Worst dealer ever. Spent three days working out a deal with a salesman. On the third day I tell salesman it's GREAT!...It's my wife's dream car and it's Christmas and I want it! My wife and I come back two hours later and another salesman, James Day, is selling the car, right in front of us, as we watch, while Brad is out on a test drive with another customer. My wife and I were there for an hour waiting for Brad or someone to help us, when we finally get some help, the, decidedly absent until now, manager, Daniel Masterson, steps in and says, "The cars sold", in a rude and abrupt manor. Then disappears back into his office giving NO explanation and treating me and my wife with great disrespect. All he had to do was ask, "who was here first"...or SOMETHING...ANYTHING...other than just dismissing us like that.
My wife and I were treated equally poor by the salesman James Day when we were sitting in what we thought was "our new car" and he approached the car with "his" customers and, with a scowl on his face, barked at my wife, "We're looking at this car". My wife replied, "so are we", but without reply we were booted from the car. He did NOT bother to ask, "who are you working with" or, "was someone helping you", nothing...discrimination? Although my wife is 58 years old, (I am 60 but he could not see me for I was in the passenger seat and he approached from the drivers side), she is small and wears Vans tennis shoes and we think he thought she was some kid who was just hanging out in the car...??? or what???
I myself am mentally disabled and can be discursive in my speech at times. Is this why I was discounted as well?
This is not the first time we have felt we have been treated poorly by this dealership. Their main store is in Albuquerque. The management is better there. ....although.... we have contacted them about this horrible experience with their Santa Fe store and their dismissive manager Daniel Masterson and they are offering NO resolve as well. So.....maybe best to go to Colorado Springs or Denver. Whatever you do stay away from Santa Fe BMW. Your just setting yourself up for abuse and disappointment.