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Bought a Surveyor Legend at the end of July 2020.... - lisho2420
Bought a Surveyor Legend at the end of July 2020. Shopped all over and found exactly what we were looking for at Burdick RV. From start to finish, our sales experience was excellent. Although I have yet to go back for any type of service, I would expect that experience to be the same. We are very happy with our camper and would highly recommend them if you're in the market for an RV. Tom Lovell was a true professional and was very friendly, honest and straightforward about their product and their sales process.
Service after the sale Is questionable - Not a happy camper
We just purchased a new Cougar 3 weeks ago. On our first trip out we found that we were unable to get hot water, this was also the case with our friend who was also out for the first trip of the year with her new Freedom Express from Wilkins. Both of us had gone through the walk through and were shown all of the necessary workings and told the units were prepped and ready to go.Fortunately there was a Wilkins mobile technician driving by in the campground that I stopped and he found that both units had not been set up for use. Hot water bypass valves had not been opened. A short time later we went into our camper and found the floor flooded. We found in another compartment the water docking station was spraying water from a split fitting. Obviously their prep didn’t include running water to check everything was ok. I went to Wilkins the next morning and they told me to drop it off the next day and they would have it done in a couple of days. It’s been a week without any updates from Wilkins so I called and was told it would be 2 1/2 weeks more. That means we pretty much lose the entire month for camping. Our friend had noted issues with the decals on her unit were gouged during her walk through in April. She has yet to hear anything from Wilkins since that time. It is obvious they have customer service issues in their service department. A simple phone call with updates would go a long way to satisfy customers. I do have to say the only responsive person to issues has been Brooke Derbini in Finance Office, she is willing to help follow up on issues even though it isn’t her job to do so.
They will lie to you from the sales floor (delivery 4... - hmunster3131
They will lie to you from the sales floor (delivery 4 month's late) rite through the warranty service department. Once they have your money they will not honor any promises made and basically just blow you off. Bought a New RV with defects out of the box and none were addressed or honored like I received in writing on the sales slip. Go somewhere else
Took a 3 hour ride to see an RV which I had made an... - jeff
Took a 3 hour ride to see an RV which I had made an appointment for the previous day, only to find out they sold it 10 minutes before I arrived. Thanks Camping World of Syracuse!
bought a 2013 coachmen 2 years ago . last year was told... - SHEILA
bought a 2013 coachmen 2 years ago . last year was told it had recall ,took it up for the repair and they said no your vin# isn't recalled then a month ago wilkins called and said the factory sent us parts to fix the recall . they called and told me its ready . Drive from Beaver Dams to Bath and No they haven't made the repair even though they have the parts because they have to get the ok from the factory . What !?This camper cost me a bunch and we bought the maintenance agreement ! Sounds like I will get info and call coachmen on my own ,
Excellent Experience ! - Happy camper
We just bought our first camper from Camping World of Rochester and we are so happy ! We had fun picking ours out and had everything carefully explained to us. They delivered our camper the same day we bought it and helped us set it up. A couple of days later when we had questions,they drove out to our site again and helped us trouble shoot our concerns. What a great experience ! I wish all companies worked as hard as this one! Highly recommended...The Heywood's