112 New York Kia Service Centers

Made a service appointment and told me it was "a simple - Unhappy Customer

Made a service appointment and told me it was "a simple job you'll be out in an hour.". This was important because I had a business meeting at 4 pm in Manhattan and needed to get home, showered, dressed, etc...Got there and was told " there is no way we can have it done." Asked to speak to the woman (I gave her name) who confirmed twice that I would be done in an hour but was conveniently told she was "not in today". Asked to speak to a manager to complain. They took my number and said he would call me. He never did. I called back at the end of the day and asked for his email. Clean place, polte people but they couldn't deliver what they promised. Rescheduled my service at another dealership. Sad.

Irresponsible and unaccountable management at this - ShouldntHaveBeenRudeDan

Irresponsible and unaccountable management at this stealership. A scrap yard would be a better place to go for customer service and car help than Kia of East Syracuse. If you want your car stolen and vandalized this is the place for you!

In this instance, service and specific work done was - VGRENIER

In this instance, service and specific work done was excellent. Un-necessary work was done in the past.

PROMPT NYS INSPECTION - Bill L

I BROUGHT MY 2008 HONDA ACCORD TO THE DEALER FOR THE NYS INSPECTION IN THE AFTERNOON ON FRIDAY, 10/20/17 AND FOLLOWING COMPLETION, THE VEHICLE WAS RETURNED TO ME WITHIN 20 MINUTES

This place is xxxx - TaylorAnn

When I first came to this dealership I was told they were going to help me start my credit and put the car in my name, as long as I had a co signer and that I would get free oil changes. I wrote a great review, thinking my experience here was amazing! Once I got all my paperwork done the Car was NOT in my name. I was upset but didn’t let that change my opinion of them until recently that I went to get my free oil change. The manager told me that that was never said and he couldn’t help me while eating his kfc and watching tv. He seemed to not want to be bothered after I had waited in the dealership for about an hour just for him to show up. His unprofessionalizm was disgusting and disrespectful. They don’t own up to the things they promise their clients and all they want is to fool you out of your money. I will definitely never lease another car from this dealership and be way more cautious about trusting any salesman.

Sales department is good, the related collision shop is - SueS

Sales department is good, the related collision shop is terrible. The first time we were there they told us three days for repairs when we dropped it off. After 5 days I called and gal said "We have your car?'" After a long delay, gal gets back on the phone and says "It will be ready in three days." This vehicle had roof damage from the car carrier - major repair. We picked it up late evening in the dark at their request, noticed the damage the next morning later when we looked down at it. Now we need to have something fixed. During one of the repairs they had to take out the iterior molding, and put it back with a piece cracked off. This vehicle is a 2024 Telluride with very low mileage - and we didn't notice the poor interior workmanship until we had a car full of people and I was in the back seat. Their response to a request to fix it was how do we know you didn't break it, and you took too long to notice it was broken. We also had to have the back gate repaired as the lift gasket kept falling off. Additionally, many recalls. My advice is too look EVERYTHING over with a fine tooth comb. Please note this review is for the Northtown collision center that Northtown Kia sends you to.. The service center is better although not without problem. When we called to schedule a recall- adjustable front seat has the potential to start on fire, the gal on the phone said we had to bring it in to be looked at and if they decided it needed the recall, then we could schedule an appointment. We live a considerable distance away. The service department, upon hearing this said that is insane and took care of everything while we wee there.

Good service Stuff is very polite Did not take a lot - lguingold12

Good service Stuff is very polite Did not take a lot of time to fix all problems what i came with

This shop does by far the best quality work. They're... - Tappollo719

This shop does by far the best quality work. They're honest, highly skilled, and the best in the business. If you want something done the right way, whether it be mechanical work or body work, then this is the place for you. They are experts with high end makes and I wouldn't trust my car with anyone else.