1,544 New Jersey Maserati/1000 Service Centers

Worst customer service / dealer experience I have ever - L Narozniak

Worst customer service / dealer experience I have ever had in owning 8 Volvos - avoid them at all costs - THEY WILL LIE TO YOU AND PRICE GOUGE. I made an appointment for programming a new key fob for my daughter's 2008 S40. My daughter and I checked in, were told the cost would be $600+, and were told it would take an hour to program the new key. After waiting 1 hour 45 minutes, my daughter asked why it was taking so long. The service employee stated "we are having a small issue with programming the new key". He sent the service manager over who reiterated that excuse. His explanations did not make sense and he kept saying the programming was taking longer than expected. When I kept asking what the problem was and how much longer it would take I was told "I have something to tell you and I don't think you are going to be very happy". He told me the new key fob they ordered HAD NOT BEEN DELIVERED AND THEY HAD NO NEW KEY FOB ON SITE. They knew this when they checked us in, told us it would cost $600+, would take an hour to program the new key, and "please have a seat in the waiting area". LIES, LIES, LIES. If my daughter had not asked about the delay, they were NOT GOING TO TELL US - THEY LEFT US SITTING WAITING FOR 2 HOURS FOR A KEY THEY DIDN'T HAVE. The service staff we spoke to all knew the key wasn't there, but chose not to tell us. We immediately left. If they will lie about not having a part on site when they check you in, what else will they lie about when performing maintenance on a vehicle? THEY ARE UNTRUSTWORTHY!!! We then took our car to Kundert Volvo in Hasbrouck Heights, NJ who had the key in stock, took an hour to program it as promised, and cost $100 less than Edison Volvo.

Monte my service advisor is extremely informative every - rivera939

Monte my service advisor is extremely informative every step of the way with phone calls text messages to keep me informed what is going on with my vehicle. He is extremely professional and very personable as well. You actually notice that he really goes out of his way to help you at all costs . when my car was in service SHIN the mechanic took care and resolved my issue. It’s always a pleasure visiting Paul Miller Parsippany because when you are here, they take care of you 100%. Thank you so much guys and until the next time.

A GREAT DEALER SHIP. - bubbag1949

A GREAT DEALER SHIP.. I've been Dealing with Barlows for Years.! The whole Dearler Ship from Top to Bottom is Excellent!

Great service, great dealership. - frankenmom

Great service, great dealership.We were in and out in record time, made out appointment same day.

Every time I go in for service they are always polite and - Fmcglynn18

Every time I go in for service they are always polite and professional and friendly I like how they listen to my requests and verify what I want. There are times I am picky and they have no issues in making sure all my requests are met.

Great service with regards to time the service took and - lileva222

Great service with regards to time the service took and the quality of work performed

I have been dealing with Mahwah Ford for the last 4 cars - RICHARDB22

I have been dealing with Mahwah Ford for the last 4 cars that I have purchased from them. I have found them to be fair and honest to deal with in both Sales & Service. They do a very good job in service. I take care of my cars and get them serviced when they need to the proper the services done. If you are looking for a FORD product give them a fair shot; I don't think you will be disappointed in your visit with them.

They keep it clean and professional They know what they - eugene

They keep it clean and professional They know what they doing John Keane is very polite and professional, he knows what he need to do and explain everything along the way

Excellent service. - sharmar

Excellent service. Tea/coffee l/water area needs improvement. Overall, good experience and environment offered.

Yesterday my car had an appointment for a Coolant Flush, - BETTY_MCADAMS

Yesterday my car had an appointment for a Coolant Flush, in accordance with my mileage maintenance schedule. I waited for my car, as I typically do. Tammy was my service rep and she was great. I really appreciate that they never try to “sell” me something my car doesn’t need, or doesn’t need yet. They performed a multi-point inspection, which revealed a couple of items that need to be addressed, Tammy assured me that they were not urgent and could wait until my next service appointment. Everyone is professional, but really nice. Waiting area is always clean and inviting. When it was time to “check out” the ladies were lovely. It’s always a pleasure to take my car for service at Hyundai of Turnersville.

Bob Decker is always great - very helpful as usual. - peterrbeaumont

Bob Decker is always great - very helpful as usual. Always finish the job as promised.

Excellent service and prompt response. - pd18499

Excellent service and prompt response. Will continue to make my dealership. Thank you Lynns subaru

I had antifreeze hose leak. - TYRONE HORNE. PLEASE DO SURE THIS INFORMATION.

I had antifreeze hose leak. And this dealership charged me $800.00 xxxx near a 1000,00.00. The hose part was 150$ i was told. So from 150$ to 800.00$. Let this happen to u and you’ll give this dealership a low rating and i wouldnt recommend this dealership to no one

Very professional I would highly recommend a friend to - mgracyfrye

Very professional I would highly recommend a friend to see Mr. Sammy. He is very professional.

