go someplace else - Justacarowner
Once they sell u the car good luck for any service u need after it. It 90% of the time a pass the buck game. The ONLY good thing about that dealership was the woman who sold me the car Nancy. It's unfortunate that from the time I purchased my vechile there in 2013 that the service department is still just as uncoordinated, rude, and irresponsible. If your looking for a complete expereince which includes quality service after the car has been sold to you, this is not the place.
Bad srevice - Brad 22
I have been coming to Granite Ford for 3 years for services on my 2014 Escape. In the past I was very happy with the dealer. I made an appointment two weeks in advance for a cabin filter, transmission fluid change and spark plugs. They told me about an hour and a half. After 2 hours I asked how it was going. They said another 15 min extra because they had no spark plugs in stock. My response was why? I called 2 weeks ago and told them the service I needed. Then after 3 hrs I asked again and they said the plugs should be here soon. Then they denied telling me 15 min. Then I went to pay and the changed my coolant instead of the tranny fluid. That's when it got bad. The service person said I asked for coolant not tranny. We argued. My point I made to him is that I called 2 weeks ago and he put it in his computer, I have the service details in my calendar also and I went over it with them apon arrival. The service man I was dealing with then got sent away and a nother man took over. He was better but said the dealership is under new ownership and it all new staff and will get better. I will stay away never again
Do not undercoat your vehicle here. - unhappy
Brought my 2017 Gmc van to have it undercoated, was very unhappy..
They charged me 1/2 price, but they should have paid me for my time.
Holidays every where ..Also, undercoat man left finger prints on my inner door ,took a picture, had to vigorously rub w/cleaner to get it off..He also scratched hood and door.
Over priced under experienced - F150
I went in to get a winning noise fixed and it took a week. They replaced a vacumn for 4x4. I drove it off the lot and noise was still there. I bring it back the next day and they look at it and say it could be another part attached to the 4x4 and quote a huge amount and say it may not be the source of the humming but I need new brakes. This takes them another week to fix. Finally I stop in to see if it is fixed and they say yes. They did take some money off in the end but as I drove it off the noise is still there. Also there is a $100 diagnose fee every time I bring it back to get looked at even though they didn’t fix it the first time. I don’t trust them. To top it off when I left I noticed a blue scuff mark on the when I picked it up. I noticed it because some one had pulled in my mirror so I looked at the door. Don’t waste your time.
The service work my car had at Trites today was a... - Susan Bennett
The service work my car had at Trites today was a wonderful experience! Starting with the cup of coffee in the comfortable waiting area, the shuttle service, the work needed was fully explained,and all the work was completed with my total confidence the car was having the best of care! Scott and Marv made the whole service appointment an excellent one! The service provided was well worth the cost I paid.
Wheel locks and being able to rotate my tires - jmerrill
I leased a new 2015 Ford Escape from Bill Dube. Sales Team was awesome. When it came it my first service, I was informed that my tires could not be rotated because there had been wheel locks placed on my rims. At the time of purchase, I was provided with the old lug nuts but not with the key to the new lock nuts. When I contacted the dealership, I was assured that they would remedy the circumstances as I was living over an hr away and needed to have a key to have services conducted in my area. I have contacted every dealership around including a Toyota Dealership at the recommendation of Bill Dube with no dealership having the ability to rotate my tires as they do not possess a master key. It has been two weeks with no communication from the service manager and it looks like I will have to pay to have a key shipped to me with a delivery time of 10 days when one should have been provided to me originally. Thanks for nothing. It is sad to think that the sales department was so good and now I would not recommend going to the dealership because of this. P.S. my husband is in the market for a new Toyota Tacoma...sorry Bill Dube Toyota.
Disappointed/ Disgusted Worst customer service EVER! – I... - AngelDmariposa
Disappointed/ Disgusted Worst customer service EVER! – I was very disappointed/ disgusted with the way my car was handled and the service they say they had giving me! I had been in a car accident where some person had read ended me I drive a Acura MDX it has 2 exhaust pipe one of the pipe was so badly destroyed my truck smell like something was burning I was so afraid of carbon monoxide. The other side was not as destroyed but you could see that it was hit, The progressive underwriting person at the Gate City Collision will have the shop staff search your car to find anything that could be used against having progressive Insurance from paying, I quote one of the shop mechanic found a can of fix a flat in the trunk of your car there fore we are not going to pay for the tire since its proof that I had issues with my tired in the past therefor that is accident related Progressive will not paid , part of the exhaust is showing some scene of rust there for its not accident related Progressive will not paid every time I turn around and got a call from this Caitlyn person it was is not accident related Progressive will not paid, the latch on your trunk door will not released it look like you had pre existing condition there for its not accident related Progressive will not paid rep from the shop called me 4 times to get an answer about me paying OOP and I didn’t feel that the estimate they had provided me with for the truck door which I had open that same morning that I drop my car off to get my belonging out I got a call that they could not open the trunk and that they will have to force it open and it will add to my OOP but that it WAS NOT ACCIDENT RELATED PER CAITLYN.
BUT THE BEST PART YET
My car WAS left a mess and apart with parts everywhere in the back!
THE TRUNCK DOOR PANEL/ TAIL GATE LIGHT/SPOILER AND OTHER PARTS WORE JUST LEFT THERE IT LOOKS LIKE I HAD A LOCAL JUCK YARD WORK IN MY TRUCK… since I didn’t go with their estimate to fix this door latch that supposedly was not accident related. I didn’t know my car was going to left that way and when I ask one of the shop rep that it was progressive fault because s they would not include repairs for this door, so now I am driving back home with an ice storm for an hour with a door that is being held by duck tape since I could not missed another day of work.
overall I will make sure that if I ever find my self in a similar situation and where my vehicle needs repair and your names Caitlyn P Griffin / Gate City Collision comes up that will be my REDFLAG Overall it was the WORST customer service experience I have ever encountered.
Managed Repair Representative
43 Constitution Dr, Suite 203
Bedford, NH 03110
Gate City Collision
(603) 886-2867 |
561 Amherst St, Nashua, NH
I wish I had read some of the reviews on Gate City Collision before bringing my vehicle to them. There were so many negative reviews, some depicting my EXACT scenario showing that this is how they routinely do business. Then confirming it all, I found they have the negative rating of D on the BBB. I hope that people out there read this review because it will save you over a month of aggravation and disappointment. Plus there are far better rated auto body collision places in the Nashua, NH area. This is also a notice for all the insurance companies that deal with Gate City since they will lie and manipulate to make themselves look good at your expense. Beware
Gurney's is by far the best automotive repair shop in... - LMNH0511
Gurney's is by far the best automotive repair shop in Nashua and the surrounding areas and I have tried a few. Their knowledge, honesty, quality and all around offerings are wonderful and set the bar high for a great experience. I would certainly recommend this repair place to service your vehicle because they don't try and sell you things you don't need. They are not the cheapest, or the most expensive, but what make up for it in their overall service.
In New Hampshire
Ford of Londonderry