Flow Mini of Raleigh, service & sales - Dean Liken
I’m 74, retired & 70 miles from Flow Mini, but would take my Mini to no other dealership due to their excellent technical ability, customer service & friendly personnel. They will do what’s necessary to make sure your experience at their dealership is nothing but 100 percent satisfaction. I worked 35 years in customer service & Flow Mini’s is the best I’ve experienced. I have no motive to make these comments other than they have earned them.
Great Buying Experience - bhenley
I went here looking for a used MINI Cooper. Bob Bain was so helpful. He really took his time and listened to what I wanted. He made sure that I drove several models to make sure that I was happy with my decision. I'm really glad he did that. There was no haggling, no shell game. no 'I've got to talk to the sales manger." They treated me honestly and fairly. I got a great price for the car I purchased. They gave me the blue book value for my trade - no games, no arguments. Bob helped me remember what my goals were for my purchase. I will definitely go back there for service and for another MINI Cooper purchase when I'm ready. One of the best experiences I've ever had buying a car. All the employees where friendly and courteous from the receptionist to the service and parts folks who answered my questions about accessories.
I've used this dealership for service on two... - cjunkielover
I've used this dealership for service on two occasions over the past six months. Both times, Dana Fredericksen has been my Service Manager. The first trip was necessary due to noises coming from the ABS system whenever I would go over small speed humps. I learned that a reprogramming of the computer was necessary and it would take a couple of hours to complete. The reprogramming took care of the problem and it hasn't been an issue for the past 3,000 miles.
Yesterday, the flexible service system indicated that my front brake pads needed to be replaced. The FSS also indicated that my rear brake pads had less than 500 miles before they would need to be replaced also. Both were done under the 3/36 Maintenance contract at no charge.
I had delayed buying a Mini for several years because of the service horror stories I've read on some of the major auto enthusiast web sites. I finally took the plunge and I've found the service department at Hendrick to be outstanding. Dana is awsome!