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I have purchased 40 vehicles in my lifetime and this has... - David Iannuzzi
I have purchased 40 vehicles in my lifetime and this has been a very pleasurable experience. Alex Pablo was my salesperson. He is a regular guy that I found to be honest, sincere, and keeps his word. He is very easy to converse with. We did most of the buying process by email, as I am from out of state, so I was in and out quickly. He was prompt in getting back to me, answering al my questions. The GM checked with me a couple times to make sure I was happy, and the finance manager was very personable and processed the numbers and explained everything so even I could understand. There was no stress whatsoever, which is rare when buying a vehicle. I got a great car at a fair price. Alex stayed late to make sure I got on the road safely, explaining what all the buttons do, and followed my to a gas station to fill up my tank. I had fun buying my dream car and was not nervous at all.
I have taken my Chrysler 200 in for service a number of... - Brian N.
I have taken my Chrysler 200 in for service a number of times and have rarely felt good about it afterward.
Most recently, I needed a diagnosis for a chassis vibration and a new key fob. Terry, my service advisor did not offer updates (via text) unless I asked for them. Communication was horrible. I dropped off the car at 8am and didn't get a diagnosis until late afternoon. Then I had to ask for the cost to fix. Was never quoted a price on the key fob, which wound up being almost $250. Never again. All told, for a diagnostic and new key (opted not to have repairs done right away) the cost was $373. Seems like a lot for what I was given. But again, the horrible communication is my chief beef.
Great Service and Excellent price - mckinnm2000
I am not one to remember names but Amiss Bartlett I will remember. I am not currently a fiat owner but the Service I experienced for my Nissan Pathfinder was truly a professional experience. All of the staff I met was truly awesome and full of smiles and professionalism and Amiss lead the way. I will be taking all of my vehicles there from this point on. And let me mention I have taken my car to plenty of places on Wendover including Nissan in an effort to find the best price for TOP QUALITY work and Fiat truly exceeds the expectations. Thank you Amiss and Fiat of Greensboro. You have won me over. GREAT EXPERIENCE!!!!
The buying experience with Noel was great and I love my... - stubs66
The buying experience with Noel was great and I love my Jeep. However, Dakota submitted my deal with a downpayment after I instructed him I wanted 0. While signing I even asked him to confirm it was 0 and he did. I had a couple of calls from Noel and Matt that I needed to pay a down payment. I thought that was weird. I then got a call from Ken that they needed to rework the deal to correct THEIR mistake. I gladly went back to sign papers again and it was done very quickly. A couple of months later I noticed I hadn't received a payment coupon. I left voice messages and text with Matt to see who the lender was (my thumb drive was blank) with NO response. I followed up again by text and he said he sent my request to Dakota. Nothing from Dakota. I left a VM with Ken and no response. All I wanted to know is what lender sent the proceeds to Hendrick so I could track down he lender. NOTHING. I had to run my own credit report to see who the account was with and call them to fix the issue that Hendrick Finance department gave the lender the wrong mailing address. I will be going to another Jeep dealer in Shalotte NC to get my service done.and never buy from Hendrick again.
Can not get FIAT WARRANTY to even call me back. - Furious Fiat buyer
My car has a warranty repair. I was told I would be able to service it where I bought it. Roseville, CA). THERE IS NOT AN AUTHORIZED WARRANTY REPAIR IN ALL OF SACRAMENTO, CA. THEY SENT MY CAR ALMOST 100 miles away. It is completely out of my control. I have no car for work. Rental car has been turned in twice. They’ve had my car three weeks! NO ONE WILL TELL ME OR THE DEALER WHAT IS GOING ON. I am contacting channel 3 in the morning and every TV Station with news in my area. This is outrageous ! I am writing to local newspapers. No one will help me. Paid cash for my car. Nice way to do business. Take the money and then totally screw the consumer. I hate this car and if I EVER SEE IT AGAIN I AM SELLING IT.
Not Happy. - Subaru2006
I purchased a used car from Fiat almost three months ago. I was given the standard 3 month/3,000 mile warranty. When I looked at the car originally, I was told that it had already been to the mechanic and was ready to go. I took the car to test drive and I could clearly see this was not the case, check engine light was on, brake light was on, etc. So okay, no big deal, they got the car in recently so maybe the sales guy made a mistake and the mechanics hadn't seen it yet. They assured me the car would get to the mechanics after. I took the quote home to think and a few days later decided to purchase. The evening I was signing the paperwork and was supposed to leave with the car, the sales guy went to fill it with gas. Upon his return he stated there was problem, the car was having trouble starting. They kept the car and turns out the battery needed to be replaced. That should have been my first clue to run. When I purchased the car it had some body damage that needed to be replaced, which they agreed to do. When I picked up the car after the body work was done it looked great. After driving the vehicle approximately an hour, I turned right and heard this awful scraping noise and smelled burnt rubber. Great. I get out and take a look, the fender guard had come off the front left of the car and got stuck under the wheel. Coincidentally enough - this was the side of the car that the body damage was on. The manager tried to tell me this wasn't their fault and this stuff happens. Okay, fine. They agreed to fix this at no cost. After this I started to get nervous and thought, well the warranty is nearly up, maybe I should take it to someone else just to make sure everything is okay. I was informed by the mechanics at JS&S that the timing belt needed replacing, the fuel pump was running loud, and a few other small things. I was giving a quote to fix all of this for approximately $1,000. You can imagine my anger.... I called Dean, the manager at Fiat, and had a chat. He informed me that the timing belt wasn't covered under the warranty (which I do understand) and that the mechanics were wrong and just trying to get money from me. Okay fine. I did a little research and my specific car should have the timing belt changed at 105k miles and ten years. The car is a 2006 - its' 2017. I then proceeded to take the vehicle to a Subaru dealership, and Auto Tech. All three places said the same thing - timing belt needs to be replaced. Clearly, this should have been handled before I was sold the car. My assumption is they have second rate mechanics, or they are simply scam artists. I'll let you decide.