14 North Carolina Genesis Dealers

Excellent services and professional sales support. - donrhazelton

Excellent services and professional sales support. Reasonably fast service and good attention to detail. Friendly.

A great experience staff was very helpful. - J.f.kasprz

A great experience staff was very helpful. Kudos to Tamryn who knows the business and made the experience very pleasant

Absolutely terrible experience with Genesis service and - Ihor

Absolutely terrible experience with Genesis service and support. I brought my Genesis in for warranty service. When they called me to pick it up, I immediately noticed a new issue — the car now makes a loud noise at around 65 mph, something that wasn’t there before. They eventually admitted that the noise wasn’t normal. That’s when the nightmare began. It’s been over two months, and my car is still not fixed. I was told at one point they were waiting over a week for a Hyundai field technician (not even Genesis-specific) while the car just sat there with no progress. Apparently, there are only two field techs available in the entire country. Communication has been a disaster. I’ve had to chase them constantly with calls and emails, while Genesis customer care has even told me more than once that Genesis of Hickory isn’t responding to their own internal requests for updates. And now, after all this time, they called to tell me to return the loaner and take back my car — still broken — because they “can’t fix it.” No solution, no compensation, no accountability. Just a “we give up” attitude for a vehicle that’s supposed to be premium. This whole process has completely destroyed any confidence I had in the Genesis brand. If this is considered luxury service, it’s an absolute joke. My car now sounds and drives like a cheap economy model, and nobody at Genesis seems to care. I would never recommend Genesis to anyone based on this experience — awful service, no transparency, and a total lack of responsibility.

Leased a Genesis from here. Their employee took an entire... - Justin

Leased a Genesis from here. Their employee took an entire month payment from me, and gave me a BKH receipt but apparently stole the money. Bob King offered to give me my money back but only if I signed a NDA so I could never speak of it. I chose to let them keep my money they stole because I will not be forced into silence. People need to know the kinds of people Bob King will hire, and know the fact that when they discover they have done wrong, their first thought is to silence the victims. If anyone questions this, I'll be happy to share the NDA they sent me to sign from Dennice. STAY AWAY FROM ALL BOB KING, you've been warned. It cost me a chunk of change to be able to warn you all.

Been Scammed - beenScammed

dealership sold me a brand new vehicle that had previously been in an accident and sold it at retail price without my knowledge. vehicle was placed on showroom floor as a display model as if vehicle was in excellent condition. i later found out through an carfax which they didnt deny but stated the accident was minor, who buy's a new vehicle at retail price without knowledge of an accident? NO ONE! I've been scammed and the dealership avoids to rectify the problem. This dealership sucks!