I had an excellent experience with the service department - Moe

I had an excellent experience with the service department at Paul Miller Bmw. My service advisor Jason was incredibly helpful and professional. He explained the repair needed for my vehicle in detail, provided a clear estimate, and the work was completed effectively within the promised timeframe. I really appreciated their transparent communication throughout the process. This level of service makes me confident in returning for future maintenance

Had a terrible service experience at this dealership - jaygovender

Had a terrible service experience at this dealership and from my conversations with other customers it seems par for the course. I intended to drop the car off on Thursday and it took nearly an hour for someone just to take my keys and intake the vehicle. I was promised that the car would be ready by Friday evening but received no communication to that effect. The manager, John, that was supposed to be handling my vehicle was unresponsive through Friday, Saturday and Monday ignoring both texts and voice calls. It wasn't until after multiple calls to the dealership that I was told that the car was finished by a different team member. If you have any service needed for your Hyundai or Genesis I would highly recommend going elsewhere where the staff is better trained, more communicative, or ideally both

Worst dealer service and parts department ever! - brucecaruso

Worst dealer service and parts department ever!!! If I could give them a 0 stars I would. Previously waited almost an hour to check on a part at the parts desk. Also just went there for a flat tire, waited 2 hours to be told the tire can not repaired, which was obvious by the damage and included picture. After being without a vehicle for 3 days, and checking every day, being told they were waiting for claim approval, I found out that claim was never submitted by Bob and the dealership!!! This was confirmed by the Ford tire care team. What sort of a company would lie to their customers face daily and leave them without a vehicle? If I hadn’t pushed the issue I would guess I would be waiting at least a week given that I only learned the truth on a Friday evening. Do not trust this dealership, whether it is Fullerton or Performance.

They mass up my horn,Only thing I know Miguel was nice . - Ar

They mass up my horn,Only thing I know Miguel was nice .guy.nothing else I don’t like

Service. - mgagsi

Service. Complete on time. Car washed! Ladies at desk very helpful! Thanks see you in a year

I knew my truck, though old, was worth fixing. - camerabagstudio

I knew my truck, though old, was worth fixing. The engine was stalling at the most inopportune times. I tried a neighborhood repair shop. They couldn't figure it out, so I took it to Fullerton Dodge. After multiple trips there for repairs, the problem lingered. I didn't give up, nor did the repair professionals at Fullerton. They went the extra mile to solve this evasive problem, which required keen diagnostic skills and a significant, targeted engine repair to correct the root cause. They involved me throughout the repair process, explaining everything to my satisfaction. Ultimately, they returned my truck to me in top performance. The money I spent was worth every penny.

Poor repair workmanship and horrible customer service. - amdlovely1

Poor repair workmanship and horrible customer service. I wrote a letter to the Service Manager, Mr. Lattimore regarding the why I was treated by the Assist. manager, David Parla. In addition, my vehicle had to be returned for the same problem 4 times, then a new diagnostic was done, then another problem was found. I was confronted with hostility and disrespect by the Assist Manager, David Perla, who talked to me like my business didn't matter. The vehicle from the day I picked it up in October 2024, until April 2025 had to be returned 4 times for the same problem. I was questioned if the work was still in warranty? Unbelievable! I agreed to an additional repair with a partial credit applied. I was a customer for 15+ years and two cars serviced over this period and I will never return again to this dealership!

Excellent customer service, my car was ready when - Mike1153g@gmail. Com

Excellent customer service, my car was ready when promised it was clean. The waiting area was inviting and loaded with coffee, bagels and candy. I totally recommended.

Paul and all the staff are wonderful. - Eric

Paul and all the staff are wonderful. I have had experiences with Audi and more; this is definitely the best dealership to work with. Their prices are fair and the service is top notch. You won't be disappointed.

Sales is great as you would expect. - saroshj

Sales is great as you would expect. Based on multiple experiences, service is a nightmare to get an appointment when you actually need it. The business process within their service department is broken. I had loyalty towards them but not anymore after 3 attempts at different points in time to get an appointment, when I needed it most. I'd rather go to a more consistent and reliable local garage. The service department itself is good once you are the lucky recipient of the coveted appointment.

Staff is always very friendly and helpful in explaining - Jackie1202000

Staff is always very friendly and helpful in explaining services to you and as soon as you enter lot there's a person to greet you and take your car to the service area They offer services for your car but no pressuring involved We are very happy at cherry hill Kia even though we live 25 minutes apart away ,we really feel comfortable for their service

After the service was done and ready to pay for the - H_qulzaz80

After the service was done and ready to pay for the service, I showed the guy called Jared a coupon for a discount ,he refused to apply it and told me that I should show the coupon before the service was done which is weird ,

Alyssa Esteves was both professional and knowledgeable as - Armand Grasso

Alyssa Esteves was both professional and knowledgeable as my service team leader. At Jack Daniels auto.

