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Nice people - Oscar414
Very nice staff. We stopped in the store and looked around. Didn’t buy a camper but the staff were very nice and friendly. I would consider buying from them in future
Service after the sale Is questionable - Not a happy camper
We just purchased a new Cougar 3 weeks ago. On our first trip out we found that we were unable to get hot water, this was also the case with our friend who was also out for the first trip of the year with her new Freedom Express from Wilkins. Both of us had gone through the walk through and were shown all of the necessary workings and told the units were prepped and ready to go.Fortunately there was a Wilkins mobile technician driving by in the campground that I stopped and he found that both units had not been set up for use. Hot water bypass valves had not been opened. A short time later we went into our camper and found the floor flooded. We found in another compartment the water docking station was spraying water from a split fitting. Obviously their prep didn’t include running water to check everything was ok. I went to Wilkins the next morning and they told me to drop it off the next day and they would have it done in a couple of days. It’s been a week without any updates from Wilkins so I called and was told it would be 2 1/2 weeks more. That means we pretty much lose the entire month for camping. Our friend had noted issues with the decals on her unit were gouged during her walk through in April. She has yet to hear anything from Wilkins since that time. It is obvious they have customer service issues in their service department. A simple phone call with updates would go a long way to satisfy customers. I do have to say the only responsive person to issues has been Brooke Derbini in Finance Office, she is willing to help follow up on issues even though it isn’t her job to do so.
getting the run around - SHEILA
I want to warn you to look over the used camper very well before you buy it . I spent over 20 thousand on a used camper . The dinette has holes and cig burns in the cushions.they had them turned over when I looked at it .Also there is a patch job in the bedroom ceiling .now I have gotten a recall on my Freedom Express and I had a hard time getting an appointment for it . I had to call churchville and they got me connected with bath .Before this Bath kept saying the service man was busy. Now my trailer has been there since Wednesday night and nothing has been done to it ! I called at 10 am on Saturday wes told ann would get back to me , called 3 hours later was told the same thing . Jumped in my truck and went there only to be told by Ann (who didnt look over worked ) that oh she was just going to text me !!! She also said she had moved us around and put another unit in our place . I dont need my unit but isnt it good business to stay in touch with your clients ? I will NOT BUY HERE AGAIN !!! ALSO MY UNIT LEAKS BAD !!! TOOK TWO DAYS TO DRY OUT THE RUG AFTER TRAVELING IN RAIN !! THE SAYING BUYER BEWARE IS TRUE HERE ..
Excellent Experience ! - Happy camper
We just bought our first camper from Camping World of Rochester and we are so happy ! We had fun picking ours out and had everything carefully explained to us. They delivered our camper the same day we bought it and helped us set it up. A couple of days later when we had questions,they drove out to our site again and helped us trouble shoot our concerns. What a great experience ! I wish all companies worked as hard as this one! Highly recommended...The Heywood's