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i8 experience - mark
I was trying to locate a hard to find a 2019 i8 roadster none of which could be had in Colorado. Fortunatly I found one a state away in New Mexico. I was lucky enough to connect with Rick and Sandia. Rick made what could have been a difficult transaction easy, I actually feel that this remote process was easier then had I gone to a local dealer. Thanks Rick, I will be back.
Does not care - Keith
We have to assume that the Santa Fe BMW Service Department does not care about their customers. The service representative did not return our repeated calls for help and we had to put out a call for help to his supervisor. Following the service, we tried to get some information but, once again, no return call. We wrote the dealership manager a personal note but he did not care enough to respond.