2,436 New York CODA Service Centers

The service from this dealership is horrendous and I - Awful service

The service from this dealership is horrendous and I strongly suggest that you never visit the service portion of this location ever again. I brought my car in 8am on Friday morning. John Stinson who took my information did verify my number but then never called or texted the entire day. I manage a busy laboratory and didn't realize that they never called until I walked out of work at 4:30pm. I called them and without any apology whatsoever they informed me that they could no longer send a shuttle because "I only have one guy here and he can't leave", even though I said, "I am completely stranded at work. Do you see how this is terrible customer service?" The manager (Nate) said, "Yes. I can send the shuttle tomorrow to get you." Again, I said, "I am stranded at work." Nate said, "There is nothing I can do." After finding a ride, they were incredibly rude when I arrived and there were no less than 4 people there, including the so-called manager, Nate! They insisted I was called. I proved to them by showing them my phone that I had no missed calls or texts. They refused to do anything to regain my trust in their claim to provide quality to their customers. A sincere apology, a discount on the service I still had to pay for, anything to make up for their complete lack of decency or understanding would have been at least something. Think twice about bringing your car for service here.

It’s great I have to really love Nissan dealership Great - Vsoulknight5

It’s great I have to really love Nissan dealership Great with helping me pick a car out

Don't waste your money - Upsetsentraowner33

I bought a 2014 used Nissan Sentra, when I picked up the car the next day I had all sorts of problems. The car had no mats. They had to take the mats out of a model car. The seat was ripped on the passenger side. They did a bad staple job of the seat. The engine is not working and they refuse to check it. The spare keys kill engine switch was never deprogrammed when I got the car and one day I was stranded. Poor service team who does not care about customers

FYI to any customers using , Service dept. - jpa1

FYI to any customers using , Service dept. it is to be avoided. While the service manager seems to care. The service rep. really had no clue what he should be doing and really did not seem to care about what is best for customer or really the dealership. Brought in a 2014 Nissan Sentra that was running poorly. Charged for diagnostic, general check. I had been specific about what I wanted looked at, but I understood that they needed to run there own test. However, once "check" had been done, the service rep handed me an est. over $3000 dollars to get everything done. How stupid did he think I was, he should know the value of that car did not warrant the repairs. Will never use them again, will never buy a car from that dealership! PS $70.00 part self install solved problem. Thanks to one of their mechanics who thought part might be problem.

The best dealership the best salesman’s the best service - mehdibarak1212

The best dealership the best salesman’s the best service I appreciate all of them thank you Westbury

I want to applaud the Service Manager at Nissan of - Rose

I want to applaud the Service Manager at Nissan of Yorktown Heights! His name Chris Risnes. He has only been there about 6 months. Although the business is about cars, he is about the people! I believe with his leadership, and modeling excellent customer service, this very low non- rating by the BBB, will not only improve, but excel. Chris went above and beyond to resolve a serious issue I had with my Nissan. I did not have transportation to the service department, and my car had the kind of problem that was a true safety issue. Chris did not delay, put off, make excuses, try to upsell, he went out of his way, came to where I live, left his car and took my car to the service department to be fixed. It took a day longer than he thought it might to get the part. He called me and let me know as soon as he knew. He called me the next day also to share an update. And he called when he was on his way back with my car. Elizabeth, who was at the service desk and took my call, also showed exemplary customer service ... she did not try and "get rid of me', listened to my story, and immediately went and talked to Chris, explained my story and he returned my call within a half hour. Both Chris and Elizabeth made me feel like they would find a solution, no matter what... not more obstacles. If your experince in the service department has felt lacking, prior to 6 months ago, please at least give those two folks a shot... they made all the difference in my experience as a customer needing assistance!

I took my car to get serviced and Jennifer, the assistant... - Jack Goodman

I took my car to get serviced and Jennifer, the assistant service manager, took excellent care of me. She provided wonderful service and made sure I was well taken care of. I have been purchasing cars from this dealership for many years now and I am always amazed by the service here. Jennifer is amazing and so are the rest of the employees here. Very satisfied customer

Every employee was professional, courteous and - mgsmith13

Every employee was professional, courteous and extremely helpful. I have always had a good experience dealing with them and when I need any service, I will definitely return to North Coast.

I brought my new Ranger in to have a Ford tonneau cover... - Jim Roy

I brought my new Ranger in to have a Ford tonneau cover installed. The technician had muddy shoes on, left muddy footprints all over the bed and scratched the paint. They charged me $95.00 for a 10 minute job and brought my truck out. The salesman sends a text asking me about my experience. I tell him what happened and also tell him the tonneau cover leaks as it doesn't fit and there are missing pieces (rubber for the front by the cab) . I wanted a full refund, all of a sudden l have an attitude and the salesman has lost respect for me. This is a brand new truck and was damaged by an incompetent technician, the service manager allowed it to happen and the owner of the dealership still hasn't made good 3 weeks later.