78 New York Mercedes-Benz Service Centers

My vehicle showed a warning of "A/C off due to... - Martin Soloway

My vehicle showed a warning of "A/C off due to temperature of engine" I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM was unable to correct the problem. I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem. After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced. I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me. I therefore think a "Good" rating is proper under the circumstances described.

Unethical Business practices. - Carguy13

I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service

Matt Pagani, my favorite service advisor, has done it... - J.K.

Matt Pagani, my favorite service advisor, has done it again! Unfortunately I had my car washed at a local car wash and didn't notice that the front passengers seat was shoved all the way to the dashboard. I didn't notice it until 2 weeks later. I bought my C 300 here, at Keeler Mercedes-Benz, in 2011; and have had all maintenance performed here. Matt explained that that stuck passenger seat could cost several thousand of dollars to repair. This amazing guy, went above and beyond and actually located another C 300 at the dealership and was able to replace my seat with that one. (car was acquired through a mechanics lien). I was absolutely overjoyed. Over the years I have spent thousands of dollars in maintenance costs - so well worth it. The brand is great, but Terry Keeler has the best dealership in Upstate New York and has the very best trained personal. Great job Matt!!! thank you Matt & Terry! I couldn't be happier. Joanie Kraft

Excellent Service to address vehicle my concerns. - Ivan C

Excellent Service to address vehicle my concerns. I highly recommend MB of Huntington for all your Mercedes-Brnz service needs.

Excellent service for an unexpected tire replacement on... - BenzA220

Excellent service for an unexpected tire replacement on my A220. Professional and polite when I called and got me right in on a late Saturday afternoon. Took care of everything so I was safe to drive home to NYC. They saved the day and did it in the best way.

Brought my 2003 Mercedes Benz in for a recall on braking... - frankvp

Brought my 2003 Mercedes Benz in for a recall on braking system Frank Trotta was very professional had my car fixed the next day good service

Bought my Vehicle here and have been using their service - tg

Bought my Vehicle here and have been using their service dept for many years and each time I have a routine or specific issue, I’ve experienced horrible customer service from this SH Service Dept. They tell me to bring it in, they do not offer a loaner and then the vehicle sits for days before they work on it. And it’s every time I bring it in. When I couldn’t drive my car b/c of and issue, Andy said diagnostic tests didn’t see it, but after picking it up, the problem comes bright back. Very frustrating working with Andy and subpar mechanics. Andy is not professional, and needs to be retrained in customer service. Mercedes would be appalled as a brand to know how customers are treated here in this Southampton NY service dept.

Excellent Service! Very friendly staff. Repaired my MB as... - maxx

Excellent Service! Very friendly staff. Repaired my MB as promised very quickly. The staff was very professional, explained the work, and alerted me to another item I wasn't aware of that will need attention in the future.

It is a shame that in today's times everyone always seems - mattjb46

It is a shame that in today's times everyone always seems to have time to complain but never time to give a compliment . Well , I'm not one of them. So, I would like to send out a special thanks to Robert Texidor and Michael White.( In the Sales Dept.) My wife rolled into WP Mercedes-Benz on a flat tire moments before closing last night . ( A run flat ) The both of them gave her their undivided attention to park the car safely , inspect her tire and schedule a service appointment for the following day. She said that both were extremely polite , patient and professional . Kodos gentlemen and thank you for your assistance !