79 New Jersey Jeep Service Centers

DON'T EVER TAKE YOUR CAR TO JEEP SANSONE SERVICE . - Tacoma

DON'T EVER TAKE YOUR CAR TO JEEP SANSONE SERVICE ..WORST SERVICE DEPARTMENT IN THE TRI STATE .NICK AND DAVE ARE THE WORST.CAR THERE OVER A WEEK FOR A RECALL AND PROBLEM WITH EMERGENCY BRAKE. THEY TOUCHED THINGS THAT DIDN'T HAVE TO BE TOUCHED. IF THEY HAD JUST DID WHAT WAS WRONG MY CAR WOULD BE FINE.BUT THEY SEE YOUR CAR IS OUT OF WARRANTY SO THEY GO FOR THE GOLD.WANT YOU TO PAY THROUGH THE ROOF FOR THINGS THAT DIDN'T HAVE TO BE DONE..DON'T EVER TAKE YOUR CAR HERE FOR ANYTHING..THEY WILL RIP YOU OFF... DON'T TAKE YOUR VEHICLES HERE ,THEY ARE THIEVES

Worst dealer ever. - vladimir

Worst dealer ever. Two years ago I bought a new ecodiesel Wrangler Rubicon. Three weeks ago I noticed some defects in the paint of the body that are causing rust, when I went to this dealer to fix it, since it is still under warranty, they treated me with so much contempt as if I were asking a favor, making me go to other dealers to solve this problem . The client's representative - ERICK MONTERO - Did not want to assist me and when he did, he was very uncomfortable and had no intention of helping with my situation. Supposedly - ERICK MONTERO - He would contact me within 3 or 4 days. IT WAS NEVER LIKE THIS.. Three weeks now, I am still waiting for a solution to the problem, which continues to get worse.... And I still have no news from the dealer. After making this repair, I will never do business at this location again.

An absolutely awful experience. After being quoted what... - j878

An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing. While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.

I was very pleased with my salesperson let me know... - horetagraham1967

I was very pleased with my salesperson let me know everything I need to know about the car and very nice person

I called Buhler a few weeks ago on a Monday morning at... - NinaM

I called Buhler a few weeks ago on a Monday morning at 8am freaking out because my radio blew out during an upgrade so Mike in the service dept told me to come right in.. after being turned away from 4 dealerships I was so relieved. I got there & Mike greeted me and reassured me that it'll be fixed. A new radio had to be ordered so he shared my concerns about my battery draining with the radio being stuck in the error mode & he had a tech take the radio back out & disconnected it so I wouldn't have a battery issue. The radio came in yesterday & I brought it in at 7am today & was back in my truck on my way home at 8am. Words can't express how happy I am with the service, the employees & the dealership itself. Lifelong customer from now on. Next purchase we are coming straight to Buhler! Thank you!!

Great service John Smith - macy25

Took my jeep for an ongoing issue. John Smith in service got it fixed and under warranty, He is an asset to your service department.

Great people, horrible experience though. After... - JustAnotherBadExperience

Great people, horrible experience though. After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly. At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience. But it gets better.. After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.

Horrible service experience. Dropped my car off to have a... - pissedcustomer

Horrible service experience. Dropped my car off to have a abs light inspected and also a brake inspection. After the diagnosis I stated I would do the work myself and buy the parts. I payed for the diagnostics and when i went to drive out of the lot my car would barely stop and the abs light was worse. then i agreed to do the service there instead of paying for a tow...1100 dollars and 2 days later the truck was no different. Very Very soft braking and abs light still flashing. Cant help but think it was a way for the tech to rack up service bills and make more money off me but it could be an honest mistake. Either way I payed a lot of money for a car that went from having an issue to now borderline undriveable because it takes very very long to stop. Service advisors seemed cool and also frustrated for my issue and didn't seem to try and upsell me in any way like other places but they aren't the ones working on the vehicles.

Terrible. - pderinsr

Terrible. Had my vehicle for over 12 weeks and when all was said and done I received my truck back noisy, missing nuts bolts and insulation under hood. 12 weeks and $9500 later. Never again.

Peace of Mind due to Helpful Employees - camanda1092

Brought my car in for a routine oil change, only to find some more serious issues racking up quite the bill. Tracey was very helpful in explaining the issues with the car, the result that could occur due to these issues, and a breakdown of all the costs. During a very stressful moment, Tracey was extremely helpful and gave me peace of mind due to her knowledge and compassion. With her help, my car is back to being safe and running efficiently. THANK YOU!

Just had a first oil change on a new used car. With... - Tom

Just had a first oil change on a new used car. With directions from my salesman (Tony). All were friendly and professional. Car wash great

Vehicle Lease - 69Fastback

We turned in our 2013 Escape for a 2016 Escape. Bill Barton was very knowledgeable about all the Ford products and was very efficient. He took the time to show all the details on our new vehicle before we drove it away. Bill is a real Ford guy. My family have been buying vehicles from this dealership for 20+ years and have always been happy with the results. The service department is also very good.