Not Happy. - Subaru2006
I purchased a used car from Fiat almost three months ago. I was given the standard 3 month/3,000 mile warranty. When I looked at the car originally, I was told that it had already been to the mechanic and was ready to go. I took the car to test drive and I could clearly see this was not the case, check engine light was on, brake light was on, etc. So okay, no big deal, they got the car in recently so maybe the sales guy made a mistake and the mechanics hadn't seen it yet. They assured me the car would get to the mechanics after. I took the quote home to think and a few days later decided to purchase. The evening I was signing the paperwork and was supposed to leave with the car, the sales guy went to fill it with gas. Upon his return he stated there was problem, the car was having trouble starting. They kept the car and turns out the battery needed to be replaced. That should have been my first clue to run. When I purchased the car it had some body damage that needed to be replaced, which they agreed to do. When I picked up the car after the body work was done it looked great. After driving the vehicle approximately an hour, I turned right and heard this awful scraping noise and smelled burnt rubber. Great. I get out and take a look, the fender guard had come off the front left of the car and got stuck under the wheel. Coincidentally enough - this was the side of the car that the body damage was on. The manager tried to tell me this wasn't their fault and this stuff happens. Okay, fine. They agreed to fix this at no cost. After this I started to get nervous and thought, well the warranty is nearly up, maybe I should take it to someone else just to make sure everything is okay. I was informed by the mechanics at JS&S that the timing belt needed replacing, the fuel pump was running loud, and a few other small things. I was giving a quote to fix all of this for approximately $1,000. You can imagine my anger.... I called Dean, the manager at Fiat, and had a chat. He informed me that the timing belt wasn't covered under the warranty (which I do understand) and that the mechanics were wrong and just trying to get money from me. Okay fine. I did a little research and my specific car should have the timing belt changed at 105k miles and ten years. The car is a 2006 - its' 2017. I then proceeded to take the vehicle to a Subaru dealership, and Auto Tech. All three places said the same thing - timing belt needs to be replaced. Clearly, this should have been handled before I was sold the car. My assumption is they have second rate mechanics, or they are simply scam artists. I'll let you decide.
All around bad purchasing experience - nhepler1
I live in North Myrtle Beach SC and purchased a 2017 Fiat Spider from Rick Hendrick in Concord because they had the trim package I was looking for and they would not trade with my local dealership. I had already secured financing when I called the dealership so all they had to do was process the paperwork and deliver a clean undamaged car. I paid a little extra to have the car delivered to my home which is 3.5 hours away. The car arrived at my home dirty, it did not appear they even attempted to clean it when it came off the truck. It was covered in adhesive from the factory and the windows were dirty. I called my sales person and she said if I paid to get the car cleaned up they would reimburse me, what a disappointment to have your brand new car require a detailing. I signed all the paperwork and the driver said I would get my copies in the mail, well that never happened and 2 weeks later I get a letter from the SC DMV regarding my tag transfer. I called the dealership and they sent the paperwork I needed to send to the DMV. Well then a few weeks later I get a letter from my lien holder that the paperwork was not processed at the DMW. OK another call to the dealership. It gets better when I have an issue with a removal cup holder that is broken and they tell me to go the dealership nearest me because they cannot service my car unless I drive 3.5 hours to the location so they can write up a service ticket. All I wanted was to mail the defective cup holder to the dealership and have them mail me one back. This dealership was horrible at returning phone calls and did nothing correctly during any of this process. I have purchased many cars in my lifetime and never has such terrible customer service and just down right incompetence.
*edited review - Will R
Was initially frustrated by my wife being sold on a $200 service we did not intend on getting. Very much appreciate the general manager, Joel Davenport, calling and making it right. Would just recommend double checking the services being offered and anticipated cost before you sign up for service.
I spent several months looking for the right vehicle for... - JohnGamache
I spent several months looking for the right vehicle for me. I wanted a Mercedes and it had to be good in the snow since I live in NH.
I didn't want to buy a car locally because all the cars here have rust or have been exposed to the winter elements. I wanted one from an area where there is no snow. I found my 2006 Mercedes E500 4matic at the Fiat Of The Triad in North Carolina!! The first time I emailed the dealer expressing my interest in their vehicle I felt well taken care of. Shortly after I spoke with Lee Stevens on the phone and we went over the vehicle. I asked them to do some work for me and have their mechanic look the car over and do a couple things to the car and everything was done exactly as asked. I couldn't have been happier. I felt so comfortable with the dealership I decided to purchase the vehicle and make arrangements to fly down to get it. Lee searched the airlines and found me a very cheap flight and Josh picked me up at their Greensboro airport and gave me a nice scenic and historic tour of the city before we arrived at the dealership. We talked about sports, where I live and family and I felt like I had known Josh for a long time. At the dealership, Lee introduced me to the Manager and the mechanic who worked on my new car. I can honestly say this dealership and all their employees really do care about customer satisfaction. I now wish I lived closer so I could see them from time to time. I drove the vehicle home and it ran so smooth and it was a very comfortable ride. Thank You So Much!