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Peters of Nashua (Honda) had an up to date online website... - sam
Peters of Nashua (Honda) had an up to date online website and was extremely upfront with the car prices and options. I am a first time car buyey and Ron Harrison (my sales rep) was a great person to talk through all of my opinions and he wasn't pushy, and let me make my own decision. At the end of the day, I was very happy that Ron was my sales rep.
Top Reviewed Service Specialists At This Dealership
Overall service experience went well, vehicle drop off... - Chrislav629
Overall service experience went well, vehicle drop off pickup and loaner all went smoothly, all of my concerns with the vehicle were corrected in a timely manner
Ed Withrow and his team reacted quickly to my cooling... - peasetiju
Ed Withrow and his team reacted quickly to my cooling problem and corrected the problem over the weekend. Much appreciated and the car seems to be in excellent shape . Thanks for the effort and outcome
Great Service department . Everything was correct and on... - DALE.RICKER160
Great Service department . Everything was correct and on schedule and very reasonablly priced. When compared to the value you received from having an experienced dealer versus getting service done at a service chain like jiffy lube
Everything was done timely. Customer service was great... - Brewser14
Everything was done timely. Customer service was great Masks were worn for the covid pandemic. Very friendly staff. Would recommend to anyone Great place to go
Absolutely the best!! Professionalism at its finest.... - lrudd0520
Absolutely the best!! Professionalism at its finest. Wonderful, knowledgeable staff. Great prices for repairs and reconditioning. I wont go anywhere else. Thank you Jake and Pam and happy new years.
Berlin city was very easy to deal with fast and friendly... - Tinasb4u
Berlin city was very easy to deal with fast and friendly staff jake drouin was awesome . Very helpful in helping me purchase my new Chevy traxs love the car thank you jake and the staff for making this a easy purchase
Excellent business - Glegg2011
Gate City was able to fix my issue with my car in a very timely and professional manor, They made it very hassle free dealing with the insurance. Great friendly customer service I highly recommend this establishment.
Friendly staff who are very knowledgeable. Easy to do... - kjmac
Friendly staff who are very knowledgeable. Easy to do business with an an excellent service department. Have purchased several vehicles from Hillsboro Ford and will continue to do so.
THEY FIT ME IN!!!!! - Kristen
So I was having problems with my battery on Saturday, my car was having trouble starting. I sent my usual advisor (Seth Chandler) a message asking if they would have time to fit me in, my battery wasn't holding a charge. They said they would fit me in, I was also having a bucking feeling so I thought it could have been my spark plugs since they haven't been changed since I bought the car. I asked them if they have time could they do that as well. The tech Geordan Rule was amazing and did everything I asked for!
Thank you so much Grappone Ford for helping me out!!!!
Will never come back here! My husband dropped off our... - Tuttle
Will never come back here! My husband dropped off our Ford Explorer because our windshield wiper would not turn off. My husband asked if they would also check out our sunroof because the shade would not shut. They told us it would be $3500 to fix the sun roof shade! Clearly we decided against this, but they still charged us $150 for "diagnostics." $150 for them to look up at the sunroof and see that the track is broken. A fair dealership would be a bit more generous and check out something so simple for free, otherwise we never would have even asked! Will never come back here to get our car serviced!
Service Department has a communications and On-Line... - tfd777
Service Department has a communications and On-Line Service appointment problems.
They seem to share a on-line system with Hyundai Service. I make an appointment and the Service Writer for some reason doesn't know about the appointment. They prefer that I call them. This has been a recurring problem for the past five years.
I had decided to purchase new tires. I requested a quote and a comparison of two model tires from the same manufacturer. Service Writer No. 1 booked the appointment and price and tire information. I called to find out about the quote and comparison. Service Writer No. 2 said he would call back at the end of the day. That never happened! Service Writer No.1 calls the next day which was my appointment day and was wondering why I didn't show up. I explained to him that Service Writer No. 2 never called me back. I was not about to drive 25 miles and find out the tires were not available.
11/24 Two Recall Notices - Service Writer No.1 calls me to let me know I have two Recall Notices. I schedule an appointment for 8:00 and ask how long the Recalls will take. Didn't seem to know. Service Writer No.1 schedules me for a rental car, I asked again, How Long? I left the vehicle and came back at 1:00pm. Now confusion starts because I get handed off to Service Writer No. 2. Who tells me they didn't start it yet. He didn't know it was here. He tells me that 's why I gave you a rental. I said, You never told how long. Why did I bother to make an 8:00 appointment if the vehicle was going to sit in the lot all day? One Service Writer per customer is probably an efficient way to deal with a customer. Where's the Service Manager?
