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terrible experience-many lies - pokertim
buyer beware if you consider working with this dealership. I wasted a whole lot of time negotiating a lease deal. It was nothing but shenanigans. Brian DeNight put 2 deals on the table over a 3 week period, both of which they reneged on and didn't honor. The most recent one was 3 days prior to closing on the deal when many arrangements were already made on my end. In both cases they admitted they made a mistake but did nothing to concede anything, instead actually insulting me and offering me a deal that was MUCH worse than either of the other 2 deals I had in writing via email.
Misrepresentation, No Follow-up and LIES !! - Extremely Disappointed Buyer
Don't Buy here, just move on to a credible dealer. Misrepresented vehicle options, condition and replacement tires and brakes. " We are a Rolls Royce, Bentley Dealer we do things 100 % , yes 100% the wrong way...Walmart brand replacement tires, Napa Brake rotors and pads, on a $42k dollar 35 k miles Lexus...not to mention cracked windshield, damaged front bumper that was damaged in pictures, " No we repaired that" Nope they didn't... scratched sill plates in door steps, beat up floor mats a " Certified" vehicle sticker on windshield, certified ...what that we lied about it's condition?? Not done yet, I paid with a Bank check, 14 days later I'm still waiting for the title , which they had in the store, at least I was emailed a picture before I traveled five hours to buy it. I left without it, as " the office sends that out" well I guess not be cause 14 days later I don't have it and my Lexus is parked in my garage , can't drive it. All ready spent $1600 on repairs they should have done...GM Jim Caruso promised me a check for $1000 towards the repairs...guess what, it must be with the title that has never arrived, and he is not responding to multiple emails and calls. Rotten from the top to the bottom !! Don't SPEND $10 here , they don't care. I should have known with a Google rating of 3.8 but again ,I TRUSTED THEM !! Big mistake !!! Lies , Lies Lies