77 New York Lexus Service Centers

Frank & Sons is a wonder place of business. I would... - Goldlj

Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.

My vehicle showed a warning of "A/C off due to... - Martin Soloway

My vehicle showed a warning of "A/C off due to temperature of engine" I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM was unable to correct the problem. I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem. After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced. I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me. I therefore think a "Good" rating is proper under the circumstances described.

Unethical Business practices. - Carguy13

I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service

Unsatisfactory service department. - lori

Unsatisfactory service department. They do not provide updated information on the progress of your car’s service and do not provide an itemized estimate of service, The service department charges top dollar and has no appreciation of its’s customers. Upon picking up our vehicle we were treated as if we were a bother. After five days of having our car, with no communication, we finally picked up our car which was not even washed and detailed. We do not recommend the service department!

Mike in service was fantastic. - Rick

Mike in service was fantastic. This is my first time at This Dealer. They did a great job. Fast. Efficient and honest Everyone in service department was nice I definitely recommend!

I took my Lexus in for an inspection and any other... - Kmballard16

I took my Lexus in for an inspection and any other service required. I requested to work with Tyler because he is always so kind and knowledgeable and this time was no different. He explained everything to me and all the work was completed along with the inspection and a fair price was charged as usual. Thank you Tyler and many thanks to the service people.

Best Service any where in Western New York! Greg the... - nibuz

Best Service any where in Western New York! Greg the service manager does a awesome job with his crew!! Would highly recommend! The car comes back after clean!

This shop does by far the best quality work. They're... - Tappollo719

This shop does by far the best quality work. They're honest, highly skilled, and the best in the business. If you want something done the right way, whether it be mechanical work or body work, then this is the place for you. They are experts with high end makes and I wouldn't trust my car with anyone else.