Santa Fe BMW

Worst dealer ever. Spent three days working out a deal with a salesman. On the third day I tell salesman it's GREAT!...It's my wife's dream car and it's Christmas and I want it! My wife and I come back two hours later and another salesman, James Day, is selling the car, right in front of us, as we watch, while Brad is out on a test drive with another customer. My wife and I were there for an hour waiting for Brad or someone to help us, when we finally get some help, the, decidedly absent until now, manager, Daniel Masterson, steps in and says, "The cars sold", in a rude and abrupt manor. Then disappears back into his office giving NO explanation and treating me and my wife with great disrespect. All he had to do was ask, "who was here first"...or SOMETHING...ANYTHING...other than just dismissing us like that. My wife and I were treated equally poor by the salesman James Day when we were sitting in what we thought was "our new car" and he approached the car with "his" customers and, with a scowl on his face, barked at my wife, "We're looking at this car". My wife replied, "so are we", but without reply we were booted from the car. He did NOT bother to ask, "who are you working with" or, "was someone helping you", nothing...discrimination? Although my wife is 58 years old, (I am 60 but he could not see me for I was in the passenger seat and he approached from the drivers side), she is small and wears Vans tennis shoes and we think he thought she was some kid who was just hanging out in the car...??? or what??? I myself am mentally disabled and can be discursive in my speech at times. Is this why I was discounted as well? This is not the first time we have felt we have been treated poorly by this dealership. Their main store is in Albuquerque. The management is better there. ....although.... we have contacted them about this horrible experience with their Santa Fe store and their dismissive manager Daniel Masterson and they are offering NO resolve as well. So.....maybe best to go to Colorado Springs or Denver. Whatever you do stay away from Santa Fe BMW. Your just setting yourself up for abuse and disappointment.

Vacationing in Santa Fe. Car overheated, I found a leak in the reservoir near the filler cap. The folks and SF BMW had a part over-nighted in as the car is older and the part not common.the part was replaced rapidly and correctly. they did a pressure check of the system and found another leak which required replacement of the radiator. Again because of the age of the car they did not have one in stock but managed to find one in Albuquerque and had it delivered within 2 hours. I asked if it would be wise at this point to change the water pump and they agreed that it was the wise thing to do. NOTE: These are known problems on the model I have and the mileage on the car was correct for the problems to appear. They provided me a loner car, and made room in their full schedule to accomplish the work. I was even asked to text them when I got home so they would know that all went well. F.W.I.W. this is similar to a situation two years ago when their performance and followup was just as this time. There is no doubt in my mind that I would do business with this Dealership any time.

Absolutely shady business going on here! I had a car I was interested in and had over HALF in cash for sold out from under me! I had to sit waiting for 3 hours while they tried to approve one man, yet instead of calling me to work out my options they sold it out from under me to another man WITHOUT EVEN CONTACTING ME! I find it to be extremely discriminatory that I got passed over by two MEN! I would NEVER do business with these people! I'm reporting them to the BBB and the news. It is outrageous that they discriminate and behave unethically!

If you want to be treated well, get a car that's reliable, and pay a fair price for good work then look for another dealership....this is not the place.

This dealership thinks that they are doing us a favor by allowing us to purchase their cars. With the exception of the new service manager (Andy) the "service" people make it clear that they regard the customers as dirt under their toenails. And the owners are more preoccupied with their dealership in Albuquerque. If you are used to the kind of service that most luxury car dealers deliver, you are in for a very rude shock. I have a lemon but I'd have to sue and wait for years, because the dealership is not going to obey the law and the service department, despite Andy's best efforts, is simply second rate.