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Genesis of Charlotte
Matthews, NC
248 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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248 Reviews of Genesis of Charlotte
April 21, 2026
I just purchased at this dealership for the first time. My salesperson was wonderful to work with, no pressure, knowledgeable, and patient. It was a great experience 👍 My salesperson was wonderful to work with, no pressure, knowledgeable, and patient. It was a great experience 👍 More
by Well_dressed_windows
Employees Worked With
Elio
April 13, 2026
I was pleased with pickup and return. Communication was great. The car was returned at specified time. My only complaint is that I had a few small things to be looked at but said it coul Communication was great. The car was returned at specified time. My only complaint is that I had a few small things to be looked at but said it couldn’t be done. Previous dealer would do that for me. So basically picking the car up was of no help because I have to make an appointment and drive down Independence Blvd for work to be done. Love my GV70!!! More
by leeandsharon
Employees Worked With
Bob
April 12, 2026
I had another service appointment at Genesis of Charlotte, and once again everything went smoothly. The entire process was quick, efficient, and very professional. The staff was friendly, attent Charlotte, and once again everything went smoothly. The entire process was quick, efficient, and very professional. The staff was friendly, attentive, and made sure I was taken care of from start to finish. I really appreciate how easy and stress-free they make each visit. Highly recommend this dealership for both service and customer care! More
by Ekaterina
Employees Worked With
Christos
April 10, 2026
George, Andres, Ken, and Mark were all very easy to work with. When the color option I wanted was not available, they offered me different options that were within my price range. The dealership is nice and with. When the color option I wanted was not available, they offered me different options that were within my price range. The dealership is nice and clean. More
by Chenzo
Employees Worked With
George, Andres, Ken, Mark
April 03, 2026
Great service! Ramon was awesome. He even fixed my clock and washed my car. I will request to work with him the next time I need service. Ramon was awesome. He even fixed my clock and washed my car. I will request to work with him the next time I need service. More
by CB
Employees Worked With
Ramon Estevez
April 01, 2026
Service advisor Roman was excellent during my service visit for my vehicle. I had to leave my vehicle for over a week but Roman made sure to keep me informed on everything that was going on with my vehic visit for my vehicle. I had to leave my vehicle for over a week but Roman made sure to keep me informed on everything that was going on with my vehicle and I really appreciated it. He went over everything that was done when I came to pick up my vehicle. More
by Kimberly
Employees Worked With
Roman
March 21, 2026
Great sales experience! Caesar was an awesome salesperson with a very pleasant and accommodating spirit! He answered all our questions and addressed concerns with speed and Caesar was an awesome salesperson with a very pleasant and accommodating spirit! He answered all our questions and addressed concerns with speed and accuracy. The facility is beautiful, clean and has a zen like environment. The entire team made us feel welcome. We recommend Genesis of Charlotte for your carbuying needs. More
by Penelope Belmont
Employees Worked With
Caesar
March 10, 2026
Awesome service advisor but the technician took too long. Arrived at 10AM for an oil change, rotation of tires, spark plug change and it took 4 hours. Arrived at 10AM for an oil change, rotation of tires, spark plug change and it took 4 hours. More
by ebrice1990
Employees Worked With
Asia Smith
March 02, 2026
I went to look at a Genesis G70 this past weekend. I was in the market for a new car after owning 3 Mercedes. I found the Genesis to be an exceptional value and an overall comparable exterior and in I was in the market for a new car after owning 3 Mercedes. I found the Genesis to be an exceptional value and an overall comparable exterior and interior styling compared to the cost of other high end sedans. I purchased a 2026 G70 and the process of negotiating and trading my MB to be seamless. If you are in the market for a premium sedan or suv, I think you should explore Genesis before you make a decision. More
by jpc
Employees Worked With
Jim Carlough
February 26, 2026
Oil change and tire rotation cost $155. Would not accept coupon from another Genesis dealer. No free rotation even though tires purchased from dealer. A week later received an email offer f Would not accept coupon from another Genesis dealer. No free rotation even though tires purchased from dealer. A week later received an email offer from dealer for oil and rotation for $79.95. More
by Allen260z
Employees Worked With
Roman
