So I want to give xxxxxxto most of the techs that work at - tony.casbarro
So I want to give xxxxxxto most of the techs that work at this facility. So far they have done great. You are wondering why I’m am only giving them 3 stars it’s more in the way the manager and advisors act and take care of people. Even though on my last visit after I had spent 5,000 to get a cam fixed my car came out looking the same way it dose in the photos below the only reason why it got repaired there was because of the tech that was going to work on it. So I told my self I’d never bring it back and took care of the engine mount that they said I needed. So then when I got a check engine light I took it hendrick in Charlotte and come to find out they treat you well up there but they missed an oil and coolant leak. So beyond better judgment I took it back to flow mini and they found what Charlotte missed only 4 weeks prior and almost over heated my engine. So flow told me the oil filer housing was leaking and I fixed it. The quote went from 1,300 and within an hour of giving the ok. They then said it would be closer to 2k the manger said since I had such bad experience with Charlotte they would have the tech do an oil pressure test to see how bad the leak was. Once I came to pickup the 2k found its way to 2,157 give or take after complaining that charging for the diag even though I did the repairs was on they decided to take that charge since all the tech did was lift the car and look at the leak. This was after that same tech tried to sell me another engine mount that I had replaced in October cause he said it was tore and is still on my bill to this day as a declined service. There was no consideration for his mistake or did they give me any information on the oil pressure test cause until I brought it up at checkout I got a sure the tech looked at. There are no notes on my paperwork nor any explanation. The pictures below are from the car wash it never got and the courtesy vacuum that they didn’t do but said they did. If your trying to gain back trust in a customer and supposedly the parts department messed up with price issue you would think maybe you would do a little extra clean or there or at least make the courtesy basic wash and vacuum was done. Here is why they don’t care in this area you have 2 flow dealers for mini and hendrick within a 200 mile radius. So they can treat you how ever they want. It’s sad that when I take my wife’s ford in the shop we get more of a red carpet and it’s 2015 ford edge 160,000 miles and sadly has cost none in repairs. I love my mini cooper and just in past year spent over 9,000 in repairs and I’ve given up on the dealers around this area. So if you bring your car here they have some great techs but don’t be upset when they just treat you like a piggy bank. I went and talked to corporate today and it was a waste of my breath so just wanted to give a warning to all that. They don’t seem to treat there customers the way flow takes care of people at other dealers. It’s a shame cause I plan on keeping the mini and getting a new one but I will driving a good distance in hopes of a dealership that will treat there customers well.
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