Their service center is beyond disappointing, this is not - Preeti

Their service center is beyond disappointing, this is not my first car from Sansone our family has purchased other cars from here but the service at Sanson Kia is the worst. There is no empathy. See it for yourself in the pics attached. I have been going back to this place for multiple issues and almost always each issue requires me to go back for the same reason for months, despite themselves stating that their best certified technicians/master technicians review the issues. They have almost never given us a rental without making us wait for days saying that the warranty will not cover. Or they cannot provide rental until they know what the issue is, so if their certified technicians cannot find out what is the issue how is it the customers fault, it is simply the FAILIURE of this facility. They have changed parts of our car (which now seems to be unwanted) as the issue has not been resolved. Do not expect your issues to be solved at this location. Remote start key fob issue gone back 6 times (turned out to be a battery issue) Thermostat issue- gone back 3 times. I was on my way home in the middle of the night and my engine started overheating and smoking while I was stranded in the middle of the road. Fuel pump issue which btw also caused further issues which they made us pay for. Noise on acceleration- been going back since May 2025 it's August now, and I am done, pissed off, and find the need to simply put it out here for everyone to know. Please do better customer service, your staff told me to give one more opportunity on Saturday 08/09/25 and yet I did not hear back on any updates. This is not the service any customer deserves. I am traumatized is an understatement

The branch charged me an exorbitant amount of money for a - Tahjhoward

The branch charged me an exorbitant amount of money for a diagnosis. I brought in my Prius for a diagnosis. The service person wasn’t upfront and clear about the pricing and how long it will take. My car was having some apparent engine issues so I took it to my regular mechanic. After running checking it free of charge, he gave me paperwork saying the issue may have to be looked at by the dealership and he gave me paperwork from Toyota that described my exact issue. The next day I took it to Route 22 Toyota in Hillside, NJ at 8:20 A.M. which was the time of my appointment. An associate by the name of Alexis Pacheco took my info and said the work was 4-9-9. Not four HUNDRED ninety-nine but 499 and had me sign off on a pad where I did not see the final price. I thought the price would’ve been just $49.99 because if I had understood her correctly I would not have paid $499 for a simple diagnostic of a problem nor would I have signed off on it if I had seen the final price on the screen. The service took 7 hours with the appointment and I got a call at 3 pm saying the engine was no good and it had to be replaced and I didn’t even get a chance to look at or take pictures of the damaged parts to confirm myself. I sincerely believe this was done on purpose to not fully disclose the price of the work which was just a diagnosis for the warning lights on my vehicle. I spoke to the manager and the only thing he could do was offer a $100 discount which still left me a $425 bill for keeping my car for 7 hrs, not disclosing the full amount to me in writing so i can see and service person omission of the word “hundred” from her language to make the price seem lower than what it was. I feel like this dealership completely overcharged and used tactics of miscommunication to get paid larger labor fees from customers. I went back a few days later the manager told me they charged me $250 just to hook up a diagnosis machine to the car, something that most mechanics and Autozone do for free.

Do not go here. - annettec

Do not go here. I brought my car in when the EPC light came on, thinking VW would be a better choice than my trusted mechanic—big mistake. I was told I needed certain repairs, paid $1,800, and drove off the lot. The very next day the same issue came back. When I brought it back, I was told it didn’t make sense to fix my car because of all the other repairs it needed. Why wasn’t I told that before spending $1,800? There was no conversation that the fix probably wouldn’t won't be worth it until I brought it back in. They said I could apply the $1,800 toward a new vehicle, but days passed with poor communication, and it didn’t seem like my “credit” made any real difference in pricing. It felt like a way to wash their hands of the problem. When I declined to purchase a car, I spent nearly two weeks trying to reach the service manager, Lewis—leaving multiple voicemails and being told he’d call me back, which never happened. I left over 7 voicemails and messages to Lewis. I even called the general manager, who claimed I hadn’t left a message. It wasn’t until I threatened to report the issue to the state that I finally got a call, only to be told there was no way I’d get a refund while them just protecting themselves. I should have stayed with my local mechanic, Northeast Auto, who has always been transparent—something this dealership failed to provide. If you want poor communication from most staff including management, zero accountability, and no transparency, go here. If you want honesty, respect, and care, go somewhere else. I will say that Stu from the service team was helpful in getting me into loaners and responding in a timely manner—kudos to him for actually showing care. Maybe management could learn from him.