217 New York Ford Service Centers

My tail lights would stop working intermittently on my - Sue

My tail lights would stop working intermittently on my F150 and took it to them to fix. They kept it 2 days and charged me $550 to fix a loose ground wire. They said they couldn't find the issue even though anyone else I told about my truck asked if I checked the ground wire. Common sense! When I complained about the price they offered a discount but I never got it. They took advantage of an older woman thinking I'm stupid and don't know. Avoid these crooks!!

Just read the Better Business Bureau report on this - Mike P

Just read the Better Business Bureau report on this company it will tell you all you need to know and how you get 1 star reviews fallowed by 5 star reviews sent in by the dealership.

Super happy - 8766sienna

Quality staff: willing to provide solutions to any issue or problems! Caring : options and assistance provided for family needs ! Accommodating and no issue too big, prompt service and reassuring to whatever need you may have with your vehicle ! 5 stars across the board 👍😊

Not very helpful staff - Explorer2017

Leased a 2017 Explorer in February, 2018. As part of the deal, Burdick gave us a coupon for a free oil change. I misplaced the coupon. Even though Burdick Ford had our records and showed that the vehicle had never had an oil change, they did not honor the free oil change. My wife complained to the Burdick family head quarter, and have since received another coupon, and reimbursed me for the cost of the oil change. So, that was good, even though Burdick service department was not involved. On another occasion, I called on a Tuesday for another oil change to be performed the following Saturday. But, they would not accomodate my request. Finally, today I called them and literally begged them to schedule me either today or tomorrow for another oil change because I received an emergency and I needed to drive to Florida on Saturday morning. Once again, Burdick Ford service personnel would not accomodate my request to perform a simple oil change. Thankfully, Burdick Lincoln/Mercury dealership in Drivers Village worked around their schedule and will perform the oil change tomorrow.. To put it simply, I simply don't care for Burdick Ford Service personnel or their willingness to help out their customers.

outstanding service, best place around. - Jeffrey

All around the best place to buy and to service your vehicle. Tom and his staff in the service department are top notch. Sales department is out standing and they have the most repeat customers in the market.

Excellent staff at all levels, offering personalized... - Patrick Taskforcesvc

Excellent staff at all levels, offering personalized service experience, helpful and professional ( no games) sales staff, in a friendly and welcoming atmosphere.

Horrible - Leubner6656

I would not recommend this dealer to anyone. Brought my vehical in for service under an extended warranty when shop called me to tell me what was wrong, I told them that was not making the noise I was hearing. They told me it was and it would fix the issue. I picked the vehical up 3 days later and didn't even make it 5 minutes down the road turned around and went back telling Jason the service manager that the vehical was not fixed ! They then told me to bring the vehical back a week later, after I insisted that a tech ride with me at that minute to hear the noise that truck was making. The tech hears the noise and apologizes for not hearing it in the past 3 days they had the vehical. A week later then I call and to make sure they have a car and nope. Let's rescedual for Friday 10 days after it should have been the first time, and when I ask about other jobs that needed to be done not covered by my Warrenty and you couldn't get return calls from Dan or Jason. They still have not fixed what my vehical went in there for, refuse to now if I do not pay more $. I will definitely take my business elsewhere along with all my Ford family. As well as have filed a dealer complaint with ford aginst them. Wouldn't take your vehical here unless you want to pay tons of money and be inconvienced!

Terrible time getting oil change. - cgold13

Terrible time getting oil change. Slow and not communicative at all. Would not recommend to anyone