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Santa Fe BMW

Santa Fe, NM

4.6
140 Reviews

2578 Camino Entrada

Santa Fe, NM

87507

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Showing 140 reviews

October 03, 2024

The Management and Service Staff @ Santa Fe BMW have always been extraordinarily diligent, professional and consistent with the maintenance of my SUV. More

by AS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick, Trevor, Robert
October 03, 2024

Great Service Department. Very responsive! Robert did a great job accommodating mine scheduling challenges! Thank you! More

by norbertpalladino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
September 24, 2024

Service takes longer than we are used to, but Trevor has always come through with a smile. Very professional and offers creative solutions. Always makes a loaner car available when service takes longer. More

by doriskessler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Espinoza
Sep 28, 2024 -

Santa Fe BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at Santa Fe BMW. We are always more than happy to assist you if anything else comes up. Take care!

September 17, 2024

Did not communicate at all about service and over significantly over charged relative to competition. More

by philmarineau
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Estevan and Tyler
Sep 21, 2024 -

Santa Fe BMW responded

philmarineau, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the lack of communication from your service advisor. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Patrick Day General Manager pday@group1auto.com

September 16, 2024

Everyone who works at bmw Santa Fe has always been very supportive and professional. Always ready to help More

by jbornstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor and Estevan
Sep 16, 2024 -

Santa Fe BMW responded

Hi, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 16, 2024

Trevor always exceeds my expectations here at Santa Fe BMW. I had a rough visit the last time I was here, but Trevor righted the wrongs and made me feel respected as a customer and that my vehicle is bein More

by alexwerber1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor and Patrick
Sep 20, 2024 -

Santa Fe BMW responded

Hi, thank you for taking the time to leave a review for us at Santa Fe BMW. We're happy we could meet your expectations! We hope to see you soon!

August 29, 2024

There were service employees at the service desks! Last visit none - one of them last time was mostly flirting in the service bays. Got a car wash without begging. The first phone call was not good More

by Suzanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick, Trevon, Robert?
Aug 29, 2024 -

Santa Fe BMW responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at pday@group1auto.com. I look forward to speaking with you. Patrick Day, General Manager

August 29, 2024

Robert provided excellent customer service kept me informed and I was very pleased with my experience at Santa Fe BMW. More

by kriscurtis44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Aug 31, 2024 -

Santa Fe BMW responded

Hello, we're happy you found our staff to be supportive during your experience here at Santa Fe BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 26, 2024

Patrick helped me get my car fixed at the right price. Kudos to him for a great job! More

by gordonfrog
Recommend Dealer
Yes
Employees Worked With
Patrick
Aug 31, 2024 -

Santa Fe BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Patrick here at Santa Fe BMW! We are always more than happy to assist you if anything else comes up. Take care!

August 24, 2024

These guys are the best! ! Serviced my bikes for years, always get me in for service when I need it, very accommodating and easy to work with, reasonable prices and great mech More

by rogerlinbacon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Aug 31, 2024 -

Santa Fe BMW responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

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