1,131 New Jersey Used Car Service Centers

Predatory behavior by service department. - Balog

Predatory behavior by service department. My Daughter took my car in for an oil change and was charged double compared to the emailed bill that I've received. When calling the service department to resolve the issue they put me on hold for a long time, then transfer me to voice mail. They have charged over $180 for an oil change and tire rotation for a Chevy Cruze and sent me the bill for $93.08 which is what it should have been. They also didn't respond to texts. I will file an official complaint against them. Do not touch this dealer with a ten foot pole.

Excellent overall experience! - Safetyfirst

Excellent overall experience!!! They service non Accura cars. I took my Honda Accord EXL there because there pricing is much less than others. Appointments easy to make, appt. and pricing confirmed pre visit. Facility clean, small but with very comfortable seating, complimentary refreshments available, individually wrapped. All employees friendly, nice, complimentary car wash and vaccuming. Over all Short wait time. Christopher Odgers, Service Consultant is exceptional. He was very professionally cordial, very approachable, listens attentively., patient, knowledgeable, readily answered/ explained all of my questions about present and future service needs, in a non condescending manner.

I had my daughter's car service here for a oil change a - Jpezzuti

I had my daughter's car service here for a oil change a few weeks ago . I was informed that the airfilter needed to be changed and was quoted $65 plus tax. Even knowing I can do it myself for like $35 I told Park Ave to do it this way its done. I receieved the car back, oil change done , air filter changed and car washed. When I went to pay for it the service to change the airfilter was now $93 with a EPA charge of $9 and $12.50 misc charges added. My service adviser was not available and I had to leave so I paid it and reached out after. The service adviser told me those charges were for EPA disposal and supplies used to clean my car? Regardless these charges were not disclosed to me and if they were I would of told them not to do the service . Dealers can charge what they want but they need to be upfront about it. I asked for the undisclosed charges of $22 to be removed but never heard back from anyone. I do not like when dealers are not upfront with fees especially when they are xx, and do not get back to their clients to fix it. If this is how they do business then they lost a good customer and I'll go elsewhere. I am hoping they see this complaint so maybe we can fix this since they don't respond to emails. If not I know I need to go back to Prestige BMW. I bought my car from Park Ave and had a great experience which is why I gave them a chance to service my vehicles. I never had a problem like this before servicing my cars and I don't want to start now!

I Have a 2008 saab 9-3 that I get serviced at this... - roccochiusano1

I Have a 2008 saab 9-3 that I get serviced at this dealer, and I can tell you that they really take care of you here, from the friendly smiles to the complemary coffee. the prices are great and so are they. They are extreamly knowledgeable on all of there products and are always willing to help. I want to say thank you so much. I will continue to keep coming back.

Daniel was straight forward and direct when discussing... - gldcfp14

Daniel was straight forward and direct when discussing the details of buying my new car. It was a pleasant experience which hasn't happened very often when i buy cars.