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Fette Ford Kia - Service Center

Clifton, NJ

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60 Reviews

60 Reviews of Fette Ford Kia - Service Center

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August 16, 2021

terrible service experience ,they never return calls, you can not get in touch with the service manager only by auto reply when you post a negative review More

by steve l
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
ford service dpt
Aug 17, 2021 -

Fette Ford Kia responded

We appreciate you taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. Please contact Chris Ciresi at 877-371-8448 ext. 1143 to discuss further.

Aug 17, 2021 -

steve l responded

when mr Ciresi finds the time to return my calls ill be glad to talk to him . my email is steveleles@Arabicacoffeeco.com

July 30, 2021

My Escape has an open recall and I’ve personally contacted both the GM Chris and Service Steve with no replies. Notice says it’s important but apparently not import enough for Fette to reply. This d More

by Rgacina
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Chris and Steve
Aug 02, 2021 -

Fette Ford Kia responded

We appreciate you taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. Please contact Chris Ciresi at 877-371-8448 ext. 1143 to discuss further.

July 14, 2021

I had an absolutely horrible experience at this dealership. My 2018 Ford Fusion had a recall and it took them weeks to fix. The work was not done properly causing my car to stall in an intersection More

by christinatrourke
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Nick Ramrup
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rami Zeidan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Pego
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Fette Ford Kia responded

We appreciate you taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. Please contact Chris Ciresi at 877-371-8448 ext. 1143 to discuss further.

April 03, 2021

Had a airbag recall scheduled via Ford at this dealership on my 2013 Mustang GT. Spent 2 hours for a job that most other Mustang owners have said took 20 minutes to do, at their dealership.. Waiting area was More

by dmunoznj
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Service Manager/Writer
Apr 05, 2021 -

Fette Ford Kia responded

Thank you for taking the time to leave your feedback. This is not the precedent we set for our customers and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you further. Please contact Chris Ciresi at 877-371-8448 ext. 1143.

October 09, 2020

Awesome service department. Advisors and managers are Awesome service department. Advisors and managers are great and friendly to work with. Had recalls done and I have never gone to this dealership p More

by DOM125
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Roman
Oct 12, 2020 -

Fette Ford Kia responded

Thank you for the positive feedback regarding your most recent experience with us! We truly appreciate your kind words and look forward to seeing you again in the future!

September 22, 2020

took my 2019 f350 which i bought there brand new. for their 39 dollar works service(oil n filter,rotate tires n adjust air pressure,top off all fluids,80 point inspection,inspect brakes) and trans servic More

by weberichnow
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
service department
Sep 29, 2020 -

Fette Ford Kia responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard. At our dealership, customer satisfaction is our top priority and it seems we missed that mark. We'd like the opportunity to speak with you. Please contact us at (973) 779-7000.

June 01, 2020

Ripped Off I went to Fette Kia, Clifton Service Department. After depositing my check, Brian proceeded to put the check through again as a point of sale. I am a More

by dovperel
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
May 09, 2020

BAD SERVICE I was very disappointed with Fette Ford's service. Dropped my car off for first time service of an oil change and tire rotation, the paperwork said bo More

by eruiz3
Customer Service
Quality of Work
Overall Experience
Recommend Dealer
No
Employees Worked With
Steve
May 15, 2020 -

Fette Ford Kia responded

Thank you for taking the time to leave your feedback. We're sorry to hear your experience with us did not meet our five-star standard. If we can assist you further regarding this issue please feel free to contact us at (877) 605-8292.

March 23, 2020

I was a walk in, and they took care of my service as though I had made an appointment they keep me updated throughout fivestars More

by Kwortman
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Prado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rubino
May 05, 2020 -

Fette Ford Kia responded

Thank you for the five-star review! We're happy to hear our team was able to provide you excellent service.

March 22, 2020

I went in for routine oil change ,they were very professional and assured me my vehicle would be done by a certain time and it was.I would definitely recommend them to all my family and friends More

by Dave
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Rubino , Elizabeth Talbott , Karissa Berrios
May 05, 2020 -

Fette Ford Kia responded

Thank you for the positive feedback, Dave! We're happy to hear your experience with us was a good one.

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