2,440 New York Rivian/1000 Service Centers

Terrible tires - Unsafe for winter driving - ld123

Worst tires I have ever had on a vehicle. Totally inappropriate for winter . Leased a new Mazda 3 in early November. When the snow hit in mid-December I went in the ditch twice within a week. Totally unable to be driven in snow. Far too risky. Dealer that leased me the car knew I would be driving it in snowy, hilly terrain and failed to warn me about these Ecopia tires. Had a Mazda 3 prior to this one and it was great in snow. That is one of the main reasons I decided to lease a new Mazda 3. My 2013 Mazda which I leased from a different dealer was equipped with all-weather tires and then CS5 Grand Touring Tires by Cooper. Never needed snow tires on the 2013. After six weeks of owning the 2018 model the dealer and Mazda USA said I would need to buy all new tires. Bridgestone Firestone has also admitted that these tires are not appropriate for winter driving. Why would Mazda USA be putting the Ecopia tire on a vehicle that was to be sold and driven in a cold snowy climate? I feel totally ripped off. So if you are thinking of getting a Mazda in a region where there is snow make sure it is not equipped with Ecopia tires. After this bad experience I will not ever lease or own another Mazda. Dealer and Mazda USA are too cheap to keep a driver of one of their vehicles safe in their travels on the road.

Since purchasing a 2021 QX50 in 2023 I do feel that once - JMP

Since purchasing a 2021 QX50 in 2023 I do feel that once the deal was sealed the service went down hill fast. Once you are there, they're pretty good. But getting a call back or a response to an email or a text - forget about it. My car had a service late Nov 2024. Two new batteries put in keys. By Jan, keyless entry wasn't working. Some computer system error tells me the driver door is ajar (it's not) - thought it was just winter but it is so bad no one will drive with me any more as the locks turn on and off randomly, the dash says door is open all the time. Have been reaching out all week as simple fixes surely?. Sent me info about their valet service. I am about 22 miles from the dealership so cannot participate. Get a call back today & offer is to drive my car down and not have it for the weekend. Last year after 10 months since purchase, Service Coordinator would not tell me over the phone if a new battery was part of my after-sales program. They could tell me if I got the car to them (!!!) Had to get AAA to put in battery & then called back to be told, yes it's covered. It takes the Service out of service and I cannot find anyone nearer to fix the issues. Maybe Infiniti NJ is my next stop?

Customer sevice and sales great. - froz426

Customer sevice and sales great.. sevice dept. Tops👍🏻.. i have been going there since 2011. I got most of my vehicle there

Service is always EXCELLENCE when my vehicle is having - Mr. Danny

Service is always EXCELLENCE when my vehicle is having an issue, always glad to come to this dealership!!

Beautiful dealership, and friendly staff. - dcapan

Beautiful dealership, and friendly staff. This most recent visit was missing the little extras that I had received during past visits (complimentary car wash, and personalized advice from the service manager). But this was far from a bad experience, just not a personalized as was done in past visits.

recalls and had to get corporate to let them see me. - fiatsucks1

My car had numerous recalls and faulty electronics. When corporate wanted me to go here to verify that it was intact the car fiat service center said they had nothing for over a month. Funny how when corporate called minutes later i got an appointment for the next day. It always seems like this service center refuses to give appointments in the near future everything is weeks and weeks away no matter time of year. the people on the phone are rude and do not care about the customers.