Service Department - gvcavicchi
Bought 2019 Ford Edge for over 40,0000 it’s in need recall and problem need to be fixed. Made a appointment 1 1/2 week ago because of in need of a loaner car . Called the day before to drop off and was told no car available. Was told to call back that day and still no car don’t call this very good customer service. Had better service and work with you to solve problems at Nashua Ford ,made a big mistake buying a vehicle at Plymouth Ford! It’s a shame you try to stay local but you get treated terrible once they sell the vehicle you mean nothing to them .
OVERALL SPOTLESS FACILITY PROFESSIONAL COURTEOUS... - Critter
OVERALL SPOTLESS FACILITY PROFESSIONAL COURTEOUS STAFFEXCEWLLENT COMMUNICATION SKILLSFROM SALES TO SERVICE TO MANAGEMEN WOULD DEFINETLY RERCCOMMEND THISDEALERSHIP RALPH L VERY PLEASED AND THANKFUL STAFF SHOULD BE CONGRATULATEDMatty Z, Don Bill
My experience with Best Ford was without question the... - bk1632
My experience with Best Ford was without question the worst experience, with any vendor, for any product, that I have ever had in my life. Their service department turned a damaged AC into a completely destroyed Transmission.
They rehearsed lies so as to mitigate their financial responsibility in the matter and covered up the fact that Ford has a pending class action lawsuit alleging that the transmissions in the Fusion and Focus are faulty. At one point they accused me of crafting a false narrative because I couldn't pay for the car. This fell apart when they saw I never missed a payment, put down over 1/3 in cash upon purchase and had a credit score of 725.
Carol Gates, their Service Dept. Director was horrific to work with and Mike Frassica was equally smarmy. Had I not fought with them for over 3 days I would have been on the hook for over 7k.
Eventually they relented and offered to buy my car at 4k higher than its blue book when I pointed out that no rational jury would believe the story that they had concocted. They then placed all the blame at Ford corporates feet once the curtain had lifted and maintained that it was the transmission and not their service department that caused the car to be totaled.
In sum, an unscrupulous dealership that ultimately cost me thousands of dollars.
Unprofessional and not helpful. They quickly blame... - Chris
Unprofessional and not helpful. They quickly blame matters on the client. The fact they exist as a dealer is disgusting. Their techs ruined a drain plug by running an impact the wrong way and blamed it on a prior service and that I would need a whole oil pan. This was not the case, it did need a new plug, certainly not a $1300 drain plug. They wouldn't assist with any of it, they then decided to spam my email with promotions stating I bought the truck from them. Which I did not. I had brought a different truck from them that they quickly ran from when at 23,000 miles the front end let go and had to get towed to a dealer.
The service work my car had at Trites today was a... - Susan Bennett
The service work my car had at Trites today was a wonderful experience! Starting with the cup of coffee in the comfortable waiting area, the shuttle service, the work needed was fully explained,and all the work was completed with my total confidence the car was having the best of care! Scott and Marv made the whole service appointment an excellent one! The service provided was well worth the cost I paid.
service department does not fix serious issues - Navi
We just bought a used car (Ford). We said we would not buy the car if the mechanical issue was not fixed. Several times we went up and waited hours. They say they “fixed” the problem but it was not fixed! They didn’t give us paperwork at time of service. Refused us a car fax and claimed the car was certified and then claimed they never told us that. There were other elderly and older adults there and were also getting the run around about issues with their vehicles in the service department. It’s disturbing to have people drive dangerous vehicles they don’t fix properly. It’s more important to them to cut corners then care about its customers. We don’t recommend this dealership. It’s unfortunate. They were nice till the papers were signed. Merry Christmas! You got an unsafe vehicle to drive on the big travel day! They claim to drive vehicles & say their “ok”and “fine” for them to get out of fixing the issue! So, beware! We recommend you have someone inspect any vehicle before buying one from them. Lots of bad reviews on yelp too we just read about. We’ve never written a bad review, but this is a serious situation. They trick you by saying it’s being fix when in fact it’s an illusion. Be safe not sorry. We got screwed bad!
Gurney's is by far the best automotive repair shop in... - LMNH0511
Gurney's is by far the best automotive repair shop in Nashua and the surrounding areas and I have tried a few. Their knowledge, honesty, quality and all around offerings are wonderful and set the bar high for a great experience. I would certainly recommend this repair place to service your vehicle because they don't try and sell you things you don't need. They are not the cheapest, or the most expensive, but what make up for it in their overall service.