2,419 New York SRT Service Centers

Defective tire installed. - James

Defective tire installed. Replaced tire 3 weeks ago. 200 miles on it. It already has a bubble in it. I have to pay $500 for another tire. Does not stand by product. Horrible dealership.

When the lease on my previous car was nearing its end,... - Labe

When the lease on my previous car was nearing its end, Ari at Wheels to Lease found me a better car at a lower price. Ari is extremely knowledgeable, and he answered all of my questions. I recommend him highly.

DO NOT TRUST - JMB324

Brought my car in for service- had my husbands FDNY plackard in the window that went MISSING. When I went back, it was handed to me with NO explanation. The absolute worst- no follow up- was told the manager would contact me and didn't- I had to track him down!!! Absolutely ridiculous - did I mention this was the day before 9/11- this is not my first bad experience with them but by far the worst! Called corporate and filed a police report- they damaged my husbads property with NO explanation- Never going back- you can't pay me to go back.

Service appointment was handled in a professional manner - CVGOLF

Service appointment was handled in a professional manner repair made fair price and they kept me in the loop on when the repair would be finished

Super! Excellent team from sales to service and great coffee - robroc

Purchased used GT Sport convertible there 6 wks ago, which was a great experience but when returning for pot-hole damaged tire replacement under extra insurance policy from third party, Wide World's handling made it truly a seamless experience. Despite my not following the procedural requirements for the policy. These are the employees deserving special praise Marty Field, Rich Nicola and Charlie O'Conner; each from different departments, but all pitched in to make my experience uniquely pleasant - from sales to service. Please note I am not able to add these names in this form so I am picking the default name.

Purchased a car here 4 years ago. - jshaf16

Purchased a car here 4 years ago. Been using them for service since then. The Service Department is professionally and competently run and all Advisors are very courteous and helpful. Recent experience with Stephanie Lang. She checks all the boxes. Wonderful young lady. I felt confident she had my best interests in mind and my car received the care and attention it needed.

I was very unhappy with my salesman. - walkerdeb4092

I was very unhappy with my salesman. Had to go to sayre to have registration transfered and iPad inspection. Bought in New York. He never sent paperwork or scheduled appointment. HE FORGOT. HE IS GETTING MARRRIED. That was more important. Forty minutes to get there and now I have to go back.

The worse customer service I have ever had. - Old ford fusion

The worse customer service I have ever had. Picked up my car after repair being told alignment was not perfect but within specifications. What a ride home. Returned car to be checked out and was told it floated a little a city speeds. Imagine that at 65 on dry roads the car would glide over a foot every so often. I dove again on wet roads and was scary. Was never told in beginning that more parts were needed or service done. Then when I had repair the manager wanted receipts of where I had repaired. Why didn’t he have a estimate ready since he always made it sound he would repair anything that was paid for like the tires I tried ordering but had to get them elsewhere also. I wonder to myself if an older person had pick up their car in that condition that they would have wrecked on the way home. Shame on you all there at WILLIAMS

Purchased my vehicle from Williams Toyota of Sayre, PA in... - Thouroughly ticked

Purchased my vehicle from Williams Toyota of Sayre, PA in 2018, though I live in NY. My check engine light came on and my repairman gave me the computer # needed for the repair and said I should check to see if it was covered under warranty. I called Williams of Elmira and they would not tell me if my vehicle was covered or not." I would need to bring my car in and let them inspect the car - no fee if the repair was under warranty, $125.00 just to inspect it if it was not under warranty and let me know what I ALREADY KNOW!!!. Unbelievably poor service and unethical business practice.